Application Service Delivery Manager
hace 2 meses
Why GMF?:
GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences and national requirements in local markets. Latin American country operations include Brazil, Chile, Colombia, Mexico, and Peru.
About the role:
***
What you need:
- 5 years’ experience in Application Service Delivery ideally managing financial & compliance tools
- Familiarity with AIOps and self-healing resiliency practices
- Experience in CI and CD, DevOps automation and test automation with a drive for continual learning
- Experience with automation toolsets and a mandate to automate everywhere for repeatability, scale, and efficiency
- Experienced with outsourced and insourced delivery model
- Experience in SRE or similar roles, with a strong emphasis on root cause analysis, observability, and problem management
- ITIL Service Management qualification preferred.
- Multi-platform Cloud knowledge and expertise preferred
- Strong communication and influencing skills
- Solid understanding of technology such as Unix, Windows, Oracle Financials
- Specialization in management information systems and/or Computer Science would be highly desirable
What you will be doing:
**Service Delivery Manager**
- Work with relevant Release Manager(s) to ensure defect & bug fixes, non-functional system changes, patches and upgrades are prioritized and planned into block releases and deployed in an efficient and timely manner.
- Review all Changes and Releases ready for approval into Pre-production and then to Production
- Take part in the team callout rotation to manage Major Incidents outside of the business day as required
- Lead the Service Delivery teams (external and internal) to ensure operational SLA compliance
- Work with executive leadership to ensure success of various initiatives including but not limited to: new markets, new products and M&A
- Adhere to the Problem Management Process by ensuring agreed RCA’s are delivered by the Service Delivery teams and subsequent PAIs are managed through to completion.
- Backup and recovery valid and up to date
- Raise security exceptions for any non
- compliance
- Ensure scheduled health checks are carried out such as:
- Service validation
- Batch process complete
- Work with Architecture to manage currency of all elements including Software support and levels, certificate and licenses
- Ensure resultant actions are completed in the timescales given.
- Partner with Global teams for Transformation and BAU projects
- Corporate systems integration and transformation
- Service management integration and Transformation
- Audit/Compliance integration and transformation
**Site Reliability Engineer**
- Accountable for implementing a comprehensive SRE strategy to ensure that the systems are highly available and reliable, with mínimal downtime or disruption to business operations.
- Responsible to identify and mitigate potential risks that could negatively impact system reliability and availability. This includes identifying potential failure points and developing contingency plans to minimize downtime.
- Works closely with product development teams to ensure that SRE practices are integrated into product architecture and operations
- Keep IO systems secure and available.
What we offer:
At GM Financial we want you to be the most authentic version of yourself. We take care of your work-life balance by programming wellness and integration activities, where you will strengthen your relationships with peers and contribute towards the development and wellbeing of your community, while providing you with a competitive salary and benefits. Some of our global benefits include Extended Maternity & Paternity Leaves, Personal Days & Community Investment hours.
Mexico: Additional benefits include Medical Plans, Profit Sharing, Life Insurance, Savings Fund & Pension Plan and others.
LI-MON
Disclaimer: Mexico - GM Financial is an Equal Opportunity Employer and is committed to diversity and inclusion at every level of our organization. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, gender expression, veteran status, disability, or any other that undermines human dignity and aims to nullify or impair people´s rights and freedoms. Overview:
**Why GM Financial?**
GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences an
-
Service Delivery Manager
hace 2 semanas
Monterrey, Nuevo León, México Wpp A tiempo completoService Delivery ManagerAt WPP, we're looking for a skilled Service Delivery Manager to lead our IT service operations. As a key member of our team, you'll be responsible for ensuring the delivery of high-quality IT services to our business stakeholders. Your expertise in incident and problem management will be critical in maintaining our service levels and...
-
Service Delivery Manager
hace 2 días
Monterrey, Nuevo León, México Trane Technologies A tiempo completoJob SummaryWe are seeking a skilled Service Delivery Manager to lead our fulfillment operations team. As a key member of our organization, you will be responsible for overseeing the execution of our service delivery strategy, ensuring timely and efficient delivery of our products and services.
-
Service Delivery Manager
hace 3 días
Monterrey, Nuevo León, México C.H. Robinson A tiempo completoAre you ready to take your career to the next level in a dynamic and global logistics company? We're seeking an exceptional Service Delivery Manager to lead our operations team and drive excellence in customer service.Based in [location], this role will involve leveraging cutting-edge analytics tools to identify areas of improvement and develop strategic...
-
Manager Service Delivery
hace 5 meses
Monterrey, México C.H. Robinson A tiempo completoThe Manager Service Delivery is responsible for the execution of TMC’s Service Delivery strategy for an assigned customer or customer portfolio, in line with customer SLAs and expectations. This includes responsibility for Service Delivery Excellence & Customer Satisfaction, Personnel Development and Management and Service Delivery “Operational...
-
IT Service Delivery Manager
hace 1 semana
Monterrey, Nuevo León, México British American Tobacco A tiempo completoJob DescriptionAt British American Tobacco, we are committed to delivering exceptional IT services that support our business objectives. We are seeking a highly skilled and experienced IT Service Manager to lead our IT service delivery team in Monterrey.Job Summary:The IT Service Manager will be responsible for ensuring the effective delivery of IT services...
-
Service Delivery Manager
hace 4 semanas
Monterrey, Nuevo León, México Perficient, Inc A tiempo completoWe are seeking a Service Delivery Manager to lead our team in Monterrey, Nuevo Leon.**Job Summary**The ideal candidate will have a strong background in operations management and be able to drive business growth.**Key Responsibilities**Develop and implement operational strategies to improve efficiency and productivity.Lead a team of professionals to achieve...
