Global Business Office Director

hace 1 mes

Monterrey, México Celestica A tiempo completo

Performs tasks such as, but not limited to, the following:

- Acts as the primary interface between the customer & the company for managing specific programs to achieve planned objectives.
- Works with the site teams to plan & monitor activities to ensure that product deliveries & quality meet requirements & that projects/programs are on schedule.
- Projects/programs include: MRP volumes & commitments, new product development support, manuf.readiness reviews & contract execution.
- Coordinates & hosts regular (as needed) program tracking meetings with the customer & internal account team members to ensure ongoing communication & up-to-date progress/status reporting occurs.
- Manages current & planned programs to achieve planned revenue.
- Monitors plans to meet commitments & schedules for customers.
- Coordinates action plans with the sites to correct out-of-plan conditions.
- Communicates frequently with customers to help ensure satisfaction with the company & the products.
- Solicits performance feedback & communicates information to internal teams & dpts.
- Prepares, distributes & analyzes cust.surveys & self-assessments.
- Receives & resolves cust.issues & complaints.
- Acts as a customer advocate to drive prioritization of projects & responses to problems/issues.
- Participates in forecasting & planning & monitoring of efficiency & execution of account strategies.
- Participates in the pricing/bid preparation process & contract development & mgt.
- Monitors the impact on inventory of order changes & establishes procedures & charges to the customers.
- Provides performance reporting & analysis for monthly OPS Reviews & quarterly Cust.Performance Reviews.
- Analyzes performance relative to targets.
- Develops & implements plans to address problem areas.
- Supports account planning, strategy development & sales.
- Works with sales, BD, finance & customer to understand the customer’s needs & develop proposals to meet those needs & achieve company objectives.
- Participates in contract negotiations & helps develop long-term agreements on processes, charges, etc.

**Knowledge/Skills/Competencies**:

- In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
- GPMs supporting design services must have a working knowledge of design systems, product architectures and product development project management.
- GPMs supporting repair services must understand WW logistics systems and product delivery methods
- In-depth knowledge of the business issues associated with manufacturing PCBs.
- In-depth knowledge of product pricing, contracts and contract negotiations.
- Thorough understanding of business risks and price make up ( Value add and Materials )
- Knowledge of systems asm and order fulfilment can be required
- Excellent customer contact, negotiation and problem resolution skills.
- Good presentation, database management and computer skills.
- Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
- Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
- Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.

**Physical Demands**:

- Duties of this position are performed in a normal office environment or manufacturing floor
- Likely there will be a significant amount of travel between customer and Celestica locations
- Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
- Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
- Above demands are carried out within the local existing Health and Safety guidelines

**Typical Experience**:
- Twelve plus years of relevant experience

**Typical Education**:
- Bachelor’s degree in related field, or consideration of an equivalent combination of education and experience.
- Educational Requirements may vary by Geography

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).

COMPANY OVERVIEW:
Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale productio

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