Phone Agent

**Job Title**: Phone Operator for Immigration Law Firm

Are you passionate about assisting individuals? Do you possess exceptional communication skills and a knack for providing compassionate support over the phone? If so, we have an exciting opportunity for you to join our team as a Phone Operator at our team.

**Responsibilities**:

- **Client Support**: Serve as the first point of contact for individuals seeking assistance with immigration inquiries. Provide empathetic and informative responses to client questions and concerns over the phone.
- **Call Management**: Handle a high volume of incoming calls promptly and professionally. Prioritize urgent matters and direct calls to the appropriate legal representatives when necessary.
- **Appointment Scheduling**: Efficiently schedule consultations and appointments for clients with our team of immigration attorneys. Maintain accurate records of appointments and update client information as needed.
- **Information Dissemination**: Disseminate relevant information regarding immigration procedures, document requirements, and case statuses to clients in a clear and understandable manner.
- **Documentation Assistance**: Assist clients in completing and submitting necessary immigration forms and documents over the phone. Provide guidance on required documentation and procedures.
- **Administrative Support**: Collaborate with our administrative team to ensure smooth operations within the firm. Assist with general administrative tasks as needed.

**Requirements**:

- **Exceptional Communication Skills**: Strong verbal communication skills are essential for effectively interacting with clients over the phone.
- **Organizational Skills**: Ability to manage multiple tasks simultaneously and maintain accurate records of client interactions and appointments.
- **Bilingualism**: Proficiency in English

**Benefits**:

- Competitive Salary
- Comprehensive Health Benefits Package
- Professional Development Opportunities
- Supportive Work Environment

Tipo de puesto: Tiempo completo

Sueldo: $11,500.00 - $16,000.00 al mes

Horario:

- Diurno
- Turno de 8 horas

Prestaciones:

- Aumentos salariales
- Horarios flexibles
- Opción a contrato indefinido
- Programa de referidos
- Trabajo desde casa

Tipos de compensaciones:

- Bono de productividad

Escolaridad:

- Secundaria terminada (Deseable)

Experiência:

- Atención al cliente: 1 año (Obligatorio)

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: remoto híbrido en CP 84033, CP, Nogales

Fecha de inicio prevista: 02/07/2024