Customer Service Representative

hace 5 días

Saltillo, México HL CARGO, S.A. DE C.V. A tiempo completo

Supervise all aspects related to the transit of shipment.

Proactive.

knowledge in Office Suite.

Ability to work under pressure.

Open to new operational challenges.

70% English (Written and spoken).

Ease learning to ERP systems, (Customer portals, internal Company systems, etc.)

Available to work on weekends.

Teamwork.
- Responsibilities

Customer Service Team Player oversees all aspects of accounts relating to the international transportation of goods and the maintenance of the client’s needs.

Work with clients to establish detailed profiles and procedures that properly represent their export/import process.
- Job description

Job Function: Customer Service Associate Customer Service Team Player oversees all aspects of accounts relating to the international transportation of goods and the maintenance of the client’s needs Work with clients to establish detailed profiles and procedures that properly represent their export/import process. Models and acts in acts in accordance with our guiding principles and core values. It requires high collaboration and the successful execution of customer requests within specific regulations and time constraints. A position that requires a great attitude, professional phone etiquette. Strong communication skills are vital in this role both written and verbally.
- Tasks and Duties:
1. Accurate recordkeeping is essential to the timely and effective transportation of goods, which is a major component of logistics.

2. Responsible for outgoing shipments. They determine that the right merchandise is being sent and is in as-ordered condition.

3. Keep records on the destination, weight, and charges on all incoming and outgoing freight. They check rate charges by means of rate charts. This work is often automated and computerized.

4. Contact Load Planner to make arrangements and to issue instructions for shipping and delivery of materials

5. Compute amounts, such as space available, and shipping, storage, and charges for delays, using calculator or rate sheets.

6. Requesting further information for documents that are deemed incomplete

7. Verifying, correcting, deleting unnecessary data, or combining data from several sources before entering into the system

8. Entering information into specific document formats received electronically or hand-written pages or figures contained in electronic files

9. Double checking system information for errors or duplicate information before submitting or transmitting

10. Access online browser-based systems as per customer requirements and other affiliated business entities

11. Ensure completion of data entry assignment within prescribed timeframes

12. Scan photos, blueprints and other documents for data input into document management systems such as Synergize or image database

13. Input and store relevant documents sent in advance by customers prior to cargo and/or container arrival

14. While doing so, employee must follow the company policies and generally accepted procedures

15. Assist when requested to gather and arrange documentation and data for department audits

16. Must coordinate and correspond with Load Planner Associates, and be aware or knowledgeable of relevant logístical operations, including shipment set-ups, delivery instructions and estimated delivery expectations

17. Maintain records of all outgoing and incoming shipments from and to the warehouse and or container yard.

18. Efficiently following the orders of the Customer Service Specialist

19. Partner with Billing Associates to process invoices for customers and/or resolve invoice discrepancies

20. Analyze inventory reports to ensure cargo and/or containers are compliant

21. Oversee and expedite the order life cycle of shipments and Freight Bills to meet and exceed department KPI’s

22. Utilize web-based resources and company systems to notify customers of incoming and outgoing cargo.

23. Coordinating with compliance, transportation, warehouse, and terminal teams within the organization for smoothly receiving/ shipping of cargo and/or containers

Fecha de inicio prevista: 04/03/2024

Tipo de puesto: Tiempo completo

Salario: $25,000.00 - $28,000.00 al mes

Horario:

- Fines de semana
- Turno de 8 horas

Prestaciones:

- Estacionamiento de la empresa
- Teléfono de la empresa

Pregunta(s) de postulación:

- ¿Cuentas con visa vigente?

Experiência:

- csr: 2 años (Deseable)

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial

  • Customer Service Representative

    hace 1 mes

    Saltillo, México Johnson Controls A tiempo completo

    **Job Details** **What are you going to do?** Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. **How will you do it?** **Order Processing** - Order input in SAP / JDE (different order types) - Send order confirmation to...

  • Customer Service Representative

    hace 2 semanas

    Saltillo, México United Towing & Transport A tiempo completo

    Monterrey Dispatch Center (United Towing and Transport), a Roadside Assistance company based in the U.S. is looking for customer service representatives. The position's main objective is to survey members to ensure they are totally satisfied with the service recieved by the field technicians, these services include battery service, tire service, fuel...

  • Customer Service Representative

    hace 3 semanas

    Saltillo, México VENTUS GLOBAL LOGISTICS A tiempo completo

    Agencia Aduanal solicita: Customer Service Representative (Impo - Expo - Operaciones Especiales) Realización de pedimentos, virtuales, definitivos y temporales. Conocimiento de validación y pago de los mismos. Facilidad de palabra, trabajo en equipo, responsable, atencion a cliente. Disponibilidad de horario Experiência mínima 1 año en Agencia...

  • Customer Service Representative

    hace 2 semanas

    Saltillo, México United Towing & Transport A tiempo completo

    Monterrey Dispatch Center (United Towing and Transport), a Roadside Assistance company based in the U.S. is looking for customer service representatives. The position's main objective is to survey members to ensure they are totally satisfied with the service recieved by the field technicians, these services include battery service, tire service, fuel...

  • Customer Service Representative

    hace 4 semanas

    Saltillo, México 3 Tone Enterprise A tiempo completo

    We are a U.S company that partner with brands of Sam's Club, Costco, Amazon, and Niagara with warehouses all across the U.S! **As a Customer Service Representative you will be expected to**: Have background in customer service. Fluent english is required, must be able to handle many responsibilities. Will be in charge of completing multiple task a day,...

