Project Analyst I

hace 7 meses

Iztapalapa, México Amex A tiempo completo

**You Lead the Way. We’ve Got Your Back.**

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way.

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

**Description**

As a member of the Capacity Planning team you will work with your local leader and team members as part of a global Centre of Excellence. The Capacity Planning Team is responsible for various processes including short/long term capacity and budget planning, Scenario analysis and market relationship management. The capacity planning team links with all other workforce planning pillars in the global call management and planning organization. This includes both lateral lines of business and the leaders above. It is the responsibility of the Capacity Planning team to create and communicate, accurate and workable plans that deliver extraordinary care at the right margins.

**Responsibilities**:

- The Capacity Planning Analyst position is responsible for crafting, maintaining, and communicating capacity plans across all lines of business.
- Through deft data preparation, presentation, and analysis this position provides guidance and direction on network strategies across multiple markets to drive business results.
- The analyst will assist in interpreting complex analytics regarding network strategy from inception through to execution.
- The Analyst will review outlooks, quantify options and risks making researched recommendations for deliberation and execution. Must be able to create buy in and interface with all levels of the organization
- Developing and maintaining product and network-wide call volume and staff planning models as well as driver metrics (availability, call handle time, hiring, attrition, overtime) as throughput into the overall short-term and long-term capacity and staff planning for multiple markets
- Manage, Build, Develop and Maintain multi site/market workload models
- Exhibits full knowledge of Workforce Management tool(s) and processes to provide informed solutions. A successful incumbent must have well-developed interpersonal skills to establish and maintain high levels of credibility with functional groups coupled with the ability to focus simultaneously on short term results while executing on long term strategies.

**Minimum Qualifications**:

- Construction, maintenance and delivery of contact center capacity/hiring plans
- Experience communicating complex analysis and plans to all levels of business in a clear audience specific way
- Build consensus through superior interpersonal skills to deliver on team and business goals
- Operate as a relationship lead between market leadership, stakeholders and other centers of Excellence
- Work with business partners to deliver projects
- Develop and maintain strong working relationships with key business partners and stakeholders.
- Provide support to leadership in achieving Shareholder, Customer and Employee goals.
- Build relationships and manage interaction with proprietary and partner operation sites.
- Share and implement best practices across markets to ensure consistent processes and procedures.
- Manage data flow from multiple sources, testing and questioning integrity
- Pre-empt challenges, engaging business partners to overcome.

**Qualifications Skills Required**:

- Demonstrate a strong understanding of how capacity planning translates into the meeting of business goals
- Proficient language skills in Spanish and English to a high standard
- Strong analytical abilities to provide options and strategies based on data and informed experience
- Proven Contact Centre Planning experience of planning functions in a large, multi-site/multi-media call center environment (preferably covering all aspects of the planning cycle)
- Proven project management experience - successfully managing and executing multiple projects flawlessly while adhering to strict deadlines.
- Good understanding of call center management principles and call delivery principles.
- Strong decision-making skills and the ability to resolve complex problems independently.
- Ability to clearly articulate point

  • Market Project Analyst

    hace 6 meses

    Iztapalapa, México Manik Consulting A tiempo completo

    Market Project Analyst What will be your responsibilities? Analyze business data to identify root causes and propose growth strategies. Establish and standardize internal processes to enhance operational efficiency. Contribute analysis to key decision-making. Manage projects involving multiple stakeholders. What do we ask for? Bachelor's degree in Business...

  • Business Analyst

    hace 6 meses

    Iztapalapa, México Estrategia Tecnologica A tiempo completo

    **¡TE ESTAMOS BUSCANDO!** Somos una empresa dedicada al desarrollo especializado de software y reclutamiento. **Business Analyst** - +3 años de experiência como **Business Analyst.**: - Experiência en la **metodología Scrum.**: - Experiência en la **gestión e presupuestos.**: - Manejo de **Project.**: - Manejo de **Jira.**: - **Inglés...

  • Business Analyst

    hace 7 meses

    Iztapalapa, México Estrategia Tecnologica A tiempo completo

    **¡Te estamos buscando!** Somos una empresa dedicada al desarrollo especializado de software y reclutamiento. **Business Analyst**: - **2 años de experiência como Business Analyst.**: - **Experiência en proyectos de TI.**: - Experiência en Metodología SCRUM. - Visio. - Microsoft Project. - Jira. - Bizagi. - Confluence. - **Inglés...

  • Business Analyst

    hace 7 meses

    Iztapalapa, México QUALITY & KNOWLEDGE SA DE CV A tiempo completo

    Quality & Knowledge on IT Services, S. A de C. V. es una empresa líder en el campo de los negocios, procesos y tecnologías de información en México. Con más de 25 años de trayectoria, nos enorgullece ser una empresa 100% mexicana comprometida con la excelencia y la innovación. Actualmente, estamos en busca de un **Business Analyst** **Requisitos del...

  • Procurement Analyst

    hace 7 meses

    Iztapalapa, México Icon plc A tiempo completo

    ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations. With our patients at the centre of all that we do, we help to accelerate the development...

