Empleos actuales relacionados con Application Service Delivery Manager - Monterrey - GM Financial

  • Service Delivery Manager

    hace 17 horas

    Monterrey, México Perficient, Inc A tiempo completo

    We currently have a career opportunity for an Service Delivery Manager to join our team located Mexico.

  • Application Service Delivery Lead

    hace 3 días

    Monterrey, Nuevo León, México Gm Financial A tiempo completo

    **About the Role**We are seeking an experienced professional to join our team as a Service Delivery Manager.The successful candidate will have strong leadership skills and experience in managing IT operations.You will work closely with our cross-functional teams to ensure that our systems are highly available and reliable, with minimal downtime or disruption...

  • Digital Service Delivery Executive

    hace 1 semana

    Monterrey, Nuevo León, México Atos SE A tiempo completo

    Job OverviewThe role of the Senior Service Delivery Manager is to oversee the delivery of integrated services to clients. This involves managing the execution of contracted services through Atos operations teams and external contractors/vendors.Key ResponsibilitiesClient Focus: Ensuring that client needs are deeply understood and met through effective...

  • IT Service Delivery Manager

    hace 4 días

    Monterrey, Nuevo León, México Blue Yonder A tiempo completo

    Job Description:We are seeking an IT Service Delivery Manager to join our support team. As an IT Service Delivery Manager, you will be responsible for overseeing the delivery of IT services to our customers. This role requires strong leadership and management skills, as well as experience working in the IT or Software industry.The ideal candidate will have...

  • Manager Service Delivery

    hace 7 días

    Monterrey, Nuevo León, México C.H. Robinson A tiempo completo

    The Manager Service Delivery is responsible for the execution of TMC's Service Delivery strategy for an assigned customer or customer portfolio, in line with customer SLAs and expectations.This includes responsibility for Service Delivery Excellence & Customer Satisfaction, Personnel Development and Management and Service Delivery "Operational Excellence"...

  • Customer Service Delivery Specialist

    hace 2 días

    Monterrey, Nuevo León, México Lenovo A tiempo completo

    Job DescriptionWe are Lenovo, a global technology powerhouse committed to delivering Smarter Technology for All. As a Service Delivery Manager, you will play a crucial role in ensuring efficient service delivery to our Device as a Service (DaaS) / Managed Services customers.Key ResponsibilitiesSupport the Service Delivery Manager in delivering exceptional...

  • IT Service Delivery Specialist

    hace 3 días

    Monterrey, Nuevo León, México Lenovo A tiempo completo

    About UsLenovo is a US$57 billion revenue global technology powerhouse, serving millions of customers every day in 180 markets. We focus on delivering Smarter Technology for All through our full-stack portfolio of AI-enabled devices, infrastructure, software, solutions, and services.Job SummaryWe seek a Service Operations Analyst to support our Service...

  • Salesforce Service Manager Bilingüe

    hace 3 días

    Monterrey, México Northware Software Development A tiempo completo

    **Descripción del puesto**: Your life at... - You will be a service manager on SFDC development and support projects with multiple team members. - Handle Support operations, Problem Management, Resource Management and Risk Management. - Own and successfully track escalation procedures, incident management, and other disciplines related to service delivery -...

  • Service Delivery Manager

    hace 6 días

    Monterrey, Nuevo León, México Bairesdev A tiempo completo

    Who We areBairesDev is proud to be the fastest-growing company in America.With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business.To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional growth...

  • Manager Service Delivery

    hace 2 días

    Monterrey, Nuevo León, México C.H. Robinson A tiempo completo

    **DUTIES AND RESPONSIBILITIES**The duties and responsibilities of this position consists of, but are not limited to, the following:**Business Strategy**:- Drive consistent execution that meets Service Delivery requirements and expectations- Leverage Operations Dashboards and internal analytics to understand areas of service excellence & service gaps, and...

  • Service Delivery Specialist

    hace 6 días

    Monterrey, Nuevo León, México Lenovo A tiempo completo

    **About Lenovo**We are a global technology powerhouse, serving millions of customers every day in 180 markets. Our mission is to deliver Smarter Technology for All, through our full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices.As a Service Operations Analyst, you will support the Service Delivery Manager in delivering an efficient...

  • Project Delivery Manager

    hace 3 días

    Monterrey, Nuevo León, México Turner & Townsend A tiempo completo

    The Sr Project Manager will oversee the end-to-end service delivery, ensuring that client objectives are met through effective service delivery. This includes interfacing with clients and other consultants at all project stages, managing overall project cost, schedule, and budgets, and managing general contractors and other directly contracted vendors and...

  • Salesforce Service Manager Bilingüe

    hace 13 horas

    Monterrey, Nuevo León, México Northware Software Development A tiempo completo

    **Descripción del puesto**:Your life at...- You will be a service manager on SFDC development and support projects with multiple team members.- Handle Support operations, Problem Management, Resource Management and Risk Management.- Own and successfully track escalation procedures, incident management, and other disciplines related to service delivery-...

  • Smo - Service Delivery Coordinator

    hace 2 semanas

    Monterrey, México Lenovo A tiempo completo

    We are Lenovo.We do what we say.We own what we do.We WOW our customers.Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets.Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC...

  • SMO - Service Delivery Coordinator

    hace 2 semanas

    Monterrey, Nuevo León, México Lenovo A tiempo completo

    We are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC...

