Technical Analyst 2-support
hace 2 semanas
As a member of the Support organization, your focus is to cover a position in operations, as technical analyst, support at Oracle Customer Connected Service Delivery (CCSD) organization and services.
This posting is to cover a position in operations, as technical analyst - support at Oracle Customer Connected Service Delivery (CCSD):
- It's mandatory to speak both a fluent Spanish and English, but other languages will be assessed as well, due to potential business needs can arise.
- Experience in customer support by phone will be highly appreciated.
- This job requires be ready to work on shifts 365x7x24 as needed.
- The job requires a commitment to work physically at Oracle office in Guadalajara (Mexico) into a labor framework that can include both working following a hybrid remote way (some days at the office) or full dedicated at the office (according changing business needs) to cover those shifts.
- It will be necessary to have a knowledge enough (the most the better) about the following aspects: - ITIL concepts in terms of incident management and change management.
- Knowledge of concepts around events handling. Alerts are received in monitoring consoles (monitoring).
- Have agility enough at operational level, to work with several technologies: - OS (Unix/Linux): How to check/perform actions on processes, memory, cpu, scripts execution, health-checks, start/stop components, among others.
- Oracle DB: Operational knowledge (gather diagnostic data, start/stop, checks)
- FMW/APPs: Weblogic and Oracle enterprise manager mainly but also other Oracle apps knowledge is appreciated.
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