  • Senior Salesforce Cpq Business Analyst

    hace 6 meses

    Iztapalapa, México EPAM Systems A tiempo completo

    EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most...

  • Senior Research Analyst

    hace 7 meses

    Iztapalapa, México WM de Mexico, S. de R.L. de C.V. A tiempo completo

    In the middle of the energy transition, businesses and governments are faced with significant challenges. But the pace and scale of change mean every decision is made under mounting pressure. Now, more than ever, companies need reliable data, analytics and actionable insight. Wood Mackenzie is the leading global provider of data and analytics solutions for...

  • Business Intelligence Analyst

    hace 6 meses

    Iztapalapa, México TUMSA, TRANSPORTISTAS UNIDOS DE MORELOS A tiempo completo

    IMPORTANTE EMPRESA DE TRANSPORTE SOLICITA **Business Intelligence Analyst**: Responsabilidades y Funciones: Análisis de Datos: Recolectar, limpiar y analizar grandes volúmenes de datos utilizando herramientas de análisis y bases de datos. Creación de Informes: Diseñar y generar informes y paneles personalizados que proporcionen información clave...

  • Solutions Engineering Analyst

    hace 6 meses

    Iztapalapa, México Placer.ai A tiempo completo

    **ABOUT PLACER.AI**: Placer.ai is a fast-growing big data startup led by seasoned executives and repeat entrepreneurs who are building the world's first "Google Analytics for the physical world." Placer.ai’s platform provides instant visibility into any property in the U.S., presenting accurate details about visitation patterns and demographic breakdowns...

  • Sr Business Analyst

    hace 6 meses

    Iztapalapa, México Global Payments (Beamery) A tiempo completo

    **Description**: **Purpose** **Global Payments, Inc. is looking for an experienced Technical Business Analyst to join the Global team.** **Essential Duties** - **Serve as the product owner on an Agile development team with co-located and/or remote developer & QA resources.** - **Define and prioritize the solution delivery roadmap and Product backlog to...

  • HR Analyst I

    hace 7 meses

    Iztapalapa, México Thermo Fisher Scientific A tiempo completo

    Summarized Purpose: This HR Ops Shared Services role is focused on delivery of the day-to-day HR related activities within the Colleague Services /HR Shared Service Center in assigned Tier 2 function. They ensure quality of service and operational performance by working within the detailed processes and working with appropriate metrics and dashboards. They...

  • Informatic Project Specialist Sr

    hace 6 meses

    Iztapalapa, México Abbott Laboratories A tiempo completo

    **Informatic Project Specialist SR (IPS SR) - **Abbott Core Diagnostics** **Mexico City** **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at Abbott** At Abbott, you can do work...

  • Medical Admin Assistant I

    hace 7 meses

    Iztapalapa, México ICON A tiempo completo

    ICON plc is a world-leading healthcare intelligence and clinical research organization. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organizations. With our patients at the center of all that we do, we help to accelerate the development...

  • Global Compliance

    hace 6 meses

    Iztapalapa, México Gates Corporation A tiempo completo

    Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you. Let's simplify it, think belts and hoses. Found in motorcycles, conveyor belts, cars, tractors, blenders, vacuum cleaners, bicycles, & 3D printers just to name a few. Because why not do it all? **WHAT TO...

  • SAP Integration Analyst

    hace 6 meses

    Iztapalapa, México Celanese International Corporation A tiempo completo

    **Responsabilidades**: **Job Description and Responsibility**: The SAP Integration Analyst is responsible for providing technical design and support to various stakeholders internally within the organization. This role partners with vendors, contractors, peers, and business partners to ensure effective business transformation for all initiatives. - Designs,...

  • Sales Support Analyst, I

    hace 6 meses

    Iztapalapa, México Zebra Technologies A tiempo completo

    **Remote Work: Hybrid** **Overview**: At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and...

  • Apps Dev Sr. Programmer

    hace 7 meses

    Iztapalapa, México Citi A tiempo completo

    **Responsibilities**: - Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality - Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems - Ensure essential procedures are...

  • Research Analyst

    hace 7 meses

    Iztapalapa, México Wood Mackenzie Inc. A tiempo completo

    In the middle of the energy transition, businesses and governments are faced with significant challenges. But the pace and scale of change mean every decision is made under mounting pressure. Now, more than ever, companies need reliable data, analytics and actionable insight. Wood Mackenzie is the leading global provider of data and analytics solutions for...

  • Med Info Associate I

    hace 7 meses

    Iztapalapa, México Thermo Fisher Scientific A tiempo completo

    Provides technical and medical information, and/or performs intake of adverse events/ product complaints with quality customer service. Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines. The information provided will be given to a level in parallel with the individual’s expertise,...

  • Clinical Data Analyst

    hace 7 meses

    Iztapalapa, México ICON plc A tiempo completo

    ICON plc is a world-leading healthcare intelligence and clinical research organization. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organizations. With our patients at the center of all that we do, we help to accelerate the development...