Bilingual Customer Support Agent

hace 4 semanas


Iztapalapa, México Teleperformance A tiempo completo

Identify the situation the customer is in through effective interrogation strategies.
Use tools and systems to identify the required solutions.
Escalate client cases to the corresponding resolution groups, when confronted with situations beyond your ability to solve.
Ensure that each incident is properly documented, notified to whom appropriate, and escalated when necessary.
Ensure excellent customer service through quick and effective actions, to solve client issues.

Tipo de puesto: Tiempo completo, Medio tiempo, Por tiempo indeterminado, Por obra o tiempo determinado, Por temporada, Por periodo de prueba, Aprendiz

Salario: $16,000.00 - $19,000.00 al mes

Horas previstas: No menos de 24 por semana

Horario:

- Turno de 8 horas

Prestaciones:

- Apoyo para estudios
- Aumentos salariales
- Caja de ahorro
- Descuento de gimnasio
- Descuentos y precios preferenciales
- Días por enfermedad
- Estacionamiento de la empresa
- Estacionamiento gratuito
- Horarios flexibles
- Programa de referidos
- Seguro de gastos médicos
- Seguro de gastos médicos mayores
- Seguro de vida
- Servicio de comedor
- Servicio de gimnasio
- Vacaciones adicionales o permisos con goce de sueldo

Tipos de compensaciones:

- Bono anual
- Bono de asistencia
- Bono de permanencia
- Bono de productividad
- Bono de puntualidad
- Bono mensual
- Bono trimestral
- Propinas

Idioma:

- English 50% (Deseable)

Lugar de trabajo: Empleo presencial



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