Operations Representative

hace 6 meses


Ciudad de México C.H. Robinson A tiempo completo

**POSITION** SUMMARY**

The Operations Representative performs operational work which will includes one or more of the following: order creation, shipment activation, load building, appointment scheduling, track and trace, and routine event management, with a sharp focus on data integrity, quality, and efficiency. The Operations Representative may work as part of an operations team in a network office or within a designated operations center, and responsibilities may vary depending upon the type of location.

**DUTIES AND RESPONSIBILITIES**

The duties and responsibilities of this position consists of, but are not limited to, the following:
**Execution**:

- Executes one or a combination of the following tasks: order creation, shipment activation, load building, appointment scheduling, and/or track and trace, in accordance with office and company policies and procedures, with a focus on quality and efficiency. Validates and ensures the accuracy of load data in CHR systems.
- Utilizes SOPs in order to carry out assigned operational activities and meet prescribed service level agreements.
- Documents milestone events, gathers and communicates information for proper problem resolution, resolves routine exceptions utilizing knowledge gained through SOPs and experience and, when required, follows defined escalation procedures.
- Runs and distributes reports in alignment with defined processes.

**Customer Service**:

- Focuses on internal and/or external customer needs, recognizes service issues, implements customer-focused practices and/or escalates when appropriate.
- Follows through on customer requests to ensure satisfaction, where applicable invites feedback and seeks suggestions for improvement.
- Builds relationships at the appropriate level and works collaboratively both internally and externally to achieve positive outcomes.

**Efficiency**:

- Completes activities with accuracy and compliance to CHR and customer standards.
- Contributes to the department’s efficiency by identifying and/or implementing operational enhancements.
- Understands available tools and resources and how-to best leverage each to implement efficiencies.
- Other duties or responsibilities as assigned according to the team and/or country specific requirements

**QUALIFICATIONS**

Required:

- High School diploma or GED

Site Specific: Fluent in Spanish and English (written and verbal)

Preferred:

- Basic proficiency in Microsoft Office Suite of programs
- Site specific: Bachelor’s degree from an accredited college or university Previous customer service experience
- Demonstrated communication, prioritization, and time management skills
- Ability to multi-task and demonstrate attention to detail and accuracy
- Values a diverse and inclusive work environment

**Benefits**

We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.

**Why Do You Belong at C.H. Robinson?**:
Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 20 million shipments annually for 100,000 customers, and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping thereJoin us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.



  • México Centurion Solar Energy A tiempo completo

    _**Operations Representative**_ - If you´re looking for a new job, a change in your life and help our planet, this job is for you!!!!!_ - Do you have a way with words and do you like dealing with people from different places?_ - **We are looking for you!!!!!**_ You could be our next _**Operations Representative**_ The main purpose of the position is to...


  • Ciudad de México, Ciudad de México nVent A tiempo completo

    Job OverviewnVent is seeking a Customer Service Representative to join our global operations team. This role will be responsible for providing exceptional customer service and support to internal and external customers.


  • Ciudad de México, Ciudad de México C.H. Robinson A tiempo completo

    About the RoleWe are seeking a highly skilled Operations Representative Capacity Manager to join our team. As an Operations Representative Capacity Manager, you will be responsible for executing tasks such as order creation, shipment activation, load building, appointment scheduling, and track and trace.This role involves working closely with internal and...


  • Ciudad de México, Ciudad de México Polyfil A tiempo completo

    Alleima USA LLC seeks a highly motivated Sales Operations Representative to join our team in Tlalnepantla, Mexico. About the RoleThe Sales Operations Representative will be responsible for the day-to-day sales activities, responding to customer inquiries of varying complexity, developing offers, and entering and maintaining orders.This role handles RFQs for...


  • México C.H. Robinson A tiempo completo

    **POSITION** SUMMARY** The Operations Representative performs operational work which will includes one or more of the following: order creation, shipment activation, load building, appointment scheduling, track and trace, and routine event management, with a sharp focus on data integrity, quality, and efficiency. The Operations Representative may work as...


  • Ciudad de México MSD A tiempo completo

    **Job Description**: The Operations Sr. Specialist will collaborate with the Operations managers in the management of medical affairs events, management of scientific content for medcial interactions and expense control of the area. **Search Firm Representatives Please Read Carefully** **Employee Status**: Temporary (Fixed Term) **Relocation**: **VISA...


  • México C.H. Robinson A tiempo completo

    As an **Operations Representative **you will ensure operational excellence through supporting both internal and external customers and carriers. You will do this by tracking and tracing our shipments, making appointments, entering shipment data, communicating to help resolve issues and ensure on time departures/arrivals. You will also provide excellent...


