Tech Support Senior Analyst

hace 1 mes


Lerma de Villada, México KAVAK Careers A tiempo completo

Si quieres pertenecer a un equipo que mueve la operación tanto nacional como internacional, KAVAK es tu lugar. **Somos la startup privada de mayor valuación de Latam** y el 1.er unicornio Mexicano. Invertimos en talento, ideas, infraestructura y tecnología para seguir revolucionando la compra y venta de autos en el mundo.

Queremos garantizar que **nos rodeamos del mejor talento con un equipo inclusivo.** Creemos que en la diversidad y en las diferencias está lo más valioso de KAVAK.

Como equipo nos gusta imaginar lo imposible y trabajar juntos para alcanzarlo. Somos **disruptivos, proactivos, leales y ambiciosos.** Sabemos que solo logrando el éxito de cada uno podemos construir la historia de éxito de KAVAK.

Únete a nosotros como **Tech Support Senior Analyst**

**¿Cuál va a ser tu misión?**
- Autogestión de demanda de trabajo, incidentes, requerimientos y gestión
- Gestión de activos, actualización de estado, seguimiento y gestion de garantias
- Propuestas de mejoras continuas y desarrollo de documentación
- Gestión de proyectos
- Realizar mantenimiento preventivo y correctivo a equipos multifuncionales.

**¿Qué buscamos?**
- Idiomas: Inglés intermedio
- Experiência en Soporte +3 años deseado
- Conocimientos en metodología agile
- Manejo de distintos SO (Windows 10/11, MacOs), herramientas de gestión (Jira, Aranda, SD), herramientas de office
- Buenos níveles de satisfacción del cliente
- Deseable Ingeniería en Informática, Sistemas, Computación o afín.

**¿Qué ofrecemos?**
- Ofrecemos un entorno de trabajo dinámico y desafiante en el que podrás aplicar y ampliar tus habilidades técnicas.
- Ser parte de un equipo colaborativo que fomentara el aprendizaje continuo y el crecimiento profesional
- Brindamos oportunidades de desarrollo, para ayudarte a mejorar tus habilidades y avanzar en tu carrera
- Sueldo competitivo
- Prestaciones de ley +superiores

Zona de trabajo LERMA

Horario: Lun a Vie de 09 a 18 Hs

Este rol es primordial para el crecimiento de KAVAK en esta etapa de innovación, consolidación y expansión.


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