Technical Support Engineer I

hace 2 semanas


Guanajuato, México HERE Technologies A tiempo completo

What's the role?:
Technical Support is a global organization that provides broad expertise in HERE products and services. We assist in technical sales and work closely with Product, Development and Operations teams to resolve customer issues and improve the functionality of HERE product and services.

We are looking for a Technical Support Engineer to join our team. As a Technical Support Engineer, you will be working with customers to help them solve location business problems and accelerate value derived from HERE’s products and services.

**Main Responsibilities**
- Provides expert, fast, and effective resolution to customers’ technical issues. Operates as the go-to technical expert for HERE products.
- Supports developers using HERE Location APIs and authors code samples, tutorials, and technical articles for the developer community.
- Manages incident response and escalation. Facilitates root cause analysis.
- Improves the HERE product portfolio by providing customer insights and requirements for product development and innovation and implements corrective actions.
- Innovates, breaks silos, and challenges the status quo in the pursuit of customer success.

Who are you?:
**What are the requirements for this role?**
- 3+ years of relevant technical experience of which 1+ years in technical pre-sales, technical customer support, technical consulting or similar customer facing roles.
- Full-Stack developer skills: front-end, back-end, database, software design, webservices
- Experience with Java, Python, and web development recommended.
- Mobile Application Development experience, APIs, SDK (iOS/Android) recommended.
- Experience with SQL, ArcGIS, Oracle, DBMS is recommended. Experience with spatial databases is a plus.
- Familiarity with location technologies including map tiles, geocoding, search, navigation, GPS, routing, positioning, rendering and traffic. Understanding of infotainment, telematics, and wireless communication technology preferred.
- Strong problem-solving, analytical & troubleshooting abilities including Log & Data analysis in multi-user, high availability platforms.
- Degree in Computer Science, Electrical Engineering, or related fields.
- Self-starter and proven record of executing in fast-moving, cross-functional environments.
- Excellent oral and written communication skills (technical and non-technical).

HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

Who are we?:
HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes - from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.

At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people’s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.



  • Guanajuato, México HERE Technologies A tiempo completo

    What's the role?: As a Sr Technical Support Engineer on our Mexico team, you ensure HERE's customers get maximum value from HERE products and services through the evaluation, production, and maintenance phases. You will partner with sales representatives to expand and improve Customer’s adoption of HERE products and services. You must possess customer...


  • Guanajuato, México HERE Technologies A tiempo completo

    What's the role?: - on technical orientation, is excited about learning new technologies and loves sharing knowledge with others. A HERE Senior Software Engineer builds long term relationships with customers, yearns fast and obsessively drives customer issues towards resolution. **Main Responsibilities** - Guide customers through design, integration,...


  • Guanajuato, Guanajuato, México HERE Technologies A tiempo completo

    What's the role?:- on technical orientation, is excited about learning new technologies and loves sharing knowledge with others.A HERE Senior Software Engineer builds long term relationships with customers, yearns fast and obsessively drives customer issues towards resolution.Main Responsibilities Guide customers through design, integration, validation, and...

  • Technical Support Analyst

    hace 2 semanas


    Guanajuato, México Mexico A tiempo completo

    **eProductivity Software (ePS)** is a leading global provider of industry-specific business and production software technology for the packaging and print industries. eProductivity’s integrated and automated software offerings and point solutions are designed to enable revenue growth and drive operating and production efficiencies. With several offices...


  • Guanajuato, México Michelin A tiempo completo

    Sourcing guarantee automation engineer MISSION: - For industrial investment projects within its scope, provides the equipment needed to achieve the project objectives at the best performance / cost ratio, using the standards. - During process RFQ phase (request for quotation), manage technical relationship with suppliers in order to get the most competive...


  • Guanajuato, Guanajuato, México Michelin A tiempo completo

    Sourcing guarantee automation engineerMISSION: For industrial investment projects within its scope, provides the equipment needed to achieve the project objectives at the best performance / cost ratio, using the standards. During process RFQ phase (request for quotation), manage technical relationship with suppliers in order to get the most competive price...

  • Technical Sales Support

    hace 4 semanas


    Guanajuato, México Siemens Energy A tiempo completo

    Technical Sales Support About the Role Location Mexico Guanajuato Guanajuato Company Siemens Energy, S. de de Organization Grid Technologies Business Unit Products Full / Part time Full-time Experience Level Experienced Professional A Snapshot of Your Day As a Technical Sales Support professional, you will be accountable for developing...

  • Technical Sales Support

    hace 3 semanas


    Guanajuato, México Siemens Energy A tiempo completo

    Technical Sales Support About the Role Location Mexico Guanajuato Guanajuato Company Siemens Energy, S. de de Organization Grid Technologies Business Unit Products Full / Part time Full-time Experience Level Experienced Professional A Snapshot of Your Day As a Technical Sales Support professional, you will be accountable for developing...


