Client Support Specialist
hace 1 semana
**ABOUT THE COMPANY**
Autogrow.co’s mission in this world is to accelerate creativity and the entrepreneurial spirit. Founded in 2010, we provide a single, focused service to help our clients delegate their creative, digital marketing tasks without the headaches of hiring. The company sees over 50,000 visits to the site per month and has been featured in Forbes, Inc Magazine, Entrepreneur, The Washington Post, Mixergy, and other well-known publications. AutoGrow’s growth goal is to hire 1,000 new team members in the next 6 months.
Our core company values are: Continuous Self-Improvement, Creativity, and Enjoyment.
And we are always looking to bring new talent onto the team. Just have a look below to see some of the benefits of joining AutoGrow.
**BENEFITS**
- Work remotely or from home (our entire team is remote)
- Consistent workload, consistent compensation, and workflow (we sell a single, focused monthly subscription service to our clients)
- Proven, easy to learn workflow that is streamlined and organized by our own in-house software
- Work for a mission-focused company that provides a great service that helps people
- Have fun while interacting and learning from fellow team members. We're aways improving
Learn new skills and upgrade your existing ones
Earn a monthly income that can grow into a full-time salary in the long term
**ABOUT THE POSITION AND WHO WILL BEST FILL IT**
The Client Support Specialist (CSS) position is best for someone who is customer-focused, sales-driven, diligent, tenacious and detail-oriented.
Your main goal is to ensure positive client experiences and work with the Project Manager and Strategist to quickly respond to client questions, complaints, or general comments that aren’t strategy-specific.
Finally, one of our core values as a company is relentless self-improvement. If this describes how you like to live your life personally and professionally, you'll fit in well with us. We’re always getting better, and always improving.
We are also looking to work with someone for the long-term. Finally, one of our core values as a company is continuous self-improvement. If this describes how you like to live your life personally and professionally, you'll fit in well with us. We have a repetitive workflow that's easy to learn but, we always want to make it better. Making it better will be part of your responsibility.
**RESPONSIBILITIES**
- Monitor our inbox for client communications; respond or direct to the correct person (with a message to that person)
- Respond to all clients messages within 30 minutes during regular business hours
- Respond to cancellation requests, offering a consultation call, the cancellation link, and solicit feedback and testimonials
- Request testimonials
- Collaborate with the Account Strategist for upsell strategies
- Lead in monitoring the Tawk.to channel during business hours
- Send regular messages to clients regarding tasks, account status, completion, etc.
- Respond to client questions regarding the app, app account, or other technical issues
- Introduce new features to clients, be a source for answering questions
- Collect materials from clients and put in the appropriate place (e.g. login credentials)
- Reading and following our training (details and consistency matter) as well as working to improve it over time
- Attend sync-ups daily at 1030am EST, Monday - Friday
Attend daily team meetings at 415pm EST, participate with constructive ideas
**REQUIREMENTS**
- Must have excellent written English skills for communicating with AutoGrow's clients
- Must have a reliable, stable, and fast internet connection
- Must be diligent and enjoy having a position where staying organized and communicating clearly is key
- Must have project management experience
- BIG PLUS if you have any digital marketing experience and knowledge
- Must be friendly, diligent, and enjoy working within a proven process, and recurring daily workflow
- Comfortable working virtually and being self-directed
- Must be available to work during normal business hours i.e. between 9am and 5pm EST (New York Time), Monday - Friday
Must complete a skill test and 2-week training as documented on our wiki, as given by our assistant
**Language**:
- English (required)
-
Client Prospecting Specialist
hace 6 días
El Yaqui, México Digital Insight A tiempo completoDigital Insight es una empresa de Marketing Digital enfocada en Publicidad Digital Client Prospecting Specialist Prospección de clientes potenciales para la empresa. No se necesita experiência, se brinda capacitación. - Modalidad: 100% presencial - Ubicación: Carretera México-Toluca 5420, El Yaqui, Cuajimalpa de Morelos, CDMX. (Torre Porsche, Santa...
-
IT Field Support
hace 2 semanas
Apaseo el Grande, Guanajuato, México Softnet Soluciones A tiempo completoSOFTNETIT FIELD SUPPORT (GUANAJUATO)Requirements: Bachelor Degree or Technical Institute Degree/Certificate in Computer Science, Information Systems, or another related field.Experience: At least 1 years of professional experience like field services support or service desk specialist. Office 36 CISCO ( LAN / WAN ) PC and laptop repair.Tipo de puesto: Tiempo...
-
Client Prospecting Specialist
hace 2 semanas
El Yaqui, México Digital Insight A tiempo completoDigital Insight es una empresa de Marketing Digital enfocada en Publicidad DigitalClient Prospecting SpecialistProspección de clientes potenciales para la empresa. No se necesita experiência, se brinda capacitación. Modalidad: 100% presencial Ubicación: Carretera México-Toluca 5420, El Yaqui, Cuajimalpa de Morelos, CDMX. (Torre Porsche, Santa Fe)...
-
SOP Master Planning Specialist
hace 2 meses
El Salto, México ZF Group A tiempo completoReq ID 66912, SOP Master Planning Specialist , El Salto ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated...
-
SOP Master Planning Specialist
hace 1 mes
El Salto, México ZF Group A tiempo completoReq ID 66912, SOP Master Planning Specialist , El Salto ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and...
-
SOP Master Planning Specialist
hace 4 semanas
El Salto, México ZF Group A tiempo completoReq ID 66912, SOP Master Planning Specialist , El Salto ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and...
-
SOP Master Planning Specialist
hace 4 semanas
El Salto, México ZF Group A tiempo completoReq ID 66912, SOP Master Planning Specialist , El Salto ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated...
-
Production Control Specialist
hace 4 semanas
El Salto, México Molex A tiempo completo**Your Job** As a Production Control Specialist you are in charge of the creation of a daily or weekly production schedule that ensures that customer demand is met by requested deadlines (CRD/MPD). This includes the analysis of raw material needed to support the schedule as well as engagement in the revision of manpower & equipment available Vs needed to...
-
Escalation Specialist
hace 2 semanas
El Tejar, México Tek Experts A tiempo completoOverview: We’re looking for a customer-oriented Escalation Specialist to support our clients with excellent customer service while managing high-severity issues. You’ll be proactive in communicating with our customers and ensuring a positive support experience at all levels of the support structure. In this role, you’ll act as liaison between end-user...
-
Sop Master Planning Specialist
hace 4 semanas
El Salto, México ZF A tiempo completo**What's Next? Join ZF!**: ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers...
-
SOP Master Planning Specialist
hace 2 semanas
El Salto, México ZF Friedrichshafen AG A tiempo completoPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Are you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you'll have the opportunity to shape the future of mobility. Join us and be part of something extraordinary...
-
Pipeline Specialist
hace 2 semanas
El Tizate, Nayarit, México Bayer A tiempo completoPipeline SpecialistResponsabilities:Adopt and promote a safety culture and occupational health, implementing practices and procedure, ensure full compliance with Bayer HSE, ROAD Safety and Administrative Policies Train team members and seasonal employees on standard operating procedures, site and operation safety guidelines, and tool operations.Implement...
-
Liaison Engineering Specialist
hace 4 días
El Marques, México Bombardier A tiempo completoAt Bombardier, our employees work together to develop mobility around the world, one good idea at a time. If you have a good idea, we'll provide the environment in which it will thrive and grow into a great product or customer experience. Your ideas are our fuel. **In your role, you will**: - Resolve fit, form or functional issues on Aircraft components...
-
Production Control Specialist
hace 2 semanas
El Salto, México Molex A tiempo completoYour JobAs a Production Control Specialist you are in charge of the creation of a daily or weekly production schedule that ensures that customer demand is met by requested deadlines (CRD/MPD). This includes the analysis of raw material needed to support the schedule as well as engagement in the revision of manpower & equipment available Vs needed to support...
-
Maintenance Specialist
hace 4 semanas
Apaseo el Grande, México Hella A tiempo completo**MAINTENANCE SPECIALIST** Location Amexhe, Mexico **Pacesetting. Passionate. Together.** HELLA, one of the leading automotive suppliers worldwide, has shaped the industry with innovative lighting systems and vehicle electronics. In addition, the company is one of the most important partners of the aftermarket and independent workshops. What motivates us:...
-
Sop Master Planning Specialist
hace 2 semanas
El Salto, México ZF A tiempo completoWhat's Next? Join ZF:ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility.ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers...
-
Maintenance Specialist
hace 2 semanas
Apaseo el Grande, Guanajuato, México Hella A tiempo completoMAINTENANCE SPECIALISTLocation Amexhe, MexicoPacesetting. Passionate. Together. HELLA, one of the leading automotive suppliers worldwide, has shaped the industry with innovative lighting systems and vehicle electronics. In addition, the company is one of the most important partners of the aftermarket and independent workshops.What motivates us: Shaping the...
-
Logistics Specialist
hace 2 semanas
El Salto, México Molex A tiempo completoDescriptionLogistics SpecialistThis position is responsible for the follow-up, organization and fulfillment of shipments clients and sister plants, he/she must ensure, and coordinate pick up, customs clearance process and delivery of shipments throughout the process, maintaining a level of quality and service for meet delivery metric 100%.What You Will Do in...
-
Painting Specialist
hace 3 semanas
El Salto, México ZF A tiempo completo**What's Next? Join ZF!**: ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers...
-
Azure Technical Support Engineer
hace 2 semanas
El Tejar, México Tek Experts A tiempo completoOverview: We’re seeking a customer-oriented Azure Tech Support Engineer to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers and/or...
