Ops Sup Supervisor

hace 3 semanas

Ciudad de México Citi A tiempo completo

The Ops Sup Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

**Responsibilities**:

- Lead and mentor a small Operation Support team (typically up to 10) through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operations
- Conduct training, monitor quality and quantity of team work and provide feedback on performance, including making recommendations on pay increases, promotions, terminations, etc.
- Analyze operations information and make evaluative judgements to solve problems
- Responsible for identifying and resolving routine problems and operational issues with broader departmental impact within established procedures
- Identify hiring needs to ensure adequate staffing
- Serve as a backup for manager, as needed

**Qualifications**:

- 0-2 years of relevant experience
- Direct line management experience in a call center or production environment preferred
- Working knowledge of financial industry preferred
- Proactive leadership and motivational skills
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills

**Education**:

- Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- Experiência laboral en institución financiera, mínimo 3 años consecutivos.
- Conocimiento de Paquetería Office (Access, Excel, Explorer, Outlook, Power Point y Word):

- Consulta, tablas dinámicas y macros.
- Creación de reportes, estadísticas, tablas dinámicas, gráficas, cruces, promedios, etc.
- Creación y administración de bitácoras.
- Creación y edición de documentos.
- Elaboración de presentaciones.
- Manejo de Lenguaje SQL, conocimiento en gestores de base de datos (MySQL, SQL Server).
- Manejo de Visual Basic para aplicación, así como VB.NET.
- Conocimiento de Sistemas de Citibanamex.
- Observación y mantenimiento de controles, prevención de riesgos en procesos, presentación de evidencias idóneas.
- Participación en el desarrollo de proyectos (requerimiento funcional, pruebas, validaciones y liberaciones).
- Experiência en análisis de estrategias, aplicación y cumplimiento de regulaciones administrativas y judiciales, resultados bajo plazos fatales.
- Experiência en canales de contacto con clientes (carta, correo electrónico y SMS).

Inglés **deseable.**
- **Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

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