Csr Industrial Refrigeration
hace 3 meses
**What will you do?**
Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.
**How will you do it?**
**Order Processing**
- Order input in the system (different order types)
- Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc.)
- Credit notes / invoices processing.
**Backorder monitoring and order management**
- Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.
- Maintenance of planned shipping days (delays, customer requests, etc)
- Handle customer order cancellations (DOA)
- Monitor call-off orders
**Handling non-conformities and complaints**
- Issue internal complaints and RMA if required. (Salesforce / Lawson)
- Send customer receipt confirmation of complaint.
- Follow up and coordinate internally on solution and corrective actions
- Inform the customer about corrective actions or escalate/involve account manager
- Action on solution and corrective actions
- SAP and Salesforce credit-note procedures (DOA)
**Enquiry handling**
- Handle customer questions on deliveries, delays, problems, etc.
- Follow-up on pending basic quotes
**Customer care**
- Handle customer questions effectively and in a service-oriented manner
- Follow up on actions requested in sales representatives call reports
- Inform customers about changed delivery times and equivalent products
**Filing & miscellaneous**
- Case management in Salesforce
- Keep customer details and price agreements up-to-date.
**What are we looking for?**
- Bachelor’s degree in business, international relations or related.
- Minimum 1 year of experience working as CSR (from a manufacturing company is a plus)
- Due to the global nature of the role, proficiency in English language is a must.
- Customer-oriented with a focus on details
- PC skills/ MS office
- Problem-solving
- Sense of urgency
-
CSR Industrial Refrigeration
hace 2 meses
San Pedro Garza García, Nuevo León, MX Johnson Controls International A tiempo completoWhat will you do?Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.How will you do it?Order ProcessingOrder input in the system (different order types)Send order confirmation to customer (confirm delivery date based on ATP,...
-
Associate Director, Electronics
hace 5 meses
García, México Carrier A tiempo completoCountry: Mexico Location: LOC5002: Carrier - Plant B, Carretera a García Km. 1.3, Parque STIVA, Santa Catarina, 66350 Mexico Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make...
-
Senior Accountant
hace 1 semana
San Pedro Tlaquepaque, México W.W. Williams Company A tiempo completoSenior Accountant Opportunity Summary: We are seeking a highly motivated Senior Accountant who is very hands-on and directly responsible for maintaining the accuracy and integrity of the financial records of the Company. This individual is results-driven with a focus on achieving and surpassing goals and deadlines.Job Duties:Perform and/or review monthly...
-
Allison Dealer Development Manager
hace 4 semanas
San Pedro Tlaquepaque, México W.W. Williams Company A tiempo completoDealer Development Manager Opportunity Summary: Come grow with us as a Dealer Development Manager, who develops, negotiates, and implements partnerships with dealers, fleet, and end users. This individual is goal-driven and motivated to surpass deadlines and achieve results.Job Duties:Develop annual sales and marketing plans targeted to accomplish the sales...
-
Administrative Assistant
hace 2 semanas
San Pedro Tlaquepaque, México W.W. Williams Company A tiempo completoAdministrative Assistant Opportunity Summary: We are seeking an enthusiastic Administrative Assistant who is responsible for supporting all administrative needs of the Shop Managers, Service/Parts representatives and Technicians and stakeholders in day-to-day operations to ensure all work scheduled is performed to the customer's satisfaction.Job Duties:...
-
Maintenance Operations Coordinator
hace 1 mes
San Pablo de las Salinas, México Mondelez International A tiempo completo**Job Description**:**About the Role**We are seeking a skilled Maintenance Operations Coordinator to join our team at Mondelez International. As a key member of our industrial services team, you will be responsible for ensuring the continuity of operations in our plant services.**Key Responsibilities**You will:Manage maintenance, preventive, corrective, and...
-
HR Manager
hace 3 meses
San Luis Potosí, S. L. P., México Syncreon A tiempo completosyncreon by DP World delivers tailored, scalable and progressive solutions to customers in more than 100 global locations. The company has managed supply chain synergies for global automotive and technology premier brands for more than 60 years. The **HR Manager** will take a leading role in implementing the strategic human resource calendar for syncreon's...
