Project Manager Senior

hace 2 semanas

Guadalajara, México Toshiba Global Commerce Solutions, Inc. A tiempo completo

Are you an exceptionally experienced Project Manager with deep experience in SW Development and delivery processes? Do you have a passion for extreme Customer delivery Support, Continuous improvements, and agility?

Join us leading an outstanding team of SW developers and testers that interacts with WW customers to deliver SW retail solutions and features, resolve bugs, and address customer requests under the agile umbrella. The position will be based in our Guadalajara, Jal. México development center facility.

**AREAS OF EXPERTISE & SPECIAL SKILLS**

We are seeking a dynamic and experienced Services Project Manager to join our team. As a key player in our organization, you will be responsible for driving successful project outcomes, collaborating with cross-functional teams, and ensuring customer satisfaction. Here are the essential skills and qualifications we are looking for:
Education and Experience:

- Bachelor’s degree with 10+ years of relevant experience, or an equivalent combination.
- 8+ years of hands-on Project Management experience in the field of Software Development.
- Proven track record in an Agile development environment.

Customer-Centric Approach:

- Proficient in creating compelling customer proposals and delivering impactful customer presentations.
- Ability to work seamlessly with diverse teams across different locations, emphasizing cooperation and influence.

Technical Proficiency:

- MS Office Tools expertise, including MS Project for effective project planning and tracking.
- Results-oriented mindset with a focus on project success, revenue growth, and cost management (P&L responsibilities).

Effective Communication:

- Strong written and oral communication skills, enabling effective collaboration with all levels of management and team members.
- A sense of urgency in driving issues to closure, always aiming for successful outcomes.
- Consistently meets deadlines and delivers high-quality work.

Adaptability and Prioritization:

- Multitasking proficiency to handle multiple assignments concurrently.
- Skillful at prioritizing tasks to achieve project goals efficiently.

Relationship Building:

- Demonstrated ability to build strong relationships with stakeholders, clients, and team members.

Functional Requirements:

- Experience in gathering and documenting functional requirements, ensuring alignment with project objectives.

Customer-Facing Skills:

- Previous customer-facing experience, understanding the importance of client satisfaction.
- Strong interpersonal skills are critical for this customer-facing role.

Certifications:

- PMP or SAFe® CSM® certification, or a demonstrated plan to achieve these credentials.

Tools Familiarity:

- Prior experience working with JIRA, SmartSheet, or Github is a valuable asset.

Nice to have
- Experience in the retail industry.

**What you will be doing**:

- Leads a delivery team for a large, complex project or multiple smaller such projects, requiring a broad scope of domain and discipline knowledge, with significant customer interaction. Develops and manages project plan and resources. Manages task assignments and conducts team meetings. Communicates project status internally and with customer and conducts status meetings. Produces project documentation. Monitors and controls project and manage day-to-day activities. Identify issues and tracks to resolution. Manages Change Control. Manages cost/schedule/resource variances.
- Identifies opportunities to leverage existing assets (domain functionality, tooling, documentation) in new projects.
- Interfaces with internal and external teams to ensure alignment of deliverables. Ensures client expectations are met/exceeded.
- Collaborates with Partners on sales pursuits, including customer-facing presentations and demos, projects & resource planning, and estimates/budgeting.
- Provides content for and/or reviews contracts (SOW's, PCR's).
- Hosts internal knowledge-sharing sessions. Builds educational content for internal and external consumption. Identifies and documents new intellectual property (IP).
- Perform other related duties as assigned.

**We offer**:

- Pleasant work environment (game room, nap area, amenities and more).
- Flexible dress code.
- Hired directly by Toshiba and 100% under payroll.
- Benefits of the law (IMSS, INFONAVIT, vacation bonus).
- 30 days of Christmas Bonus.
- Major medical expenses insurance with dental and visual coverage (for the employee and direct family members).
- Minor medical expenses insurance.
- Life insurance.
- Saving fund.
- Grocery coupons.
- Pension plan.
- 12 days of vacation plus 6 floating days.

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