District Trainer

**Company Description**
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems

**Job Description** Scope of Position**

The Branch Trainer works directly with the Training and Personnel Development Manager in leading and managing comprehensive organizational employee training and development initiatives and projects to enhance the knowledge, skills, and performance of the Corridor’s personnel. Supports local training needs, analysis, delivery, implementation, evaluation and follow-up. Leads and manage collective efforts with the management team, resulting in the management and development of our employees’ needs, leading to a high-quality workforce and employee satisfaction. Champions and fosters a continuous learning environment for employees and is an integral part of working with employees on their training and development goals, to achieve both their career goals and the corridor’s performance objectives.

**Key Deliverables**
- Proactively monitor the following key metrics to achieve the expected results:

- Employee Satisfaction
- Monitors completion of Employee reviews, 1:1s and require trainings.
- Job Descriptions: 100% updated for Supervisors, Leads and Agent level

positions.
- Delivers minimum 2 ILT (Instructor Led Training) per quarter for the Corridor.

**Key Responsibilities**:

- Exemplify and Teach Our Culture, Mission and Goals.
- Follow the 10 Critical Success Factor and the ‘What’s expected of a Supervisor’ guidelines.
- Completes required trainings and 52 per year (4.33 per month) hours timely.
- Own your self-development. Prepare, follow-up and execute on your personal development goals.
- Build healthy cross-functional relationship and work environment, promote team spirit and cohesiveness in the department and branch /corridor staff.
- Ensure understanding and compliance of company controls, policies, processes and procedures.
- Ensure strong knowledge and proper use of all Expeditor systems and tools, especially PDC, Smart Recruiter and Employee Development tools.
- Participate and contribute to the development of the strategic plan for Employee Training and development to create carrier path for employees at all levels.
- Execute department TBP priorities and projects goals.
- Efficient management of the Training & Personnel Development assigned priorities and projects and action plan to increase employee development and employee satisfaction.
- Monitors Employee Development Performance management reports:

- Employee Performance Evaluations
- 1:1s
- Required Trainings
- 52 hourstrainings
- Smart Recruiter process
- Recognitions
- Proactive and efficient communication flow with department Managers and corridor staff accordingly.
- Participate in weekly department meetings and provide projects updates.
- Evaluate training needs of the branch / corridor, develop and implement training programs.
- Training & Development Programs for Agents, Leads and / or Supervisors as per annual plan.
- Effectively manage existing and new training development programs. Conduct effective check-in meetings, resulting in participants engagement in the participation and taking full advantage of the program and the learning.
- Effectively plan and conduct new hire orientation sessions and coordinate with branch staff to ensure

100% completion.
- Deliver Instructor training led courses for all employees based at the Branch/Corridor.
- Support departments to plan training in order to meet training requirements (in compliance with the

Operational Process Standards and company policy).
- Assist management team in determining and following-up on employees personal development plans.
- In liaison with managers provide skills gap analysis within teams and develop individual training plans for employees to address the training needs.
- Effectively lead, coordinate and implement global, regional and external trainings.
- Work with product managers to deliver classroom trainings, on-the-job trainings, branch meetings, conferences, and workshops.
- Deliver training sessions to train new Managers and Supervisors on Training and Personnel development resources such as: Development and recognition programs, and systems and tools such as PDC, Smart Recruiters, formats etc.
- Publish and maintain updated training programs information in SharePoint.
- Publish and communicate the training schedule for the branch/corridor in the PDC at least four weeks as soon as possible depending on the training.
- Advise employees on the training programs available.
- Support the Level 1 trainer certification for supervisors and managers at th