Post Delivery Resolution Specialist-3
hace 3 semanas
Date limite:
Non défini(e)
Pays:
Mexique
Localisation:
El Marqués
ID de poste:
R0056823
Catégorie d'emploi:
Chaîne d'approvisionnement & Logistique
**POSTULER À CET EMPLOI**
Sandvik Coromant Mexico is looking for a:
POST DELIVERY RESOLUTION SPECIALIST - QUERETARO
PASSIONATE TO WIN AND KEEN TO PROVIDE STRATEGIC SUPPORT
IF SO, SANDVIK MEXICO WANTS TO SPEAK WITH YOU
At Sandvik Coromant, our expertise is based on a profound understanding of the realities of doing business in our industry, and with a strong focus on customer experience and new industry trends, we’re ready for the demands of tomorrow’s manufacturing.
To be prepared for this, and to ensure that our expertise is aligned with our customer needs, we’re now looking for a talented Post Delivery Resolution Specialist for Mexican market.
Your challenge
In this position, your overall mission is Support and manage the workflow of post Order-To-Delivery processes, to provide an excellent customer experience in relation to complaints, recycling, repairs, reconditioning and other return and after sales requests.
To properly manage these processes, you are responsible to issue replacement orders (end customers) or issue credits (channel partners) per Sales instructions, and RMA’s for receiving back nonconforming (NC) products.
You route products for complaint investigation or process handling, maintaining QC and Repairs tracking logs and prompt communications with customers, channels sales and internal stakeholders to facilitate investigations and corrections.
You are responsible to provide final responses on claims investigations to customers, and to prepare quotations of repair services, including sales price and lead time.
In the scope of repair services, you manage shipping activities and related administration to repair units
Due to critical contents, on time and accurate communications, status reporting and escalation through CRM case management and records maintenance are pivotal to secure proper handling of the workflow with customers and internal stakeholders.
Your character
We’re looking for someone with a Customer Service experience or aptitude, possibly gained in a global industry, and a proven after sales and logistic knowledge. You know how to create engagement and to communicate positively with different internal and external stakeholders and to efficiently collect relevant information. You have problem solving mindset and excellent organization and time management skills.
The role is oriented to people with Bachelor’s degree (preferable) or relevant qualifications in Business Administration or Engineering.
As we work in an international setting, you have excellent skills in English, both written and verbal.
We place great value on your personal qualities. You encourage improvements and deliver results, you bring an inclusive perspective and you’re open minded, exploring different perspectives.
At Sandvik Coromant, we strongly believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business, and our customers. We’re looking forward to meeting you
Hiring Location: Queretaro, Mexico.
Deadline to apply: July 7th, 2023
Date limite : Non défini(e)
ID de poste : R0056823
-
Post Delivery Resolution Specialist-3
hace 5 días
Ciudad de México, Ciudad de México Sandvik A tiempo completoDate limite:Non défini(e)Pays:MexiqueLocalisation:El MarquésID de poste:R0056823Catégorie d'emploi:Chaîne d'approvisionnement & LogistiquePOSTULER À CET EMPLOISandvik Coromant Mexico is looking for a:POST DELIVERY RESOLUTION SPECIALIST - QUERETAROPASSIONATE TO WIN AND KEEN TO PROVIDE STRATEGIC SUPPORTIF SO, SANDVIK MEXICO WANTS TO SPEAK WITH YOUAt...
-
Post Delivery Resolution Specialist-2
hace 1 mes
México Sandvik A tiempo completoSandvik Coromant Mexico is looking for a: POST DELIVERY RESOLUTION SPECIALIST - QUERETARO PASSIONATE TO WIN AND KEEN TO PROVIDE STRATEGIC SUPPORT IF SO, SANDVIK MEXICO WANTS TO SPEAK WITH YOU! At Sandvik Coromant, our expertise is based on a profound understanding of the realities of doing business in our industry, and with a strong focus on customer...
-
Resolution Specialist
hace 6 días
Ciudad de México Marriott Vacations Worldwide A tiempo completoAre you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true. Resolution Specialist Department: Customer...
-
Resolution Specialist
hace 5 días
Ciudad de México, Ciudad de México Marriott Vacations Worldwide A tiempo completoAre you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.Resolution SpecialistDepartment: Customer...
-
Resolution Specialist
hace 6 días
Ciudad de México, Ciudad de México Marriott Vacations Worldwide A tiempo completoAre you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.Resolution SpecialistDepartment: Customer...
-
Payroll Senior Specialist
hace 5 días
Ciudad de México, Ciudad de México BMW SLP S.A. de C.V. A tiempo completoEverything starts with passion at the BMW Group. It turns a profession into a vocation. It drives us to keep reinventing mobility and to bring innovative ideas onto the roads. Enthusiasm for joint projects turns a team into a strong unit where every opinion is valued. It is only when expertise, highly professional processes and enjoyment of work are united...
