IT Helpdesk Technician

**IT Helpdesk Technician**

Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.

Workplace Options have an exciting opportunity for a qualified IT Helpdesk Technician to join our team in Monterrey, Mexico. This would be a hybrid position with a mixture of home and office working days.

**Responsibilities**:

- Analyzing, installing and configuring Windows XP, 7, 8.1, and 10 operating systems.
- Network performance, troubleshooting problems and maintaining systems.
- Building and deploying system images using tools like WDS.
Purchasing software, hardware, phone and other IT supplies.
- Inventory management of software licenses, software, hardware, and other IT equipment.
- Monitoring network to ensure network availability to all system users and performing necessary maintenance to support network and phone system availability.
- Moving IT equipment as per need.
- Working as a backup of other team members if required. And work as per on-call rotation.

**Requirements**:

- Experience in Windows server setup/install/management advantageous.
- Fluent written and spoken English.
- Willing to work on evening shifts.
- Exposure to Windows servers and server hardware.
- Experience working with automated dialing systems preferred
- Experience in Microsoft Office/Office 365 troubleshooting.
- Familiar with Microsoft AD.
- Exposure to backup devices and tools.

**Benefits**:
Competitive benefits package offered.