Jr Quality Assurance Specialist

hace 6 días

Cuauhtémoc CDMX, México DiDi Global A tiempo completo

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

LI-Hybrid

Team Overview:
We are looking for a responsible Jr Quality assurance specialist who knows the KYC process. This person has to identify opportunity areas, solving problems, propose improvements and communicate with the operation area
- The objective will be to ensure that quality monitoring is carried out in a productive manner to ensure the correct KYC process.

*Review to the KYC process, offer feedback and advice* Maintain record of hours worked and personnel records
- propose improvements to the process* Ensure compliance with company and legal policies and procedures and report any deviation*

Role Responsibilities:

- Monitoring to the KYC process, offer feedback and advice
- Maintaining record of hours worked and personnel records
- Proposing improvements to the process
- Ensuring compliance with company and legal policies and procedures and report any deviation

Role Qualifications:
- Bachelor degree in process or truncated career* Critical thinking
- Work as key contact with other areas
- Experience in KYC process minimum 6-12 months- Comunication skills *Teamwork* Attention to detail*- Experience in financial products*- Knowledge in Office, google sheets, excel.- He or She will have a thorough knowledge of the processes inherent to the responsibility of the position and will be oriented and focused on results. *- The objective will be to ensure that quality monitoring are carried out in a productive manner to ensure the correct KYC process.

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

**_

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