Unified Communications Junior/associate

hace 3 semanas

Tlahuac, México SoftwareOne A tiempo completo

Job Function: Software & Cloud Services The role:
As a part of the
**SoftwareOne Academy**, our
**3-month paid training program** is specially designed to empower individuals seeking their first employment opportunity. We aim to provide you with comprehensive training, building your knowledge and confidence to excel in your career. Following the successful completion of this training period, you'll receive an
**indefinite employment contract**. You are about to embark on a rewarding journey, proving that starting your professional career can be a seamless transition into a fulfilling and thriving path.

.This position operates under pressure to swiftly identify issues affecting customer systems and offer solutions. You'll work in a fast-paced environment, supporting
**SoftwareONE customers worldwide**, keeping your skills current with
**UC and cloud technologies**.

Some of your tasks will be:

- As an **Associate Consultant - Cloud Managed Services** you will provide **24x7 technical support** for issues that involve our **Cloud Support customers cloud services.** You will operate under pressure to isolate problems which are directly affecting our customer systems.
- You **will assess issues and provide solutions. **If an escalation is needed when troubleshooting, you have the support of the Escalation Lead.
- You will be working in a **fast-paced environment supporting SoftwareONE customers** around the world. You will need to keep your skills up-to-date and relevant for the cloud technologies which SoftwareONE offers services for.
- You will monitor the remote monitoring and management system alerts and notifications and **respond accordingly through service tickets**. Your excellent written English skills will be used to develop Knowledge Base Articles and maintain system documentation.
- Your spoken** English language skills will be used for communication with customers as required**; keeping them informed of incident progress, notifying them of updates for Service Requests.
- The team which you work in provides support services focused on cloud technologies across** Workplace, Unified Communications (Voice and Videoconferencing Technologies), and Security.**:

- As a member of this team you will have the** opportunity to develop your deep technical knowledge** or broaden your skills across the different Practice areas.

What we need to see from you:
**What we need to see from you**:

- **University graduate or current student**, preferably with an **Engineering degree** in **Electronics and Telecommunications** or **Information Technology**.
- Desire to work in a **fast-paced, challenging environment**.
- Previous experience in a **customer support role or IT helpdesk **is a definite plus.
- **Positive attitude**, **highly motivated**, and **results-oriented**.
- **Passion for technology** and view **cloud technologies** as an **exciting opportunity**.
- **Active listener** and **effective communicator**.
- **Ability to prioritize** and demonstrate **relentless discipline** in achieving goals.

**What we offer**:
We train you to take control of your career
- ** Remote work and flexibility**.
- ** Training and certifications**.
- ** International projects** and a **multicultural team**.
- ** Mentoring and career development**.
- A good company environment: Town Halls, activities organized by the culture team, etc.

Why SoftwareOne?:
Become a new #swomie and enjoy the advantages we have prepared for new talents:

- **
Agreements** with your study center. And if we don't already have one, we'll arrange it quickly.
- ** Intensive** - and continuous training, the IT world is moving forward and we don't miss a thing
- ** Mentoring** - You will have your own mentor to guide and help you.
- ** Involvement** - The best professionals ready to teach you as much as you want.

Our people are our greatest asset. That's why we support and care for our colleagues and invest in our people and their
**professional development**.

Sounds good? Then read on

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