Empleos actuales relacionados con Team Lead, Service Delivery - Ciudad de México CDMX - TTEC

  • Team Lead, Service Delivery

    hace 4 semanas

    Ciudad de México TTEC A tiempo completo

    Team Lead, Service Delivery - Bilingual **Team Lead, Service Delivery - Bilingual** Bringing smiles is what we do at TTECfor you and the customer. As a Service Delivery Team Lead in Mexico City, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company...

  • IT Service Delivery Lead

    hace 3 días

    Ciudad de México, Ciudad de México Engage ESM, an Eviden Business A tiempo completo

    Engage ESM, an Eviden Business, is seeking a talented IT Service Delivery Lead to join our team. In this role, you will be responsible for leading the technical delivery of chosen solutions and working closely with customers to ensure that their needs are met. You will also be expected to propose innovative solutions to complex business problems and provide...

  • Director Service Delivery

    hace 4 semanas

    Ciudad de México, CDMX Amex A tiempo completo

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...

  • Service Delivery Lead

    hace 4 semanas

    Ciudad de México SoftwareONE A tiempo completo

    Job Function: Cloud & Software Services Why SoftwareONE?: For over 30 years SoftwareONE has been the foundation for organizations around the world for their technology solutions. With changes in the market from on-premises to cloud we have always been one step ahead. Underpinning our transitions and evolutions are our seven core values which we expect from...

  • Customer Service Team Lead

    hace 3 días

    Ciudad de México, Ciudad de México Tbwa ChiatDay Inc A tiempo completo

    We are seeking a Customer Service Team Lead to join our team. This role offers the opportunity to energize and motivate contact center representatives, as well as leverage exceptional leadership skills to build and develop high-performing teams for success.As a key member of the customer support leadership team, you will be responsible for supporting the...

  • Service Delivery Executive

    hace 4 semanas

    Ciudad de México NTT DATA A tiempo completo

    **Req ID**: 240758 We are currently seeking a Service Delivery Executive to join our team in Mexico City, México (MX-MEX), Mexico (MX). Service Delivery Executive We are looking for a dedicated service delivery manager to be responsible for maintaining strong customer relationships and improving our services to maintain customer satisfaction. The main...

  • Service Delivery Manager

    hace 3 semanas

    Ciudad de México, CDMX NSC Global A tiempo completo

    Overview: NSC Global is currently looking for a **Service Delivery Manager** to join our growing company. **POSITION**: Service Delivery Manager **JOB TYPE**: US Hours ONLY (8am to 5.30pm EST) **START DATE**: IMMEDIATELY **Responsibilities**: This role is responsible for delivery excellence of all support towers, customer relationship management, client...

  • PMO Service Delivery Management

    hace 4 semanas

    Ciudad de México Ericsson A tiempo completo

    **About this opportunity**: As a Service Delivery Manager, you accelerate service delivery, efficiency, and performance within and between operations to build an environment that supports global efficiency and profitable growth. In this role, you will drive the delivery effort to make their work more efficient through adequate delivery tools, processes,...

  • Service Delivery Manager

    hace 4 semanas

    Ciudad de México Cognizant A tiempo completo

    At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and...

  • Lead of Application Services

    hace 4 semanas

    Ciudad de México, CDMX DEINTEC A tiempo completo

    ¿Buscas ser parte de una empresa innovadora, inclusiva y colaborativa, que valora tanto tu desarrollo profesional como el equilibrio entre tu vida personal y laboral; y que cuenta con diversidad de clientes líderes en varios sectores? Si es así, ¡descubre la vacante que Deintec tiene para ti e impulsa tu carrera en IT! Posición**:IT Application...

  • Service Delivery Expert

    hace 3 días

    Ciudad de México, Ciudad de México BSI Companies A tiempo completo

    As a Service Delivery Expert, you will play a pivotal role in overseeing the delivery of high-quality assurance assessment services within the automotive sector across the Americas. This exciting opportunity involves managing a diverse team of assessors, leading business development initiatives, and ensuring the delivery of exceptional services that align...

