(Cen) Cemex Go Analyst
hace 3 semanas
Support the GEMEX Go Online Store evolution & adoption globally from Global Commercial Development based on current goals and priorities, to allow provide a superior customer experience to our customer in all regions and reduce our cost to serve.
**Main Responsibilities**:
- Coordination within internal & external stakeholders
- Fully understanding of current operating model & design of new digitalization opportunities
- Documentation of new evolution requirements for CEMEX Go
- Opportunity analysis for new business opportunities and features
**Position Challenges**:
- Rapid Adaptability
- Be able to understand how the business can provide a superior customer experience through CEMEX Go
- Understand current processes & implement new models
**Qualifications**:
- Language Proficiency: Spanish and English (Advanced - C1 or equivalent)
- Required: Academic Background: Industrial Design, Engineering (General), Business Administration or related.
- Years of Experience: 0 - 2 years in product management positions, business process, change management or sales management.
- Capable of working under constant change conditions and understand the interaction between internal process & business outcomes, focusing on customer experience.
- Soft Skills: Self learning, Resilience, Data driven, Public Speaking, Stakeholders Management, Time Management, Presentation skills, Excel, Customer centric
- Desire: Technical Skills: Agile Methodology, Design Thinking Methodology, UX/UI, Power BI, Google Analytics
**Internal/External Relations**:
INTERNAL:
- Operations (Commercial, Logistics, BSO) across all regions
- Regional & Local Customer Experience Office
- Process & IT
- Software Development Team
- Customer Research Team
- Global Data analytics
EXTERNAL:
- CEMEX Customers
- External Providers (Neoris)
**CEMEX Diversity and Inclusion Statement**:
At CEMEX, we recognize the diversity of the world in which we live and in which we do business. We respect diversity, we address the inclusion and non-discrimination of any talented person, regardless of gender, physical ability, age, sexual orientation, culture, ethnicity, religion, political affiliation, marital status, pregnancy / maternity / paternity and nationality. We promote a culture of equity for the construction of a sustainable business and the well-being and development of CEMEX employees.
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