  • Customer Service Representative

    hace 4 semanas

    Saltillo, México 3 Tone Enterprise A tiempo completo

    We are a U.S company that partner with brands of Sam's Club, Costco, Amazon, and Niagara with warehouses all across the U.S! **As a Customer Service Representative you will be expected to**: Have background in customer service. Fluent english is required, must be able to handle many responsibilities. Will be in charge of completing multiple task a day,...

  • Customer Service Representative

    hace 3 semanas

    Saltillo, México We Hire IT A tiempo completo

    Tata Consultancy Services is a global leader in IT services Consulting & Business solutions with a large network of innovation & Delivery Centers. **Role**: Customer Service Representative Years of experience: 1+ Years Location: Monterrey English speaking level: advanced **Benefits & compensation** Salary of 18,000 Major Medica insurance Life...

  • Customer Service Representative

    hace 3 semanas

    Saltillo, México Johnson Controls A tiempo completo

    **What are you going to do?** Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. **How will you do it?** **Order Processing** - Order input in SAP (different order types) - Send order confirmation to customer (confirm delivery...

  • Customer Service Representative

    hace 1 mes

    Saltillo, México Johnson Controls A tiempo completo

    **What are you going to do?** Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. **How will you do it?** **Order Processing** - Order input in SAP (different order types) - Send order confirmation to customer (confirm delivery...

  • Customer Service Representative

    hace 1 mes

    Saltillo, México Coonfidenciaal A tiempo completo

    **EMPESA IMPORTANTE DE LOGÍSTICA SOLICITA**: - **CUSTOMER SERVICE REPRESENTATIVE**_ **Requisitos** - Ingles avanzado (deseable) - Experiência en operaciones de transporte y logística terrestre - Cartera de clientes y proveedores (deseable) - Conocimiento básico de documentación nacional / internacional **Funciones principales** - Atención a...

  • Customer Service Representative

    hace 3 semanas

    Saltillo, México Haulsa Logistics A tiempo completo

    **EMPESA IMPORTANTE DE LOGÍSTICA SOLICITA**: - **CUSTOMER SERVICE REPRESENTATIVE**_ **Requisitos** - Ingles avanzado (deseable) - Mínimo 2 años de experiência en operaciones de transporte y logística terrestre - Cartera de clientes y proveedores (deseable) - Conocimiento básico de documentación nacional / internacional **Funciones principales** -...

  • Customer Service Representative

    hace 2 semanas

    Saltillo, México Coonfidenciaal A tiempo completo

    **EMPESA IMPORTANTE DE LOGÍSTICA SOLICITA**: - **CUSTOMER SERVICE REPRESENTATIVE**_ **Requisitos** - Ingles avanzado (deseable) - Experiência en operaciones de transporte y logística terrestre - Cartera de clientes y proveedores (deseable) - Conocimiento básico de documentación nacional / internacional **Funciones principales** - Atención a...

  • Customer Service Representative

    hace 5 días

    Saltillo, México Coonfidenciaal A tiempo completo

    **EMPESA IMPORTANTE DE LOGÍSTICA SOLICITA**: - **CUSTOMER SERVICE REPRESENTATIVE**_ **Requisitos** - Ingles avanzado (deseable) - Experiência en operaciones de transporte y logística terrestre - Cartera de clientes y proveedores (deseable) - Conocimiento básico de documentación nacional / internacional **Funciones principales** - Atención a...

  • Customer Service Representative Senior

    hace 1 semana

    Saltillo, México Johnson Controls International A tiempo completo

    **What will you do?** **How will you do it?** **Order Processing** - Order input in SAP (different order types) - Incoming calls management - Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc) **Backorder monitoring and order management** - Monitor the customer backorders in conjunction with Customer,...

  • Customer Service Representative

    hace 3 semanas

    Saltillo, México Alliance Virtual Offices A tiempo completo

    **Customer Service Representative** Join a company whose mission is to support modern businesses in their quest to grow fast and flexibly. We achieve this by offering innovative services delivered by a skilled, talented, and distributed team. Alliance offers the perfect opportunity to learn, thrive, and grow. We seek to provide a great place to work...

  • Customer Service Representative

    hace 1 semana

    Saltillo, Coahuila de Zaragoza, México Johnson Controls A tiempo completo

    Job DetailsWhat are you going to do?Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.How will you do it?Order Processing Order input in SAP / JDE (different order types) Send order confirmation to customer (confirm delivery date...

  • Customer Service Representative

    hace 1 semana

    Saltillo, Coahuila de Zaragoza, México Alliance Virtual Offices A tiempo completo

    Customer Service RepresentativeJoin a company whose mission is to support modern businesses in their quest to grow fast and flexibly. We achieve this by offering innovative services delivered by a skilled, talented, and distributed team.Alliance offers the perfect opportunity to learn, thrive, and grow. We seek to provide a great place to work through our...

  • Customer Service Representative Jr

    hace 3 semanas

    Saltillo, México Johnson Controls A tiempo completo

    **Job Details** **What are you going to do?** Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. **How will you do it?** **Order Processing** - Order input in BAAN (Migrating to SAP) - High volume inbound calls - Send order...

  • Customer Service Representative

    hace 2 semanas

    Saltillo, México Johnson Controls A tiempo completo

    **Job Details** **What are you going to do?** Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. **How will you do it?** **Order Processing** - Order input in SAP (different order types) - Send order confirmation to customer...

  • Inside Sales Representative

    hace 2 meses

    Saltillo, México PeninsulaSteel A tiempo completo

    Peninsula Steel is a leading American provider of high-quality steel products, serving customers across the construction industry with a commitment to excellence and reliability. With a rich history of delivering top-notch solutions, Peninsula Steel prides itself on its dedication to customer satisfaction and innovation in the steel...