Operations Professional Guadalajara

hace 7 meses

Guadalajara, México Tiffany & Co. A tiempo completo

**OPERATIONS PROFESSIONAL**
**PROPÓSITO DEL ROL**:
Trabaja en conjunto con el Gerente, Subgerente, Profesionales de venta, personal en corporativo y Customer Service para impulsar ventas y rentabilidad de la tienda cuidando en todo momento el servicio y atención al cliente, vigilando el cumplimiento de los estandares y politicas de la compañía.

Reporta de manera directa al Gerente de tienda y al Gerente de operaciones en corporativo.

Las funciones abajo descritas son enunciativas mas no limitativas, esta posición podrá realizar actividades adicionales de conformidad a las necesidades del negocio.

**Como Operations Professional**:
**Ventas**:

- Realizar funciones de operaciones para respaldar a la tienda y alcanzar o superar de manera constante los objetivos comerciales mensuales, trimestrales y anuales.
- Manejar de manera óptima la correspondencia telefónica y por correo electrónico interna y externa, y colaborar con los Asesores de Clientes y la gerencia para generar oportunidades de venta.

**Servicio**:

- Mejorar la experiência en la tienda al ofrecer momentos memorables de manera constante.
- Demostrar pasión como embajador de la marca Tiffany al brindar el toque distintivo de Tiffany en cada interacción con el cliente.
- Aplicar los comportamientos de experiência del cliente identificados en el programa TEI (Encuesta de Voz del Cliente).
- Implementar prácticas estándar optimizando la hospitalidad y las comodidades de la tienda para crear experiências excepcionales, y actuar según el desempeño de TEI y los comentarios de los clientes.
- Aplicar un profundo conocimiento del producto, servicio e instrucciones de cuidado y manipulación para aumentar la satisfacción del cliente en cada interacción.

**Excelencia Operativa**:

- Controlar y revisar los procesos administrativos de la tienda, asegurando que se cumplan.
- Supervisar y reconciliar el inventario de mercancía utilizando informes y sistemas para evaluar la precisión del inventario, informar discrepancias a la gerencia o a los socios corporativos.
- Apoyar los objetivos de eficiencia operativa de la empresa asegurando que todas las actividades mejoren la eficiencia y proporcionando retroalimentación sobre cambios de procesos a través de los canales apropiados.
- Desafiar los estándares para buscar una mejora continua.
- Supervisión del estatus de mantenimiento de la tienda.
- Seguimiento de transferencias / stock ceros y dar seguimiento a pedidos especiales para clientes (OU´s).
- Supervisar los níveles de precisión de los inventarios asegurando la disponibilidad de piezas y reduciendo perdidas de conformidad al programa establecido por corporativo.
- Recepción, revisión, ingreso, bajas de mercancía.
- Coordinación de los inventarios (cíclicos y anuales de la tienda) en tiempo y forma de conformidad al programa establecido por corporativo.

**Experiência**:
**Requerida**:

- Fuertes habilidades analíticas
- Dominio de Microsoft Word y Excel.
- Flexibilidad de horario según sea necesario por la operación de tienda, incluyendo noches, fines de semana y días festivos.
- Habilidad para establecer conexión con nuestros clientes.
- Organizado y orientado a los detalles.
- Flexibilidad para realizar diferentes tareas según las necesidades diarias del negocio.

**Deseada**:

- Título universitario.
- Título en Gemología.

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