Bilingual (French & English) Customer Experience
hace 1 mes
We are seeking a Bilingual (English & French) Customer Experience Specialist responsible for maintaining day-to-day customer communications for our rapidly growing direct-to-consumer e-commerce operations. The specialist will work within a team to ensure an exceptional customer experience from pre-purchase to post-delivery.
**Key Responsibilities**:
**Order Management**: Manage daily tasks including checking dimensions, approving templates, providing
tracking updates, and liaising between customers and the production team.
**Product Expertise**: Serve as a product expert, providing detailed information on custom-made-to-order hot tub covers, offer measuring support, and identify and capitalize on cross/upsell opportunities to
build the best cover possible.
**Order Processing**: Place and amend orders in the e-commerce backend (Shopify).
**Issue Resolution**: Research and resolve order issues (e.g., lost, damaged, incorrect dimensions) and liaise with third parties to file claims when necessary.
**Return Management**: Generate Return Merchandise Authorizations (RMAs).
**Warranty Management**:Request and assess required pictures and background information from customers on new and existing warranty claims. Collaborate with the production team to provide
appropriate solutions (remake, discount on new cover, etc.).
**Channel Maintenance**: Monitor and maintain accurate inventory, pricing, and status across e-commerce channels.
**Internal Communication**: Communicate with TCG departments to gather and share key information on potential risks.
**Content Management**: Update and expand product content, including specs, templates, related parts, and features. Request new content as needed (ie. macros, FAQs, product page updates).
**Process Improvement**: Identify and assist in resolving product, channel, or process issues in collaboration with the Director.
**Professionalism**: Maintain a high level of professionalism, creating a personalized e-commerce experience that reflects The Cover Guy brand and product quality.
**Goal Achievement**: Demonstrate responsibility and accountability in meeting individual and team goals and KPIs, while exceeding customer expectations.
**Skills & Qualifications**:
- Proficiency in English & French
(**French is a must)**
- Bachelor's degree, College degree, or equivalent professional experience
- Strong customer service skills with experience in a fast-paced e-comm or call center environment
- Dedicated to connecting with customers, solving problems, and creating positive experiences
- Excellent attention to detail
- Professional verbal and written communication skills
- Strong computer and phone skills, with experience in Zendesk Professional Suite and Shopify
- Exceptional time management skills, accountability, and adaptability in a flexible work environment
- Team-oriented mindset with critical thinking abilities
- Experience with luxury or custom products
Pay: $15,000.00 - $20,000.00 per month
**Language**:
- Inglés (required)
- Francés (required)
Work Location: In person
-
Customer Experience Specialist
hace 2 semanas
Tijuana, Baja California, México Robert'S Enterprises A tiempo completoWe are seeking a highly skilled Customer Experience Specialist to join our team at Robert'S Enterprises. As a bilingual (English & French) specialist, you will be responsible for maintaining day-to-day customer communications for our rapidly growing direct-to-consumer e-commerce operations.**Key Responsibilities:** Manage daily tasks including checking...
-
Bilingual Customer Service Agent-french
hace 5 meses
Tijuana, México Viamericas A tiempo completoViamericas is a #1 ranked and licensed money transmitter offering international money transfer, bill payment, check processing and a variety of other services at thousands of agent locations across the United States, and over 100,000 locations in 50 countries. At Viamericas, our ultimate objective is to help immigrants succeed and improve their lives by...
-
Bilingual Customer Service Representative
hace 3 días
Tijuana, Baja California, México Viamericas A tiempo completoCustomer Service Representative - French LanguageViamericas is a leading provider of international money transfer, bill payment, and check processing services with a global presence.At Viamericas, we strive to deliver exceptional financial services to migrants, and we're looking for talented individuals to join our team.Responsibilities:Enter customer data...
-
French - English Bilingual Customer Service Support
hace 5 meses
Tijuana, México TaskUS A tiempo completoWhat does a French Customer Support Representative really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a...
-
Bilingual Customer Service
hace 5 meses
Tijuana, México Integon A tiempo completo**Vacante para la empresa Integon en P.º De Los Héroes 9539, Zona Urbana Rio Tijuana, 22010 Tijuana, B.c., México -Tijuana, Baja California**: **Job description** MUST BE FULLY BILINGUAL IN ENGLISH/SPANISH **Join Integon, a US insurance company with a Tijuana branch, offering diverse opportunities in customer service. We're proud to be a Great Place To...
-
Bilingual Customer Service Agent
hace 3 semanas
Tijuana, México Tres R A tiempo completo**Vacante para la empresa Tres R en Tijuana, Baja California**: **Join Our Team as a Bilingual Customer Service Agent! **Requirements**: - ** ️ Conversational English B2** or higher (calls will be in English!) - ** Reside in Tijuana**: - ** NO EXPERIENCE REQUIRED!** Perfect for your first job **Fixed day off on Sundays! **Salary**: - ** $4,471 MXN net...
-
Bilingual Customer Service Representative
hace 1 semana
Tijuana, Baja California, México Tres R A tiempo completoCustomer Service OpportunityWe are seeking a Bilingual Customer Service Representative to join our team at Tres R in Tijuana, Baja California. As a Home-Based Bilingual Phone Advisor, you will provide outstanding service to our clients while working from the comfort of your own home.Key Responsibilities:Provide exceptional customer service to clients in both...
