IT Engineer

hace 1 mes

Tijuana, México North American Production Sharing de México A tiempo completo

**Vacante para la empresa North American Production Sharing de México en Tijuana, Baja California**:
**Primary Responsibilities include the following, other duties may be assigned**:

- Install and troubleshoot issues with Desktop and Laptop Computers
- Troubleshoot and resolve issues on Windows 10, Windows 7, Office*
- Support and maintain Laser Printers, Label Printers, and other related equipment on the production shop floor and warehouses.
- Work with IT group to resolve issues with Networks, Active Directory, Servers, backup devices, and others.
- Willingness to perform occasional travel to other sites in Mexico.
- Prepare documentation of systems and services at responsible sites.
- Work with local site management team to understand business initiatives and provide ICT performance updates
- Assumes responsibility as local site ICT Contact for initiatives & projects as needs arise.
- Continuously strives for improvement in performance of all responsibilities
- Regular work hours 7AM to 4.30 PM, with occasional off hours/weekend work for planned system maintenance tasks and unplanned system events.
- Diagnose and resolve most hardware and software problems, but will refer problems requiring specialized training to higher-level personnel.

**Education and/or Experience**:

- Computer Certification, Comptia A+, MCSE, MCITP, Assoc. Degree
- 3-5 years related experience in a Desktop Support role
- ITIL or ITSM training or experience in a help desk environment.

**Other Skills and Abilities**:

- **
Good Spoken and Written skills in Spanish & English a must.**:

- ** Customer Service Skills**:

- Ability to take care of the customers’ needs while following company procedures.
- Ability to organize and prioritize tasks and projects
- Problem Solving - Ability to find a solution or to deal proactively with computer system issues.

**Nível de educación deseada**:
Superior - titulado

**Nível de experiência deseada**:
Nível Experto

**Función departamental**:
Tecnología / Internet

**Industria**:
Manufactura

**Habilidades**:

- it engineer
- it administrator
- infraestructure

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