  • PMO Team Lead

    hace 4 semanas

    11550, Polanco IV Sección, CDMX, México SoftwareOne A tiempo completo

    Job Function: Software & Cloud Services The role: Join our Services team! We look forward to learning more about you and exploring how, working together, we can build an outstanding team. **PMO Team Lead** Full Time | Location: México The Project Management Office Team Leader (PMO Team Leader) role is a service leadership position and reports to the PMO...

  • Service Delivery Coordinator

    hace 3 días

    Ciudad de México, Ciudad de México Schneider Electric Gruppe A tiempo completo

    Job Summary:We are seeking a highly motivated and experienced Service Delivery Coordinator to join our team. As a Service Delivery Coordinator, you will be responsible for managing day-to-day operations and ensuring seamless delivery of services to our customers. Key Responsibilities:Follow up closely on delivery scheduleDaily follow up to KPIsRequirements...

  • Service Delivery Manager

    hace 3 semanas

    Ciudad de México DiDi Global A tiempo completo

    Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...

  • F&B Service Team Lead

    hace 3 días

    Ciudad de México, Ciudad de México Central Group A tiempo completo

    Job OverviewCentral Group is seeking a highly skilled F&B Service Team Leader to manage the operations of our food and beverage service for restaurants and banquets.Key ResponsibilitiesDevelop and implement policy and direction for F&B service operations, providing advice and recommendations on food and beverage management.Maintain high-quality kitchen...

  • Crisis Response Team Lead

    hace 3 días

    Ciudad de México, Ciudad de México Intellect A tiempo completo

    Job Description:OverviewWe are seeking a highly skilled and experienced Crisis Helpline Supervisor to lead our team of mental health professionals in delivering critical support services worldwide.This is an exciting opportunity for a seasoned leader to drive the efficiency and impact of our global helpline operations, oversee responders, ensure top-quality...

  • Customer Service Team Lead

    hace 3 días

    Santiago de Querétaro, Querétaro de Arteaga, México SHV Group A tiempo completo

    Job DescriptionWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at SHV Group. In this role, you will be responsible for providing exceptional customer service and support to our clients.Responsibilities:Sales Support: Assist customers with sales-related inquiries, provide product information, and facilitate...

  • Finance Gbs

    hace 2 semanas

    Ciudad de México, CDMX bp A tiempo completo

    Job summary **Entity**: Finance **Job Family Group**: Business Support Group We aim to be a very different kind of energy company by 2030 as we scale up investment in low-carbon, focus our oil and gas production and make headway on reducing emissions. Our new strategy kickstarts a decade of delivery towards our #bpNetZero ambition. BP manufactures and...

  • Customer Service Team Lead

    hace 3 días

    Ciudad de México, Ciudad de México Avantor A tiempo completo

    Job OverviewAs a seasoned professional, you will oversee the day-to-day operations of our customer service team, ensuring seamless communication and issue resolution. Your exceptional leadership skills and passion for delivering outstanding customer experiences will drive team success.Main Responsibilities:Lead a team of customer service representatives to...

  • Manager, Service Delivery

    hace 4 semanas

    Ciudad de México, CDMX TTEC A tiempo completo

    Manager, Service Delivery **Manager, Service Delivery** Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Service Delivery Manager working on-site in Mexico City, you’ll bring humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing...

Team Lead, Service Delivery

hace 4 semanas

Ciudad de México CDMX TTEC A tiempo completo

Team Lead, Service Delivery - Bilingual
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Bilingual Team Lead working remotely in Mexico City, you’ll be a part of bringing humanity to business. #experienceTTEC

**What You’ll Do**

Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet both TTEC and client metric performance goals. You'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first-line manager for your team.

You’ll report to the Manager, Service Delivery. We’re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.

**During a Typical Day, You’ll**
- Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects
- Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.
- Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed
- Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy

**What You Bring to the Role**
- Associate degree, technical school, or equivalent work experience
- Promote a performance-driven culture and always work towards reaching for amazing, mentor and inspire others
- Utilize time management skills and manage priority tasks
- Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
- Customer-focused mindset
- Comfortable with computer systems

**What You Can Expect**
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits

About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

**Primary Location**: : MX-DF-Mexico DF