  • Ciudad de México, Ciudad de México Bosch A tiempo completo

    Job Summary     Customer Service Representative needed to perform various tasks related to order management, customer support, and logistics coordination. The ideal candidate will have strong communication skills, experience in logistics areas, and knowledge of SAP and Microsoft Office.     Key Responsibilities     • Create order requests after...


  • México C.H. Robinson A tiempo completo

    As an **Operations Representative **you will ensure operational excellence through supporting both internal and external customers and carriers. You will do this by tracking and tracing our shipments, making appointments, entering shipment data, communicating to help resolve issues and ensure on time departures/arrivals. You will also provide excellent...


  • Ciudad de México Percepta International A tiempo completo

    Customer Operations Supervisor MX-DF-Mexico DF **Description**: At Percepta, we bring first-class service across each market we support. **What You’ll Be Doing** The Customer Operations Supervisor is responsible for the supervision of client Customer service teams and provides support for operational initiatives, which include: identifying process...


  • Ciudad de México, Ciudad de México American Airlines A tiempo completo

    Deliver Exceptional Customer ExperiencesWe are seeking a skilled Customer Service Representative to join our team at American Airlines. As an airport operations agent, you will play a vital role in ensuring the smooth operation of our flights and providing exceptional customer service to our passengers.About the Role:Provide assistance to passengers as...


  • Ciudad de México, Ciudad de México Torre A tiempo completo

    Job Opportunity: Sales RepresentativeWe are searching for a highly skilled Sales Representative to join our team at Torre. As a member of our sales team, you will be responsible for engaging with potential buyers, negotiating favorable terms for property sales, and coordinating seamless transactions from start to finish.Key Responsibilities:Proactive...


  • Ciudad de México, CDMX Nutanix A tiempo completo

    **Hungry, Humble, Honest, with Heart.** **The Opportunity** The team has historically been centered in our Bangalore, India office but with recent expansion to the responsibilities we are looking to develop a hub in Mexico to more effectively manage a 24x5 support channel. The team is focused on supporting our partners located across the globe and making...


  • 11000, Ciudad de México, CDMX CENTURION SOLAR ENERGY A tiempo completo

    **Job description** - **Project Management Representative**_ - How about gaining experience and making a living by helping the environment??!!!!!_ - What if your job makes a difference for the planet!!!!!!!_ - If you´re looking for a job, a change in your life and helping our planet, this job is for you!!!!!_ - Do you have a way with words and do you like...


  • 11000, Ciudad de México, CDMX CENTURION SOLAR ENERGY A tiempo completo

    _**Project Management Representative**_ - How about gaining experience and making a living by helping the environment??!!!!!_ - What if your job makes a difference for the planet!!!!!!!_ - If you´re looking for a job, a change in your life and helping our planet, this job is for you!!!!!_ - Do you have a way with words and do you like dealing with people...


  • Ciudad de México, Ciudad de México Zebra A tiempo completo

    Join Zebra Nation as an HR Service RepresentativeAt Zebra, we're redefining the work of tomorrow for organizations and their employees. As an HR Service Representative, you'll play a vital role in delivering exceptional support to our team members.About the RoleThe HR Service Representative II is responsible for providing expert guidance to employees on...


  • Ciudad de México, Ciudad de México Divelement Web Services A tiempo completo

    Job SummaryWe're seeking a highly motivated Business Growth Representative to join our team at Divelement Web Services, a dynamic IT consulting and engineering services firm. As a Business Growth Representative, you will be responsible for identifying and engaging with prospective clients, generating client interest, and contributing to the company's overall...


  • Ciudad de México Baker International LC DBA Heartland Recycling Services A tiempo completo

    Senior Sales Representatives play a crucial role in the waste industry as intermediaries between customers and haulers. They create value by understanding their customer's pain points, challenges, and goals. Senior Sales Representatives have a deep understanding of the service they are selling, which enables them to provide comprehensive information to...


  • Ciudad de México, Ciudad de México Avantor A tiempo completo

    About AvantorAvantor is a global leader in the development and manufacture of high-purity materials and solutions for the life sciences and advanced technologies industries. Our products and services enable customers to improve their manufacturing processes, advance research and discovery, and expand their product offerings.About the RoleWe are seeking a...

  • HR Operations Manager

    hace 6 días


    Ciudad de México, Ciudad de México FlixBus A tiempo completo

    We are seeking an experienced HR Operations Manager to lead our Mexico City team. This role will oversee all aspects of human resources operations, ensuring compliance with local regulations and driving business success.About the RoleAs HR Operations Manager, you will be responsible for:Managing HR Processes: Coordinate payroll processing, employee records,...