-
Customer Service Representative with Bilingual Skills
hace 1 semana
Tijuana, Baja California, México Tres R A tiempo completo**Job Opportunity at Tres R in Tijuana**:**About the Role**:We are seeking a bilingual customer service representative to join our team at Tres R in Tijuana. As a customer service representative, you will be responsible for providing excellent service to our clients through phone calls in English.**Requirements**:Conversational English skills (B2 or higher)...
-
Bilingual Customer Service
hace 5 meses
Tijuana, México Eddy Pump Corporation A tiempo completoEddy Pump is a fast-growing international engineering and manufacturing company with offices in San Diego and Tijuana. We are seeking a highly motivated and skilled Bilingual Customer Service Representative (CSR) to join Eddy Pump. As a Bilingual CSR, you will be responsible for delivering exceptional customer support and building strong relationships with...
-
Customer Service Representative in English
hace 3 semanas
Tijuana, Baja California, México Tres R A tiempo completoJob Opportunity at Tres R in Tijuana, Baja CaliforniaWe are seeking a highly motivated and detail-oriented individual to join our Bilingual Customer Service Team.Requirements:• Conversational English B2 or higher• Reside in Tijuana• No prior experience needed, perfect for your first jobWe Offer:• Fixed day off on Sundays• Salary: $4,471 MXN net per...
-
Bilingual Customer Service Without Required
hace 2 meses
Tijuana, México Tres R A tiempo completo**Vacante para la empresa Tres R en Tijuana, Baja California**: **Bilingual Customer Service Representative** **Requirements**: - Conversational English level B2 or higher (calls are in English). - Must reside in Tijuana. - ** No prior experience needed!** Perfect for your first job opportunity. **Perks**: - Fixed day off on Sundays. - Salary: $4,471 MXN...
-
Bilingual Customer Service Executive
hace 6 días
Tijuana, Baja California, México Empleando Mexico A tiempo completo**Job Opportunity in Tijuana, Baja California**:Empleando Mexico is seeking a skilled Bilingual Customer Service Executive to join our team in Tijuana.Key Responsibilities:- Provide exceptional customer service to clients- Assist with appointments, reservations, and changes- Prepare and analyze reports- Drive sales growthRequirements:- Advanced English...
-
Bilingual Customer Service Representative
hace 5 meses
Tijuana, México Espinoza Bail Bonds A tiempo completoJob Description: Are you a skilled communicator who is fluent in both English and Spanish, with a passion for helping people in their time of need? Espinoza Bail Bonds is seeking a Bilingual Customer Service Representative to join our dedicated team. This is an excellent opportunity for individuals with 1 or more years of call center experience and strong...
-
Bilingual Customer Service Representative
hace 2 semanas
Tijuana, Baja California, México Empleando Mexico A tiempo completo**Vacante para la empresa Empleando Mexico en Tijuana, Baja California**:**About the Role**:We are seeking a highly skilled Bilingual Customer Service Representative to join our team in Tijuana, Baja California.**Responsibilities**:Provide exceptional customer service to clients in both English and Spanish.Handle customer inquiries and resolve issues in a...
-
Bilingual Customer Service Representative
hace 5 meses
Tijuana, México Viamericas A tiempo completoWe are a company that specializes in providing financial services for migrants and we are looking for our next bilingual telephone executives for customer service. **Responsabilities**: - Type in data provided directly from customers. Data entry. - Take Inbound and outbound calls in English. - Handling calls to provide information and resolve any...
-
Bilingual Customer Service
hace 1 semana
Tijuana, México Tres R A tiempo completo**Vacante para la empresa Tres R en Tijuana, Baja California**: **Kickstart Your Career with Our Exciting Bilingual Customer Service Team! **Are you looking for an opportunity to grow and thrive in a dynamic environment? This is your chance! We are seeking passionate individuals eager to learn and make a difference in our Bilingual Customer Service...
-
Bilingual Customer Service Representative
hace 3 semanas
Tijuana, Baja California, México TacnaEddy Pump A tiempo completoAbout the RoleEddy Pump Corporation is a leading technology company that revolutionizes the pumping industry with innovative solutions. We are seeking a highly motivated and skilled Bilingual Customer Service Representative to join our team.ResponsibilitiesDeliver exceptional customer support and build strong relationships with clients.Communicate...
-
Customer Service Representative
hace 1 semana
Tijuana, Baja California, México Tres R A tiempo completo**Vacante para la empresa Tres R en Tijuana, Baja California**:**About the Role**:We are seeking a highly motivated and customer-focused Bilingual Customer Service Representative to join our team at Tres R in Tijuana, Baja California.**What We Offer**:• Salary: $4,441 MXN net per week - $17,600 MXN net per month• Benefits:• Legal benefits• Savings...
-
Bilingual Customer Service Agent
hace 5 meses
Tijuana, México Eddy Pump Corporation A tiempo completoEddy Pump is a fast-growing international engineering and manufacturing company with offices in San Diego and Tijuana. We are seeking a highly motivated and skilled Bilingual Customer Service Representative (CSR) to join Eddy Pump. As a Bilingual CSR, you will be responsible for delivering exceptional customer support and building strong relationships with...
-
Customer Service Representative
hace 2 semanas
Tijuana, Baja California, México Empleando Tijuana A tiempo completo**Job Opportunity at Empleando Tijuana in Tijuana, Baja California**:We are seeking a highly skilled Bilingual Customer Service Executive to join our team at Empleando Tijuana in Tijuana, Baja California.**Key Responsibilities:** Provide exceptional customer service to clients in both English and Spanish Handle customer inquiries and resolve issues in a...