Support Specialist

hace 2 semanas

Guadalajara, México Station 24 Fitness A tiempo completo

**Support Specialist**

En #Station, TE ESTAMOS BUSCANDO Aplica a nuestra bolsa de trabajo y sé parte de nuestra gran familia #Station

**Objetivo del puesto**:
Brindar un servicio al cliente excepcional a aquellos que buscan asistencia en línea. Serás el punto de contacto inicial para preguntas, consultas y problemas técnicos, respondiendo a través de chats en vivo, WhatsApp, y tickets enviados por correo electrónico.

Además, tendrás un papel crucial al ayudar a resolver problemas internos de sucursales, priorizando y dirigiendo los tickets de manera efectiva a los equipos correspondientes. Tu labor será esencial para mantener la eficiencia operativa, tanto para los clientes como para los equipos internos, y contribuirás al éxito continuo de Station.

**Ofrecemos**:

- Prestaciones de Ley
- Día de cumpleaños
- Capacitación y Desarrollo profesional
- Excelente ambiente laboral
- Acceso total y gratuito a todas nuestras instalaciones
- Opcion de ser remoto

**Requisitos**:

- Sexo: Indistinto
- Escolaridad: Lic. Terminada
- Capacidades y Aptitudes: Negociación, servicio al cliente, liderazgo, trabajo en equipo.
- 1 año de experiência en puestos similares
- Manejo de herramientas de atención al cliente (Zendesk, Intercom, HubSpot)
- Interesado/a o con gusto en el área Fitness

**Funciones**:

- **Atención a los canales de servicio al cliente**_
- Tendrás a tu cargo la recepción de novedades que se presenten en las sucursales y dirigirlas a los equipos encargados de brindar una solución efectiva.
- Priorizarás los casos y les darás seguimiento asegurando un tiempo de cierre determinado y una alta satisfacción.
- Atenderás estos casos utilizando un software de servicio al cliente, el cual será tu herramienta principal de trabajo.
- **Generación de Reportes**_
- Usarás HubSpot como tu CRM y herramienta de medición de la satisfacción del cliente.
- Enviarás encuestas de medición de la satisfacción y te encargarás de presentar los resultados.
- Generarás reportes de las métricas principales del rol y los expondrás en juntas del equipo.
- Identificarás áreas de oportunidad para mejorar y propondrás mejoras en los procesos del área.
- **Generación de Contenido (Preferiblemente No Obligatorio)**_
- Ayudarás a crear artículos de la base de conocimientos en donde tocarás los temas y preguntas más recurrentes.
- Crearás material de apoyo el cual será compartido con los clientes como una herramienta para bajar el tiempo de cierre de los tickets.
- **Optimización de resultados**_
- Las métricas del rol serán tu guía, trabajarás para alcanzar las metas y resultados del área.
- La satisfacción del cliente es nuestra prioridad.
- Serás un entusiasta y evangelizador de la marca Station.
- Trabajarás en colaboración con múltiples áreas de Station, el trabajo en equipo será clave
- **Horario**:_
- Lunes a Viernes 09:00 a 18:00 Hrs

Tipo de puesto: Tiempo completo

Salario: $12,000.00 - $14,000.00 al mes

Horario:

- Turno mixto

Lugar de trabajo: Empleo presencial

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