  • Delivery Manager

    hace 7 días

    Monterrey, Nuevo León, México Infosys Limited A tiempo completo

    We're seeking a Delivery Manager to join our team at Infosys Limited. In this role, you'll oversee the delivery of cloud infrastructure solutions on AWS.About the RoleYou'll manage the delivery of cloud infrastructure solutions on AWS.You'll automate infrastructure provisioning and configuration using Terraform.You'll ensure that all technical issues are...

  • Service Delivery Manager

    hace 3 días

    Monterrey, Nuevo León, México Flsmidth, Inc. A tiempo completo

    At FLSmidth, Inc., we are committed to engineering sustainable solutions for the cement industry. As a leading supplier of equipment and service solutions, we strive to make a positive impact on the world.We are currently seeking an experienced Cement Service Execution Manager to join our Mexico Service Execution team. This is an exciting opportunity to...

  • Service Delivery Manager

    hace 4 semanas

    Monterrey, México Perficient Inc. A tiempo completo

    We currently have a career opportunity for a Service Delivery Manager to join our team located in Mexico.QualificationsBachelor's degree in Computer Science, Information Systems, or related fieldFamiliar with ITSM tools, processes and reportingMinimum 6 years of professional experience supporting technology solutionsProven track record of leadership roles...

  • Food Delivery Service Manager

    hace 3 días

    Monterrey, Nuevo León, México Club Feast A tiempo completo

    **Job Description**As a Logistics and Quality Assurance Specialist at Club Feast, you will play a critical role in ensuring that our drivers meet our delivery promises and customer expectations. You will be responsible for managing delivery exceptions, acting as a point of contact for delivery specialists and restaurants, and supporting company development...

  • Service Delivery Associate

    hace 3 días

    Monterrey, Nuevo León, México Afni, Inc. A tiempo completo

    Job Summary:We are seeking a highly skilled Service Delivery Associate to join our team in Quezon City. As a Service Delivery Associate, you will be responsible for providing exceptional customer service to our international clients.Key Responsibilities:Provide timely and effective responses to customer inquiriesResolve customer complaints in a professional...

Application Service Delivery Manager

hace 1 mes

Monterrey, México GM Financial A tiempo completo

Why GMF?:
GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences and national requirements in local markets. Latin American country operations include Brazil, Chile, Colombia, Mexico, and Peru.

About the role:
***

What you need:

- 5 years’ experience in Application Service Delivery ideally managing financial & compliance tools
- Familiarity with AIOps and self-healing resiliency practices
- Experience in CI and CD, DevOps automation and test automation with a drive for continual learning
- Experience with automation toolsets and a mandate to automate everywhere for repeatability, scale, and efficiency
- Experienced with outsourced and insourced delivery model
- Experience in SRE or similar roles, with a strong emphasis on root cause analysis, observability, and problem management
- ITIL Service Management qualification preferred.
- Multi-platform Cloud knowledge and expertise preferred
- Strong communication and influencing skills
- Solid understanding of technology such as Unix, Windows, Oracle Financials
- Specialization in management information systems and/or Computer Science would be highly desirable

What you will be doing:
**Service Delivery Manager**
- Work with relevant Release Manager(s) to ensure defect & bug fixes, non-functional system changes, patches and upgrades are prioritized and planned into block releases and deployed in an efficient and timely manner.
- Review all Changes and Releases ready for approval into Pre-production and then to Production
- Take part in the team callout rotation to manage Major Incidents outside of the business day as required
- Lead the Service Delivery teams (external and internal) to ensure operational SLA compliance
- Work with executive leadership to ensure success of various initiatives including but not limited to: new markets, new products and M&A
- Adhere to the Problem Management Process by ensuring agreed RCA’s are delivered by the Service Delivery teams and subsequent PAIs are managed through to completion.
- Backup and recovery valid and up to date
- Raise security exceptions for any non
- compliance
- Ensure scheduled health checks are carried out such as:

- Service validation
- Batch process complete
- Work with Architecture to manage currency of all elements including Software support and levels, certificate and licenses
- Ensure resultant actions are completed in the timescales given.
- Partner with Global teams for Transformation and BAU projects
- Corporate systems integration and transformation
- Service management integration and Transformation
- Audit/Compliance integration and transformation

**Site Reliability Engineer**
- Accountable for implementing a comprehensive SRE strategy to ensure that the systems are highly available and reliable, with mínimal downtime or disruption to business operations.
- Responsible to identify and mitigate potential risks that could negatively impact system reliability and availability. This includes identifying potential failure points and developing contingency plans to minimize downtime.
- Works closely with product development teams to ensure that SRE practices are integrated into product architecture and operations
- Keep IO systems secure and available.

What we offer:
At GM Financial we want you to be the most authentic version of yourself. We take care of your work-life balance by programming wellness and integration activities, where you will strengthen your relationships with peers and contribute towards the development and wellbeing of your community, while providing you with a competitive salary and benefits. Some of our global benefits include Extended Maternity & Paternity Leaves, Personal Days & Community Investment hours.

Mexico: Additional benefits include Medical Plans, Profit Sharing, Life Insurance, Savings Fund & Pension Plan and others.

LI-MON

Disclaimer: Mexico - GM Financial is an Equal Opportunity Employer and is committed to diversity and inclusion at every level of our organization. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, gender expression, veteran status, disability, or any other that undermines human dignity and aims to nullify or impair people´s rights and freedoms. Overview:
**Why GM Financial?**

GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences an