Policy Enforcement Team Lead, Live

hace 7 meses

City, México TikTok A tiempo completo

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

About the Team
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

As a Policy Enforcement Team Lead, you are responsible for leading a group of Policy Enforcement Specialists to deliver timely, accurate, and scaled Policy guidance to support the Moderation & QA teams responsible for the enforcement of our content policies. Your team is a critical link in our enforcement processes, working closely with cross-functional teams (Policy, Global Training, Moderation, etc) to ensure our policies are enforced in a high quality and consistent manner. They provide day-to-day support in ensuring an aligned understanding of our policies across teams, and identify and channel feedback on opportunities for improvement.

Policy Enforcement Team Leads ensure the team is trained and equipped for this critical task, and that it is able to deliver reliable support in a sustained manner.

This role may include limited exposure to harmful or distressing content, which includes but is not limited to: bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; or murder.

**Responsibilities**:

- Manage a team of Policy Enforcement Specialists to provide effective policy guidance, manage the market-level rollout of policy changes, maintain up-to-date policy documentation, and ensure all tasks are completed to a high degree of quality and on time;
- Plan and communicate daily/weekly workload to your team of Policy Enforcement Specialists and delegate duties to relevant people;
- Train and develop team members, and monitor performance and progress;
- Support the Head of Policy Enforcement on delivering process improvements, including through projects which develop or enhance the effectiveness with which policies are implemented globally;
- Manage and oversee projects & initiatives to improve policy implementation and enforcement at the market level.
- Support senior leadership by providing insights, analysis, and team feedback in a timely manner;
- Partner with XFN Teams internally to ensure Policy team support for quality and appeal processes at scale;
- Work closely with cross-team leaders and management to provide Policy support for quality improvement efforts.

**Qualifications**:
Minimum Qualifications
- Experience in managing teams with diverse skills / Team Lead / Coaching / Mentoring / Training;
- Strong people management and development skills, leadership skills;
- Natural communicator with great interpersonal skill and full working proficiency in English (verbal & written communication);
- Proven experience of working with cross-functional partners, across different countries/time zones. Including some flexibility with non-standard working hours.

Preferred Qualifications
- TnS experience as Market Specialist, QA or Moderation Team Leader;
- Data analysis and data visualization tools skills, MS Excel and SQL;
- Project Management experience.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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