Bilingüal Collection Agent

hace 4 semanas


Zapopan, México TJ BPO A tiempo completo

**Quiénes somos**

Somos una empresa de Publicidad Digital,

Nuestro entorno laboral incluye:

- Oportunidades de crecimiento
- Fuerza de trabajo internacional
- Capacitación laboral

**Function**
- based customer outreach to connect with customers and collect past due balances while focusing on account retention through reselling the value, issue resolution, and proper expectation setting.

**Scope**

Responsible for collecting past due payments, resolve customer issues and ensure that accounts are set to auto-bill

Reselling the value of the campaign

Adhere to all Inbound, Outbound, Voice, and Non-voice process

**Minimum Skill Requirements**
- Minimum of High School Diploma or equivalent work experience.
- Minimum 1 year experience in high volume call center role
- Minimum 1 year experience in collections role
- Proven ability to interact with empathy while driving results
- Excellent problem-solving skills.
- Negotiation skills
- Excellent communications skills in English
- Passionate about consumers and the technologies that serve them.
- Strong attention to detail and a desire to make a difference.

**Salary**: From $19,400.00 per month

**Experience**:

- Collections in Call center: 1 year (required)

Expected Start Date: 06/03/2023



  • Zapopan, México Farmer & Wright A tiempo completo

    Bilingual telephone collections person needed for rapidly growing cutting-edge law firm. IMPORTANT: This is **NOT** a remote job opportunity. You will be required to work from the Guadalajara office, in Mexico. We are seeking a telephone collections person who is self-motivated, can communicate effortlessly with clients, and bring them back onto a payment...

  • Soft Collections Agent

    hace 1 semana


    Zapopan, México Intugo A tiempo completo

    **RESPONSIBILITIES** APPLY EARLY/STAGE COLLECTION NEGOTIATION TACTICS TO KEEP CUSTOMERS CURRENT OR LOWER IN THE DELINQUENCY STAGE. **RESPONSIBILITIES** ¬MAKING OUTBOUND CALLS ON REPOSSESSED ACCOUNTS ¬RECEIVING INBOUND REDEMPTION CALLS ¬MAKING SUITABLE ARRANGEMENTS WITH CUSTOMERS THAT ARE CURRENTLY PAST DUE ¬IDENTIFYING ACCOUNTS THAT REQUIRE MANAGEMENT...


  • Zapopan, México Agencia de reclutamiento TRES R A tiempo completo

    **Vacante para la empresa Agencia de reclutamiento TRES R en Zapopan, Jalisco**: Agente Bilingue Perfil solicitado: Nível de ingles avanzado Bachillerato terminado Disponibilidad de horario Disponibilidad inmediata Manejo basico de PC Facilidad de palabra en ingles y español Ofrecemos: Sueldo base + bonos Prestaciones de Ley inmediatas Jornada...

  • Collections Agent

    hace 4 semanas


    Zapopan, México KR Consultoría A tiempo completo

    _**COLLECTIONS AGENT**_ - **HIRING BONUS + SENIORITY BONUS**_**REQUIREMENTS**: _ - _Completed _**High school**_ - _**Bilingual **_(English/Spanish). Fluent in both languages_ - _**6+ months of related experience: collections**_, customer service, customer experience, telemarketing._ - _Excellent communication skills_ - _Computer skills_ - _Must be able to...

  • Early Stage Collector

    hace 4 semanas


    Zapopan, México Intugo A tiempo completo

    **RESPONSIBILITIES** APPLY EARLY/STAGE COLLECTION NEGOTIATION TACTICS TO KEEP CUSTOMERS CURRENT OR LOWER IN THE DELINQUENCY STAGE. **RESPONSIBILITIES** ¬MAKING OUTBOUND CALLS ON REPOSSESSED ACCOUNTS ¬RECEIVING INBOUND REDEMPTION CALLS ¬MAKING SUITABLE ARRANGEMENTS WITH CUSTOMERS THAT ARE CURRENTLY PAST DUE ¬IDENTIFYING ACCOUNTS THAT REQUIRE MANAGEMENT...

  • Collections Agent

    hace 4 semanas


    Zapopan, México Trabaja en Intugo A tiempo completo

    **Profile**: - High School Diploma or equivalent - Two years’ experience in customer service or related field - Excellent customer service skills - Bilingual English/Spanish **is a must** **Responsibilities**: - Making outbound calls on delinquent accounts - Receiving inbound calls on delinquent accounts - Handling redemptions - Handling repossessed...


  • Zapopan, México Trabaja en Intugo A tiempo completo

    **Profile**: - **Two years**’ experience in collections or related field - Excellent customer service skills - Bilingual English/Spanish is a must Job description: - Making outbound calls on delinquent accounts - Receiving inbound calls on delinquent accounts - Handling redemptions - Handling repossessed accounts We offer: - 21,000 gross monthly -...


  • Zapopan, México Trabaja en Intugo A tiempo completo

    **Qualifications**: - Previous experience in a direct customer contact position is a must(1-2 years). - Customer service orientation; energetic and outgoing personality. - BILINGUAL - English/Spanish a plus. **Responsibilities**: - Complete tasks and cases within committed service level agreements - Understand customer’s needs and document website goals...


  • Zapopan, México Trabaja en Intugo A tiempo completo

    **Qualifications**: - Previous experience in a direct customer contact position is preferred. - Customer service orientation; energetic and outgoing personality. - BILINGUAL - English/Spanish a plus. **Responsibilities**: - Receive Intakes for Legal situations from potential new clients via electronic or telephonic sources. - Make multiple follow-up calls...

  • Technical Support Agent

    hace 2 semanas


    Zapopan, México Intugo A tiempo completo

    **ESSENTIAL FUNCTIONS AND RESPONSIBILITIES** - Ensure objectives and service level agreements (SLAs) are met. - Provide resolution of issues for clients, liaise between clients, customer success team and development team. - Utilize our case management system, keep track of your own support tickets, and follow through to completion. - Provide accurate and...


  • Zapopan, México Intugo A tiempo completo

    We are looking for the best IT Support agents to join a growing team in the telecommunications industry. Some of the essential duties include: - Review order package, all required documentation and applicable information to confirm is available for implementation. - Attend call(s) with the customer as coordinated by the Project Manager for information...


  • Zapopan, México intugo A tiempo completo

    THE SERVICE COMMUNICATIONS ASSISTANT IS AN AGENT WHO WILL HANDLE THE PHONE COMMUNICATIONS WITH CUSTOMERS THAT NEED SERVICE FOR THEIR VEHICLES OR THAT ARE BEING ALREADY ATTENDED AT ONE OF OUR SERVICE CENTERS. MAIN RESPONSABILITIES SCHEDULE APPOINTMENTS PROVIDE UPDATES WHEN THE CUSTOMER CALLS IN TO GET INFORMATION ABOUT THEIR VEHICLES REPAIRS CONTACT CUSTOMERS...