Account Support

**About Inhabit**

**About Streamline**

We are the industry leader in vacation rental software. Our clients use our cutting-edge technology and modern solutions to manage their entire property management operations: online bookings, maintenance, housekeeping accounting, etc.

If you’re interested in joining a team working to build a unique world-class software with a relentless focus on the customer, you’ve come to the right place.

**Job Description Summary**

As an Account Support Specialist, you will drive the customer's relationship that the sales & onboarding teams have already established. The customer will rely on your expertise to ensure a successful experience with the Streamline Vacation Rental Software. You will be the lifeline to clients by providing support, analysis, troubleshooting, training, documentation, and anything they need.

We are looking for a highly motivated, polished, well-organized self-starter with an engaging personality who thrives in a fast-paced environment and can learn and adapt quickly.

**What You’ll Do (Functions & Responsibilities)**
- Respond to tickets and phone calls on time, understand the client's needs while driving engagement, and build rapport.
- Provide technical expertise and ongoing training to our software users.
- Troubleshoot, investigate, and resolve software issues and concerns that assigned customers report.
- QA testing for possible bugs.
- Collaborate with sales, IT development, and upper management to become familiar with new customers, product enhancements, and procedures.
- Handle day-to-day operations and follow-ups for a specific group of assigned clients.
- Review and analyze data regularly to ensure all services are set up and utilized correctly.
- Engage in support and development projects with peers from multiple teams
- Proven ability to multitask, work under pressure and build ongoing relationships with customers.

**Qualifications**:
**What We’re Looking For (Minimum qualifications)**
- 2 + years of experience as an account manager, and/or 2 + years of experience in the property management industry and/or 2 + years of experience in software and/or IT industry.
- Experience in the Property Management Industry helpful
- Customer service experience
- Excellent time management and organizational skills
- Quick learner, detail oriented, and collaborative friendly team player
- Professionalism and clarity in your verbal and written communication with the ability to teach customers and teammates with enthusiasm
- Availability to work a schedule that includes weekends
- Availability to work in/on Arizona time zone (PST/MST)

**Education Requirements**
- Bachelor’s degree or comparable experience

**Type**
- Contractor

**Location**
- Hermosillo, MX