Customer Service Representative

hace 7 días


Puebla, México Abantu A tiempo completo

Movimientos Terrestres de Carga, importante empresa que ofrece un servicio integral e innovador de transporte de carga y logística, mediante procesos de modernización para cumplir siempre con las necesidades de sus clientes, se encuentra en búsqueda de un **Customer Service Representative.**

**Misión del puesto**:
Ser el canal de comunicación entre los clientes y la operación de la empresa, proporcionar al cliente información y soporte con todo lo relacionado a sus embarques, coordinando la logística de sus servicios, canalizando cualquier queja o sugerencia a las áreas necesarias del grupo, generando métricas para conocer la satisfacción de los clientes y analizando los procesos para determinar áreas de oportunidad o sugerencias y así mejorar el servicio que se le proporciona, ofreciendo al cliente la mejor solucion logística en base a sus necesidades.

**Requisitos**:

- Conocimientos en Logística, Comercio Exterior, Negocios y Servicio al Cliente.
- Manejo de Office, ERP y Sistemas para posicionamiento.
- Manejo avanzado de inglés.

**Funciones**:

- Recibir requerimientos de los clientes de importacion y exportacion, y programar con los departamentos correspondientes.
- Monitorear el tránsito de los embarques, asegurar las entregas en tiempo y mantener comunicación constante con el cliente.
- Control y recuperación de documentación para facturación.

**Zona de trabajo**:Chipilo

**Horario de trabajo**:Lunes a Viernes 9a.m. - 6p.m. y Sábados 9a.m. - 2p.m.

**Ofrecemos**: atractivo salario fijo + comisiones topadas del 3% de utilidad de venta + prestaciones de ley

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Salario: $25,000.00 - $35,000.00 al mes

Horario:

- Turno de 8 horas

Idioma:

- Inglés (Deseable)



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