  • Guanajuato, Guanajuato, México Siemens Energy A tiempo completo

    Technical Sales Support About the Role Location Mexico Guanajuato Guanajuato Company Siemens Energy, S. de de Organization Grid Technologies Business Unit Products Full / Part time Full-time Experience Level Experienced Professional A Snapshot of Your Day As a Technical Sales Support professional, you will be accountable for developing...


  • Guanajuato, Guanajuato, México HERE Technologies A tiempo completo

    What's the role?: A HERE Senior Software Engineer builds long term relationships with customers, yearns fast and obsessively drives customer issues towards resolution.Main Responsibilities Analyzing tests and debugging software issues reported by customers Addressing issues in a systematic approach coordinating across teams and stakeholders to ensure...


  • Guanajuato, México OPmobility A tiempo completo

    PROCESS DEVELOPMENT ENGINEER**Date**:May 30, 2024 **Location**: Leon, MX **Company**:OP Mobility - Work effectively inside a cross functional Core Team assigned to develop new business awards and carry the new business into a production setting by using the APQP process - Effectively utilize tools such as DFMA, PFMEA, Process Flow, GD&T, AutoCAD, Plastic...

  • Platform Support Engineer

    hace 3 semanas


    Guanajuato, México HERE Technologies A tiempo completo

    What's the role?: A HERE Senior Software Engineer builds long term relationships with customers, yearns fast and obsessively drives customer issues towards resolution. **Main Responsibilities** - Analyzing tests and debugging software issues reported by customers - Addressing issues in a systematic approach coordinating across teams and stakeholders to...

  • Sr Process Engineer

    hace 2 semanas


    Guanajuato, México The Timken Company A tiempo completo

    Personal and Professional Growth Sr Process Engineer - San Jose Iturbide, GUA, MX, 37980**Your Career Begins at Timken** - If you're ready for a challenging career that provides you with the ability to advance personally and professionally, look to Timken. Our associates make the world more productive by improving the efficiency and reliability of the...

  • Technical Sales Support

    hace 2 semanas


    Guanajuato, México Siemens Energy A tiempo completo

    **A Snapshot of Your Day** As a Technical Sales Support professional, you will be accountable for developing techno-commercial proposals for the power transformers in the markets the factory is responsible, leading the process from receipt of the request for quotation, engaging various players in the organization (engineering, supply chain, logistics,...


  • Guanajuato, Guanajuato, México OPmobility A tiempo completo

    PROCESS DEVELOPMENT ENGINEERDate:May 30, 2024Location: Leon, MXCompany:OP Mobility Work effectively inside a cross functional Core Team assigned to develop new business awards and carry the new business into a production setting by using the APQP process Effectively utilize tools such as DFMA, PFMEA, Process Flow, GD&T, AutoCAD, Plastic Omnium Manufacturing...


  • Guanajuato, Guanajuato, México Siemens Energy A tiempo completo

    A Snapshot of Your DayAs a Technical Sales Support professional, you will be accountable for developing techno-commercial proposals for the power transformers in the markets the factory is responsible, leading the process from receipt of the request for quotation, engaging various players in the organization (engineering, supply chain, logistics,...

  • Packaging Engineer

    hace 3 semanas


    Guanajuato, México Colgate-Palmolive A tiempo completo

    No Relocation Assistance Offered 154708 - San Jose Iturbide, Guanajuato, Mexico **Job Summary**: Coordinate the development of new packaging materials, ensuring that they meet quality, cost and time specified by MKT. Provide technical support to manufacturing for: The improvement of existing products and processes, the solution of problems quality of...

  • Gis Data Engineer I

    hace 5 días


    Guanajuato, México HERE Technologies A tiempo completo

    What's the role?: **Main Responsabilites** - Run, modify, and execute data engineering processes and projects for the conversion and use of external digital sources in the creation and maintenance of the HERE databases and related products. Assume full accountability and ownership to successfully complete these projects, following existing workflows. -...

  • Automation Engineer

    hace 2 meses


    Guanajuato, México PC&E DEL BAJIO A tiempo completo

    [10:55 a. m.] Luis Castro Full Job Description Automation Engineer This is a Two Years Contract Position paid in Us Dollars $. Engineering Title is required with Cedula Profesional. **Job Description**: Minimum Qualifications: Minimum of a bachelors OR technical degree and 2 years experience resulting in automation and process control systems knowledge...

  • Project Engineer

    hace 2 semanas


    Guanajuato, México EDAG Mexico A tiempo completo

    **DESCRIPTION** - Attend critical processes and identify deviations - Reduce issues and generate corrective actions through of problem-solving tools - Align the process activities to applicable standards in order to guarantee the KPIs fulfillment - Tracking of documents within the shopfloor for its correct implementation and process fulfillment according to...