Checkout Manager

**Company description**
The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Mexico - and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

**Job description** PURPOSE OF FUNCTION**

To build and retain a long-lasting relationship with new and existing customers in a multichannel retail environment by:

- Valuing and fulfilling customer needs and expectations thereby stimulating more and more frequent visits.
- Understanding customer motivation and expectations, and play an active role in turning them into commercial opportunities.
- Ensuring a positive shopping experience that creates trust in the IKEA Brand before, during and after their visit.

This shall happen by working in partnership with all business functions to contribute to commercial growth.

**PURPOSE OF JOB**

To enable an easy buying experience for all customers throughout the complete payment process. This includes in particular:

- Securing a fast, easy and customer-friendly check out.
- Securing a cost-effective payment process.
- Ensuring payments are handled in a reliable, efficient and secure way.

**ASSIGNMENT**
- Contribute to the creation and operational implementation of the local customer relations' action plan.
- Support a customer-focused culture throughout the complete unit and ensure an overall easy buying experience.
- Contribute to the building of business competence by supporting co-workers in their efforts to improve according to agreed development plans.
- Implement the global solutions, services and tools that support easy and fast check out, and a safe and secure working environment according to the IKEA Safety and Security requirements.
- Analyse customer-related and financial key performance indicators and act with relevant stakeholders on the root causes of customer dissatisfaction and other cost drivers.
- Ensure a customer-friendly, efficient and cost-effective execution of the payments process.
- Provide an inspiring and motivating direction for the team and its individual members to ensure development and succession.
- Maintain relations with external and internal partners, e.g. cash in transit company.
- Support proactively with customer insights for business and functional improvements.
- Ensure balanced operational excellence in daily operations to enhance the easy buying experience in line with Commercial Review requirements.
- Ensure “First Time Right” mind set is secured with internal stakeholders

**Qualification** JOB-SPECIFIC KNOWLEDGE**
- Solid understanding of the easy buying experience.
- Cost and budget management.
- Proven leadership skills in a people-centric organisation.
- Talent management, i.e. recruitment and development.
- Change management.
- IKEA Brand, IKEA culture and values.
- Knowledge of working methods according to work focus.
- Knowledge of legal requirements and third-party contracts.
- Knowledge of the payment process.
- Knowledge of IKEA payment tools.

**MOTIVATION**
- Be passionate about customers and act to ensure a positive shopping experience.
- The IKEA values truly reflect personal values.
- Passionate about leading business through people.
- Enjoy working in a fast-paced and future-oriented retail environment.
- Passionate about home furnishing, people's life at home and the IKEA range of products and services.

**CAPABILITIES**
- Ability to work on agreed working methods independently and reliably.
- Good communication, negotiation and influencing skills.
- Ability to find solutions for customer and operational issues.
- Good attention to detail by being persistent, structured and accurate.
- Very perceptive with the ability to implement solutions quickly.

**More Information