-
Service Delivery Excellence Manager
hace 2 semanas
Monterrey, Nuevo León, México C.H. Robinson A tiempo completoC.H. Robinson is a Fortune 200 company and a leading logistics platform that solves complex supply chain problems for businesses across the globe. We are seeking a highly skilled Service Delivery Excellence Manager to join our team.The estimated annual salary for this position is around $120,000, depending on experience and qualifications.This role will...
-
Global Service Delivery and Reliability Expert
hace 2 semanas
Monterrey, Nuevo León, México Gm Financial A tiempo completoAbout the RoleAs a Global Service Delivery and Reliability Expert at Gm Financial, you will play a crucial role in ensuring the high availability and reliability of our systems. With your expertise in Application Service Delivery, AIOps, and SRE practices, you will work closely with product development teams to integrate these practices into product...
-
Service Delivery Manager
hace 5 meses
Monterrey, México INETUM A tiempo completoSomos una empresa especializada en consultoría TI con presencia en México y América Latina, en búsqueda de talento como Service Delivery Manager con las siguientes características: *Egresado de Licenciatura o ingeniería en sistemas o carretas afín (Titulo y cedula profesional) *10 años de experiência comprobada gestionando Servicios Administrados de...
-
Manager Service Delivery
hace 5 meses
Monterrey, México C.H. Robinson A tiempo completo**DUTIES AND RESPONSIBILITIES** The duties and responsibilities of this position consists of, but are not limited to, the following: **Business Strategy**: - Drive consistent execution that meets Service Delivery requirements and expectations - Leverage Operations Dashboards and internal analytics to understand areas of service excellence & service gaps,...
-
IT Service Delivery Manager
hace 1 mes
Monterrey, Nuevo León, México British American Tobacco A tiempo completoTransforming IT Service Delivery at British American TobaccoThis role is part of the IT Function.The IT Service Delivery Manager plays a crucial role in ensuring the effective delivery and management of IT services for a portfolio of applications or a group of end markets. This role is responsible for supervising supplier service levels, maintaining positive...
-
IT Service Delivery Manager
hace 5 días
Monterrey, Nuevo León, México British American Tobacco A tiempo completoAt British American Tobacco, we are on a mission to decrease the health impact of our industry by leveraging technology and innovation. Our IT Service Manager role is a crucial part in achieving this goal.Job OverviewThis position is responsible for supervising the performance of suppliers who provide IT services to the organization, ensuring that the...
-
IT Service Delivery Manager
hace 17 horas
Monterrey, Nuevo León, México British American Tobacco A tiempo completoAbout the OpportunityWe are seeking an IT Service Delivery Manager to join our team at British American Tobacco, a global leader in the tobacco industry.Job SummaryThe successful candidate will be responsible for overseeing the delivery of IT services to support our business operations. This includes supervising supplier service levels, maintaining...
-
IT Service Delivery Manager
hace 4 semanas
Monterrey, Nuevo León, México British American Tobacco A tiempo completoTransforming IT Services at British American TobaccoWe are seeking an IT Service Delivery Manager to join our team in Monterrey. As a key member of our IT Function, you will play a crucial role in ensuring the effective delivery and management of IT services for a portfolio of applications or a group of end markets.Key Responsibilities:Supervise the...
-
Operations Manager
hace 4 semanas
Monterrey, Nuevo León, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completoJob SummaryAbout AmazonAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.Amazon OperationsOperations is at the heart of Amazon...
-
IT Service Delivery Manager
hace 7 días
Monterrey, Nuevo León, México British American Tobacco A tiempo completoAbout the RoleThis exciting opportunity for an IT Service Delivery Manager is part of the IT Function at British American Tobacco Mexico in Monterrey. We are looking for a skilled professional to ensure the effective delivery and management of IT services for a portfolio of applications or a group of end markets.Key ResponsibilitiesSupervise supplier...
-
Strategic Delivery Executive
hace 4 días
Monterrey, Nuevo León, México Atos A tiempo completoJob OverviewThe single accountable delivery orchestrator and leader for integrated services delivered to their client. Applying execution discipline to ensure control and predictable results on Client Service Quality, Compliance & Security, Cost Management, and Capabilities Building.This role involves managing delivery of contracted services through Atos...
-
Service Delivery Supervisor
hace 4 semanas
Monterrey, Nuevo León, México C.H. Robinson A tiempo completo**Job Summary**We are seeking a highly skilled Service Delivery Supervisor to join our team at C.H. Robinson. As a key member of our operations team, you will be responsible for leading our service delivery team and ensuring that our customers receive exceptional service.**Key Responsibilities**Leverage operations dashboards and internal analytics to...
-
SAP Delivery Manager
hace 5 meses
Monterrey, México Azka IT Consulting A tiempo completoDescripción **AZKA IT **es una empresa Mexicana que busca y conecta el mejor talento IT con empresas Latinoamericanas y de Estados Unidos. Estamos en la búsqueda de tu talento como **SAP Delivery Manager.** **¿Para qué?**: Para coordinar a los consultores SAP y realizar tareas de Delivery Manager como el seguimiento a proyectos. **Requisitos**: - **...
-
Operations Manager Service Delivery Cibersecurity
hace 5 meses
Monterrey, México Alia Integrando Talento A tiempo completoDescripción Consultoría orientada a brindar servicios especializados en atracción de talento solicita: **Operations Manager Service Delivery Cibersecurity** Para laborar en empresa consolidada de alto prestigio, orientada a brindar servicios y soluciones de ciberseguridad. **Funciones a desempeñar**: - Establecer controles para la documentación de...