IT Service-delivery Manager

hace 4 semanas

Guadalajara, México Philip Morris International A tiempo completo

IT Delivery Lead - Guadalajara

Be a part of a revolutionary change - find your future in our future

At PMI, we’ve chosen to do something incredible. We’re transforming our business and building our future with one clear purpose - to deliver a smoke-free future. We're disrupting our company from the inside out. Our transformation is redefining every area of our business. From where and how we make and sell our products—to how we engage our consumers and society.

To support this vision, PMI is evolving into a science and technology-based, consumer-facing, multi-category company—and Information Technology (IT) is a vital partner in helping to lead the way. As we accelerate PMI's vision, we get to dream big too.

With unique and transformative IT projects matching all levels of skill and ambition, we've taken on the spirit of a start-up, with the freedom to craft and define our digital future, but with the support and scope of a vast global business.

YOUR DAY TO DAY
- In charge for deployment, integration, and support of locally and centrally developed/managed IT solutions for the B2C domain (Digital, Marketing and Consumer Experience)
- Act as Service Manager and/or Service Integrator for locally delivered differentiating solutions
- Evaluate business processes, anticipate requirements, uncover areas for improvement
- Clearly define deliverables, timelines and dependencies for team members, external consultants, and internal key stakeholders
- Facilitate deployment of new functional modules according to business requirements
- Coordinate external consultants, vendors, and internal project teams during project execution
- Maintain active contact and communication with key business stakeholders and provide advice on business matters having IT implications, to achieve competitive advantage and facilitate business development
- Promote and share the global IT portfolio and offer differentiated consumer experience solutions tackling specific market needs
- Contribute into IT Transformation through evaluation of the most cutting-edge tech solutions being focused on experimentation, delivering and piloting of MVPs as well as manage proper industrialization of newly built solutions (including industrialization, deployment, and post
- implementation support)
- Ensure adherence to all PMI policies and guidelines on security and compliance by leading the assessment and implementation of IT Security requirements to minimize risks regarding confidentiality, integrity, and availability of information as (to be) processed, stored, retained in IT systems
- Ensure IT expenditures, including capital expenditures are properly documented, budgeted, and approved in line with local and PMI requirements, and regularly carry out budget controls and cost projections during the year to ensure availability of funds & avoid budget overspending

WHO WE’RE LOOKING FOR
- 5+ years of experience in software and/or technology service management, service integration and IT service delivery
- Experience with API integration, Cloud Computing and Mobile/Web apps with a focus on B2C domain
- Solid understanding of the consumer/customer journey and the tools supporting it (CRM, Digital Marketing Campaigns, Loyalty solutions, landing pages, identity, and age validation/verification services)
- High-level understanding of cloud services architecture (AWS)
- Practical experience in setup, configuration, and support of different eCRM and other Digital Commercial Engine solutions
- Good understanding of Digital Marketing principles (Omni channel content delivery strategy & execution, SMM, SEO etc.) will be an advantage
- Additional advantages, Salesforce DC (Marketing Cloud, Sales Cloud), ITIL Certified, AGILE Framework, WordPress, Digital Marketing Agencies experience, Omnichannel content delivery, CMS, SEO, SEM.

WHY SHOULD YOU JOIN US?

At PMI IT, we believe success to be fuelled by our employees, depended on them coming to work every single day with a sense of purpose and an appetite for challenge. We are a people first organisation committed to empowering you to take risks, grow and explore. Here’s what sets us apart:

- We’re redefining the big picture of well-being and personal development. We seek the best professionals but recognize them as parents, caregivers, family, and community members. We look after each other and care for our people, so wherever you join us around the world, we’re committed to providing the type of benefits only a company like PMI can offer
- Being the fastest learning IT organization in the world is core to our culture, so we invest significantly in developing our people. From mentoring to technical certifications, stretch roles, soft skills development, and executive education, we help our people develop the skills they need to do their best work and create their own unique impact.
- At PMI IT, we believe diversity and inclusiveness are essential to every industry. We’re proud that our culture is b

  • Service Delivery Manager

    hace 5 días

    Guadalajara, Jalisco, México Ntt Data A tiempo completo

    Inicio Trabajos para Service Delivery Manager en Guad... > Global Service Delivery Manager & Data Analytics Hoy Global Service Delivery Manager & Data Analytics Tlaquepaque, Jalisco Hewlett Packard Hoy In HP's Workforce Delivery Service (WDS) organization we are transforming the way we take care of Managed Services customers through roles and process...