-
Diesel Technician/marine Engines
hace 5 meses
Cabo San Lucas, México W.W. Williams Company A tiempo completo**Diesel Technician/Marine Engines Opportunity Summary**: We are seeking a motivated and skilled Diesel Marine Engine Technician, who is responsible for troubleshooting, repairing, and diagnosing both routine maintenance and emergency services on marine engines (yachts, personal and/or commercial vessels) while making repair recommendations to customers....
-
Diesel Technician Trainee Opportunity
hace 3 semanas
San Juan del Llanito, Guanajuato, México W.W. Williams Company A tiempo completoJob Summary:A Technician Apprentice at W.W. Williams Company will improve their mechanical skills while acquiring new ones to competently perform cleaning, maintenance, visual inspections, and disassembly of parts and accessories.This position will work under the direct supervision of a qualified service technician to ensure that all scheduled work is...
-
Marine Diesel Engine Technician
hace 1 mes
Cabo San Lucas, Baja California Sur, México W.W. Williams Company A tiempo completoDiesel Marine Engine Technician Opportunity Summary:We are seeking a skilled Diesel Marine Engine Technician to join our team at W.W. Williams Company. As a Diesel Marine Engine Technician, you will be responsible for troubleshooting, repairing, and diagnosing both routine maintenance and emergency services on marine engines (yachts, personal and/or...
-
Generator Service Technician
hace 2 meses
San Juan del Llanito, México W.W. Williams Company A tiempo completo**Generator Service Technician Opportunity Summary**: The generator service technician is responsible for accurately troubleshooting, repairing, and diagnosing both routine maintenance and emergency services while making repair recommendations to customers. This position will work with other generator service technicians to ensure all scheduled work is...
-
Diesel Engine Technician
hace 1 mes
San Juan del Llanito, Guanajuato, México W.W. Williams Company A tiempo completo**Technician Apprentice Opportunity Summary:**A Technician Apprentice will improve their mechanical skills while acquiring new ones to competently perform cleaning, maintenance, visual inspections, and disassembly of parts and accessories. This position will work under the direct supervision of a qualified service technician to ensure that all scheduled work...
-
Standby Power Generator Specialist
hace 3 semanas
San Juan del Llanito, Guanajuato, México W.W. Williams Company A tiempo completoGenerator Service Technician Opportunity Summary:The Generator Service Technician is responsible for accurately troubleshooting, repairing, and diagnosing both routine maintenance and emergency services while making repair recommendations to customers. This position will work with other generator service technicians to ensure all scheduled work is performed...
-
MTU Marine Technician
hace 2 meses
Cabo San Lucas, México W.W. Williams Company A tiempo completoDiesel Technician/Marine Engines Opportunity Summary:We are seeking a motivated and skilled Diesel Marine Engine Technician, who is responsible for troubleshooting, repairing, and diagnosing both routine maintenance and emergency services on marine engines (yachts, personal and/or commercial vessels) while making repair recommendations to customers.Job...
-
MTU Marine Technician
hace 1 semana
Cabo San Lucas, México W.W. Williams Company A tiempo completoDiesel Technician/Marine Engines Opportunity Summary:We are seeking a motivated and skilled Diesel Marine Engine Technician, who is responsible for troubleshooting, repairing, and diagnosing both routine maintenance and emergency services on marine engines (yachts, personal and/or commercial vessels) while making repair recommendations to customers.Job...
-
HR Generalist
hace 3 meses
San José Iturbide, Gto., México The Timken Company A tiempo completoPersonal and Professional Growth HR Generalist - San Jose Iturbide, GUA, MX, 37980 **Your Career Begins at Timken** - If you're ready for a challenging career that provides you with the ability to advance personally and professionally, look to Timken. Our associates make the world more productive by improving the efficiency and reliability of the machinery...
-
Technician Apprentice
hace 2 meses
San Juan del Llanito, México W.W. Williams Company A tiempo completoTechnician Apprentice Opportunity Summary:A Technician Apprentice will improve their mechanical skills while acquiring new ones to competently perform cleaning, maintenance, visual inspections, and disassembly of parts and accessories. This position will work under the direct supervision of a qualified service technician to ensure that all scheduled work is...