Accertify - Fraud Prevention Bilingual Analyst

hace 1 semana


Ciudad de México Amex A tiempo completo

**You Lead the Way. We’ve Got Your Back.**

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Here, you’ll learn and grow as we champion your meaningful career journey with programs, benefits, and flexibility to back you personally and professionally. Every colleague shares in the company’s success.

**How will you make an impact in this role?**

Essential Duties and Responsibilities:

- Maintain or exceed established standards for customer service, also resolves complex issues with little or no supervision or direction.
- Conduct additional research to validate purchases.
- Conduct follow-up research on fraudulent transactions.

Demonstrated ability to deliver results and professional attitude
- Excellent analytical skills
- A strong desire to build a career in the fraud industry
- Previous e-commerce fraud prevention, investigation or retail fraud prevention experience is a plus
- Strong customer service skills and a demonstrated ability to take initiative, conduct thorough research, and be professionally persistent.
- Must possess strong internet research, along with the ability to navigate multiple systems at once.
- Demonstrated experience and/or strong working knowledge of Microsoft Word, Excel, and Outlook
- Must be able to work afternoon or morning shifts, including weekends, non-business hours and holidays.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.



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