  • Service Delivery Manager

    hace 7 días

    Guadalajara, México NTT DATA A tiempo completo

    **Req ID**: 249141 We are currently seeking a Service Delivery Manager to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). Service Delivery Manager (SDM) We are looking for a dedicated service delivery manager to be responsible for maintaining strong customer relationships and improving our services to maintain customer satisfaction. The main...

  • Service Delivery Manager

    hace 7 días

    Guadalajara, México Hashmap A tiempo completo

    **Req ID**:249141 We are currently seeking a Service Delivery Manager to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). Service Delivery Manager (SDM) We are looking for a dedicated service delivery manager to be responsible for maintaining strong customer relationships and improving our services to maintain customer satisfaction. The main...

  • IT Service Manager

    hace 3 semanas

    Guadalajara, México NTT DATA A tiempo completo

    We are seeking a highly skilled and experienced IT Service Manager. The IT Service Manager must provide the leadership of the ITIL Service Management capability for Service Design, Introduction, and Transition. Champion the ITIL control processes for Problem, Change, Release, and Configuration Management, delivering successful outcomes that enable them to...

  • Service Delivery Manager

    hace 5 días

    Guadalajara, Jalisco, México Hashmap A tiempo completo

    Service Delivery Manager Hoy Service Delivery Manager Tlaquepaque, Jalisco Hewlett Packard Hoy Job Summary This role is responsible for fostering exceptional customer satisfaction through ownership of operational relationships, managing risks, and driving SLA delivery. The role leads t... Service Delivery Manager Tlaquepaque, Jalisco Hewlett Packard Hoy...

  • Itil Consultant Ba Infrastructure Service Now

    hace 3 semanas

    Guadalajara, México Reclutamiento IT A tiempo completo

    **Vacante para la empresa Reclutamiento IT en Guadalajara, Jalisco**: Solidez financiera, estabilidad laboral y crecimiento; representamos a uno de los líderes en soluciones tecnológicas a nível mundial, desarrollamos software y productos innovadoras, tenemos presencia a nível nacional; buscamos un SysAdmin, Administrador, IT Consultant, IT BA o...

  • IT Service-delivery Manager

    hace 5 días

    Guadalajara, Jalisco, México Philip Morris International A tiempo completo

    IT Delivery Lead - GuadalajaraBe a part of a revolutionary change - find your future in our futureAt PMI, we've chosen to do something incredible. We're transforming our business and building our future with one clear purpose - to deliver a smoke-free future. We're disrupting our company from the inside out. Our transformation is redefining every area of our...

  • Itil Consultant Ba Infrastructure Service Now

    hace 5 días

    Guadalajara, Jalisco, México Reclutamiento IT A tiempo completo

    Vacante para la empresa Reclutamiento IT en Guadalajara, Jalisco:Solidez financiera, estabilidad laboral y crecimiento; representamos a uno de los líderes en soluciones tecnológicas a nível mundial, desarrollamos software y productos innovadoras, tenemos presencia a nível nacional; buscamos un SysAdmin, Administrador, IT Consultant, IT BA o Ingeniero...

  • Itil Delivery Manager Snow Bilingue Remoto

    hace 4 semanas

    Guadalajara, México Training Talent A tiempo completo

    **Vacante para la empresa Training Talent en Guadalajara, Jalisco**: Solidez financiera, estabilidad laboral y crecimiento; representamos a uno de los líderes en soluciones tecnológicas a nível mundial, desarrollamos software y productos innovadoras, tenemos presencia a nível nacional; buscamos un SysAdmin, Administrador, IT Consultant, IT BA o Ingeniero...