-
Project Specialist
hace 2 semanas
México yfy jupiter A tiempo completo_**Responsabilities**_ - 1) Project Specialist - Cooperate with the sales team, customer, RD, QC, Costing, supplier, WH, customs and business for project management._ - 2) RFPs / RFQs - Confirmation of drawing specifications with RD and Client before the quote - Review of prices with costing and supplier_ - 3) Award - Account set-up / Audit / Schedule...
-
Escalations Specialist
hace 2 semanas
Ciudad de México Manpower Mexico A tiempo completo**_Experis IT es una empresa de tecnologías de la información que vincula de manera efectiva al talento más competitivo con grandes empresas en México, Norteamérica y Europa. Experis IT es parte de la empresa Manpower Group no. 1 en atracción de talento a nível mundial._** Líder mundial en soluciones digitales innovadoras, de hardware y software...
-
Service Delivery Global Lead
hace 2 meses
Ciudad de México WTW A tiempo completoService Delivery Global Lead - Mexico City, MX February 08, 2024 **Summary**: The Service Delivery Management - Global Lead position will play a pivotal role in ensuring the successful delivery of IT services across all regions globally by effectively overseeing business relationships, service performance, and ensuring the comprehensive resolution of...
-
Mensajero con Auto o Moto Propia
hace 3 semanas
Ciudad de México QUALITY POST A tiempo completo**EN QUALITY POST** ¡BUSCAMOS REPARTIDORES CON COCHE O MOTOCICLETA PROPIA! Empresa de paquetería busca choferes para reparto de paquetería. Ofrecemos: - 100% comisión, se entregan de 40 a 120 paquetes diarios - $14, $15 y $42 cada paquete - Generas hasta $5,500.00 semanales - El pago es semanal - Esquema de comisiones - Excelente ambiente laboral -...
-
Motorizado Delivery
hace 2 meses
México ContraEntrega Delivery A tiempo completo**Perfil**: - Secundaria completa. - Conocimientos generales en la entrega de pedidos. - Sexo masculino o femenino mayor de 18 años. - Habilidades de destrezas al afrontar problemas que puedan surgir. - Experiência mínima de 3 meses realizando labores similares. **Competencias**: - Responsabilidad. - Compromiso - Proactivo. - Aportar la mejor atención...
-
Service Delivery Manager
hace 2 semanas
México Hemmersbach GmbH & Co. KG A tiempo completoDetermined and autonomous professional with experience in project management in the IT field services - Mexico - Queretaro, MX - Professionals - Full-time **—** Your Benefits **—****: - Buddy program- Flat hierarchies- Internal career development- International environment- Mentor program- Onboarding program- Unlimited employment contract**Your...
-
Service Delivery Global Lead
hace 6 días
Ciudad de México, Ciudad de México WTW A tiempo completoService Delivery Global Lead Mexico City, MXFebruary 08, 2024Summary:The Service Delivery Management - Global Lead position will play a pivotal role in ensuring the successful delivery of IT services across all regions globally by effectively overseeing business relationships, service performance, and ensuring the comprehensive resolution of systemic...
-
Partner Resolution Manager
hace 3 semanas
Ciudad de México, Ciudad de México Qualtrics A tiempo completoAt Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and...
-
Partner Resolution Manager
hace 4 semanas
Ciudad de México, Ciudad de México Qualtrics A tiempo completoAt Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and...
-
Logistics Specialist
hace 2 semanas
Ciudad de México PerkinElmer A tiempo completo**Job Description**: As a Logistics Specialist, your primary responsibilities will include performing daily logistics department tasks independently; interfacing with various internal and external partners (e.g. Customer Care, Finance, freight forwarders and 3PL Distribution Centers); preparing documentation, supporting importation, and coordinating inbound...
-
Tech Delivery Specialist
hace 3 semanas
Ciudad de México NielsenIQ A tiempo completoCompany Description **REFERENCE ID#REF20925X** Our NielsenIQ Enterprise Platforms team ensures the strategy, design, delivery, deployment, maintenance and support of our corporate technologies is best-in-class. More than 30,000 global employees rely on our team to support the systems and tools integral to NielsenIQ’s success. We therefore partner closely...
-
Tech Delivery Specialist
hace 2 meses
Ciudad de México NielsenIQ A tiempo completoCompany Description **REFERENCE ID#REF20925X** Our NielsenIQ Enterprise Platforms team ensures the strategy, design, delivery, deployment, maintenance and support of our corporate technologies is best-in-class. More than 30,000 global employees rely on our team to support the systems and tools integral to NielsenIQ’s success. We therefore partner closely...
-
Service Delivery Executive
hace 4 días
Ciudad de México NTT DATA A tiempo completo**Req ID**: 240758 We are currently seeking a Service Delivery Executive to join our team in Mexico City, México (MX-MEX), Mexico (MX). Service Delivery Executive We are looking for a dedicated service delivery manager to be responsible for maintaining strong customer relationships and improving our services to maintain customer satisfaction. The main...
-
Customer Resolution Senior Specialist
hace 5 días
Ciudad de México, Ciudad de México Acuity Brands A tiempo completoWe use technology to solve problems in spaces, light, and more things to come... for our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting...