Senior Cloud Systems Administrator

hace 4 días


Guadalajara, México Oracle A tiempo completo

Senior Cloud Systems Administrator-22000DXZ

**Applicants are required to read, write, and speak the following languages***: English, Spanish

**Preferred Qualifications**

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. Minimum 8+ years experience in providing Systems administration for customers. Good understanding of complete IT infrastructure and its supporting components.
- Experience administering Linux/UNIX [Redhat, Oracle Linux, SUSE & Solaris] based operating systems.
- Good knowledge of Cloud Compute [OCI], Networking, and Storage concepts.
- Good Understanding of Storage concepts RAID/SAN/NAS/ISCSI.
- Good Understanding of Network Security, Firewall, Routing, Switching, VLAN, and SDWAN.
- Experience with Switches (Cisco Nexus, Juniper, HP ProCurve)
- Good Experience with Cloud & Network Virtualization
- Experience with VPN technologies, SSL/IPSEC
- Working experience on Oracle-engineered systems like Exadata, PCA, Solaris SuperCluster, and Oracle VM.
- Expert in Performance monitoring & Tuning and advanced level analytical and problem-solving abilities.
- Perform operational tasks to resolve all incidents/requests on time and within the agreed SLA.
- Should be comfortable with extended support hours. Excellent verbal and written communication skills.

**Detailed Description and Job Requirements**

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.

**Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.**

**Job**: Support

**Travel**: Yes, 25 % of the Time

**Location**: MX-MX,Mexico-Guadalajara/Zapopan

**Job Type**: Regular Employee Hire

**Organization**: Oracle



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