Lead Dispatcher 2
hace 4 semanas
TForce Worldwide is now hiring an English-speaking Lead Dispatcher that will be responsible for managing the movement of all freight within the organization. Pay can range from $6500 to $7500 per week if bonuses are met. This position will be a strong leader who will oversee the daily operations of our dispatch team.
**We offer**
- Mostly - Monday through Friday work hours - 7 am to 5 pm
- Paid U.S. holidays OFF
- No delay payment
**Requirements**:
- College degree in business or logistics
- Fluent in English. Can speak, read and write in English (90%).
- Trainableand carreer minded attitude
- Hard worker
- Reliable transportation to work
- On the job training provided
- 5 plus years experience in logistics
- Need to have management or lead experience
- Strong analytical skills, detail-oriented and ability to multitask
- Solid understanding of reporting and how to translate data into meaningful information, can identify trends to guide a team, etc
- Ability to work in a dynamic, fast paced, and changing environment
- Negiotate on the phone
- Stand, walk, sit at a desk, work on a computer, climb, kneel, crouch, or crawl
**Purpose of Job**
Ensures the dispatchers are answering calls, responding Active & General Messenger, Routescanning, Responding to Op Channel requests
- Conducts side-by-side observations and quality assurance (i.e.call monitoring) reviews for dispatchers
- Oversee and Supervise the Dispatcher Team’s processes
- Taking calls that the team leads are unable to handle
- Ensure coverage for dispatchers team is in order
- Ensure dispatchers’ processes are clear and concise
- Monitor and respond to issues that arise
- Ensure dispatchers are aware of their performance
- Identifies opportunities to update or improve dispatcher procedures
- Works with leads to create, update, and maintain protocols for all dispatch related processes
- Book and build out Bill of Landings.
- Collect and manage of invoicing from carriers and customers.
- Ensure data integrity from the start of the load to the billing cycle is closed.
- Perform other related duties as assigned by supervisory personnel.
- Quote and secure additional business
- Work closely with management team to fill in the gaps of employement needs.
**Job Types**:
Contract duration: 6 months, can lead to full time employment
Work Remotely
- No
**Job Type**: Contract
Contract length: 6 months
**Salary**: $6,500.00 - $7,000.00 per week
COVID-19 considerations:
Offers work spaces at that are COVID compliant in addition to protective equipment.
Ability to commute/relocate:
- Rosarito, B.C.: Reliably commute or willing to relocate with an employer-provided relocation package (required)
**Experience**:
- Customer Service : 2 years (preferred)
Work Location: One location
Application Deadline: 30/07/2021
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