Head of Talent Acquisition, Americas Global Service

hace 1 mes

Azcapotzalco, México HSBC A tiempo completo

-Job description

**Head of Talent Acquisition, Americas GSC**

Shape the Future of Talent in the Americas: Join HSBC as our Regional GSC (Global Service Center) Talent Acquisition Lead

Are you a visionary talent acquisition leader, ready to make waves in the Americas? HSBC is calling you to helm one of the most dynamic and expansive hiring initiatives globally.

As a leader you will form part of our Global TA Senior Leadership team, as we deliver on Talent Acquisition Transformation - a global, multi-year flagship initiative to transform how HSBC sources and hires talent - including:

- Re-platforming of global recruitment technology, introducing new capabilities in support of talent intelligence and onboarding.
- Re-design of global processes and ways of working, creating a more efficient end-to-end journey and great experience.
- Re-design of the Talent Acquisition model that enables proactive sourcing, skills pipelines, and skills-based hiring.
- Developing and delivering a Talent Acquisition employer brand and attraction strategy.

**What's in Store for You?**

A Key Leadership Role: Step into the shoes of the Regional GSC Talent Acquisition Lead for the Americas, driving talent strategies out of our Shared Service Center in Mexico. Active participant in our Global Talent Acquisition Senior Leadership Team.

Volume & Scale: With the challenge of approximately 6,000 PERM hires annually and an added responsibility for 1,000 Service Providers, you'll have an unrivaled platform to showcase your talent acquisition acumen.

Global Reach, Local Impact: While rooted in Mexico, your influence will ripple offshore, touching our operations in the US, Brazil, and Argentina, with the pivotal role of supporting our business in the US.

Lead Retail & Tech's Best: Spearhead talent acquisition for HSBC's largest retail branch network globally. Plus, be at the forefront of a paradigm shift as we ramp up our technology hiring, aiming to bolster our digital capabilities in the age of fintech.

Growth & Expansion: Gear up for an exhilarating 2024 We're forecasting the onboarding of 1,500 net new roles in our Shared Services Center, accompanied by intricate migrations from the USA and positions relocating from India and Sri Lanka.

Lead, Inspire, Thrive: Showcase your leadership prowess with a direct team of 22 high-performers, and an extended battalion of 100 dedicated recruiters and analysts, courtesy of our partnership with Manpower.

**Why You?**

If you're someone who's energized by large-scale talent strategies, has the agility to navigate the diverse talent acquisition landscape of the Americas, and is passionate about leading from the front, this role is your calling. We're not just offering a job; we're inviting you to be a part of HSBC's future legacy.

So, are you ready to architect the next chapter of talent acquisition in the Americas? Let's create the future, together.

***

**Roles and Responsibilities**:

- Accountable for the overall delivery of a sizeable Talent Acquisition & Onboarding function across all segments and businesses in Americas including but not limited to Specialist hiring and Volume hiring.
- For this role is expected to lead a team (approx. 125 professionals) to deliver the operation, BAU and continue a transformation of the function. Related to this transformation, lead the implementation of a new Operational Resourcing process.
- To build strong relationships with internal client partners to offer strategic support to meet business objectives.
- To partner with our suppliers (Recruitment Process Outsourcing [RPO] /Managed Service Provider [MSP] /Vendor Management Solution [VMS]) to maximize performance and optimize outcomes in line with service level agreements and customer expectations ensuring a high quality and cost effective service is delivered, in line with the Group’s structured vendor management standards.

**Accountabilities**:

- Delivery of the overall recruiting numbers across all segments and business lines, in response to planned demand and effective mobilization to support unplanned demand.
- Specific focus on technology hiring and the further build out of our Shared Service Center in Mexico.
- Reduce time to fill vacancies to increase potential productivity, and meet wider SLAs.
- Effective management of cost and maximizing innovative & efficient sourcing solutions.
- Support of strategic business initiatives though a commercial and market-aligned resourcing advisory and delivery service.
- Accountability for diverse sourcing channels and fair selection process, in line with relevant legislation.
- Operational delivery of end to end recruitment process. Requirement to respond to all audit observations and findings from any activity led out of GSC Talent Acquisition team.
Requirements

**Knowledge & Experience / Qualifications**
- Significant experience within talent acquisition covering volume and specialist talent acquisition across both retail and investment bankin

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