Customer Quality Champion

hace 5 meses

Reynosa, México BCS Automotive Interface Solutions A tiempo completo

**JOB DUTIES**:
This position is a role working within the NA Regional Qual+

ity Team as a Customer Quality Champion however will be the global voice and knowledge of the OEM assigned. Focus is on understanding the customer expectations and processes and working with the BCS teams to meet or exceed those expectations. Particular focus will be placed on the Customer Scorecard and Warranty performance and cost.

**Responsibilities include**
- Maintain and communicate voice of the customer requirements and expectations - Act as the primary Voice of Customer (VOC) advocate between global customer sites/functions and global BCS manufacturing sites and engineering centers. Primary communication with Plant QA Mgr, Plant Mgr, Quality Director, Ops Director, Engineering Director, Program Mgt Director and Sales Director.
- Promote quality awareness and behavior - Initiate and implement improvement programs to ensure the customer requirements and expectations are communicated and understood at all locations and on all levels and functions (including training of tools, techniques and methods to support acceptance).
- Owner of Customer Specific Requirements (CSR) and ensure changes are understood and communicated.
- Represent BCS onsite at customer assembly plants as needed to address quality issues or escalations
- Represent BCS as champion and coordinate multiple site/region inputs to customer
- Develop network with appropriate customer contacts - act as communications liaison between global BCS sites and customer
- Drive 8D completion and sound PCA’s
- Drive Warranty QOS to improve warranty performance (R/1000, CPU and chargeback costs)
- Monitor/report/communicate customer warranty for trends, spikes and changes. Identify top warranty issues and lead manufacturing team and design team to ensure resolution.
- Support product launches and launch readiness. Ensure adequate Tech Rep support and test boxes are available at customer sites.
- Provide customer support to prevent escalation
- Assist sites in negotiating PPM/NCT/binning and reducing customer costs
- Interface with Customer groups regarding Warranty performance and costs and co-ordinate activities within BCS to drive improvements in warranty metrics.
- Ensure adequate planning and performance of customer management processes, e.g. identify all global BCS sites that supply global customer sites
- Develop infrastructure to obtain, distribute and report customer scorecard and VOC data monthly
- Analyze customer scorecard performance data and trends and drive and co-ordinate improvement plans
- Provide expertise in customer scorecard, warranty, metric definitions and interpretation
- Monitor and escalate issues to BCS management to ensure adequate awareness and proper actions, as appropriate
- Management of and budget control of contracted Tech Reps located at various OEM plant sites.

**JOB REQUIREMENTS**:
**Required Knowledge and Skill Sets**:

- Experienced and versed in use of problem solving skills and tools
- Strong MS Excel, MS Outlook, and MS PowerPoint skill sets
- Warranty engineering process, analysis and methods
- Strong written and verbal communication skills (English)
- Customer interface and negotiating skills
- Automotive Quality Standards (IATF16949, ISO26262, ISO15504/Automotive Spice)
- Experience in electro-mechanical module design and/or manufacturing helpful
- Strong understanding of General Motors quality processes and customer specific requirements
- Experience interfacing within the GM Supplier portal

**Preferred -**
- Shainin Journeyman or Six Sigma Black Belt preferred

**Experience**:

- Minimum 6 years in the automotive industry

**Education**:

- Bachelor’s degree in Engineering required

**Other**:

- Ability to travel within NA region and globally

Tipo de puesto: Tiempo completo

Salario: $1.00 - $2.00 al mes

Horario:

- Lunes a viernes

Prestaciones:

- Seguro de vida
- Vales de despensa

Lugar de trabajo: Empleo presencial

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