  • Itil Delivery Manager Snow Bilingue Remoto

    hace 3 semanas

    Guadalajara, México Training Talent A tiempo completo

    **Vacante para la empresa Training Talent en Guadalajara, Jalisco**: Solidez financiera, estabilidad laboral y crecimiento; representamos a uno de los líderes en soluciones tecnológicas a nível mundial, desarrollamos software y productos innovadoras, tenemos presencia a nível nacional; buscamos un SysAdmin, Administrador, IT Consultant, IT BA o Ingeniero...

  • Service Delivery Manager

    hace 3 semanas

    Guadalajara, México EPAM Systems A tiempo completo

    Are you a dynamic and experienced leader with a passion for delivering exceptional service in the realm of Information Technology? If so, we have an exciting opportunity for you as a Service Delivery Manager at EPAM!. We are at the forefront of technological innovation, providing cutting-edge IT solutions to a diverse range of clients. As a Service Delivery...

  • Regional IT Manager Americas

    hace 2 semanas

    Guadalajara, México Sidel A tiempo completo

    The primary role of the Regional IT Manager is to facilitate communication among area representatives and oversee initiatives specific to each site. Additionally, the Regional IT Manager serves as the regional Service Delivery Manager (SDM), dedicating 30% of their time to act as a bridge between the global SDM and the region. **Your Mission**: The IT...

  • Itil Delivery Manager Snow Bilingue Remoto

    hace 5 días

    Guadalajara, Jalisco, México Training Talent A tiempo completo

    Vacante para la empresa Training Talent en Guadalajara, Jalisco:Solidez financiera, estabilidad laboral y crecimiento; representamos a uno de los líderes en soluciones tecnológicas a nível mundial, desarrollamos software y productos innovadoras, tenemos presencia a nível nacional; buscamos un SysAdmin, Administrador, IT Consultant, IT BA o Ingeniero...

  • Senior Service Delivery Manager

    hace 2 semanas

    Guadalajara, México EPAM Systems A tiempo completo

    EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most...

  • SAP Service Delivery Manager

    hace 5 días

    Guadalajara, México Cognizant A tiempo completo

    **We’re hiring!** At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growng environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...

  • Service Delivery Manager

    hace 5 días

    Guadalajara, Jalisco, México f5 A tiempo completo

    Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.As a Service Delivery Manager, you will become an integral member of our Support team, leading the relationship within F5 and between the...

  • IT Manager

    hace 2 semanas

    Guadalajara, México Jabil Circuit A tiempo completo

    At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. With over 260,000 diverse, talented and dedicated employees across 100 locations in 30 countries, our vision is to be the most technologically advanced and trusted manufacturing solutions provider. We combine an unmatched breadth and depth of end-market experience, technical and design...

  • Service Delivery Manager

    hace 4 semanas

    Guadalajara, México f5 A tiempo completo

    Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. As a Service Delivery Manager, you will become an integral member of our Support team, leading the relationship within F5 and between the...

  • Delivery Manager

    hace 4 semanas

    Guadalajara, México Fair Trade Outsourcing A tiempo completo

    We are a transnational company with operations in Mexico, Ghana, the Philippines and the United States. Our offices **in Mexico are located at Concentro**, in Zapopan, Jalisco. **DELIVERY MANAGER** **Benefits**: - Schedule monday to friday 8:00am - 5:00pm (1 luch hour) - ** Salary $25,000 MXN before taxes**: - Food vouchers - Saving Fund - HMO (Insurance...

  • Delivery Manager

    hace 14 horas

    Guadalajara, México Fair Trade Outsourcing A tiempo completo

    We are a transnational company with operations in Mexico, Ghana, the Philippines and the United States. Our offices **in Mexico are located at Concentro**, in Zapopan, Jalisco. **DELIVERY MANAGER** **Benefits**: - Schedule monday to friday 8:00am - 5:00pm (1 luch hour) - ** Salary $25,000 MXN before taxes**: - Food vouchers - Saving Fund - HMO (Insurance...