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Technical Support Engineer
hace 4 meses
Job description
**Designation - Technical Support Executive**
**Qualification - Any Degree**
**Location: Mexico (Remote)**
Shift Timings - Rotational Shift (Mexico : Local time 8 hours shift between 7:00AM to 8:00 PM from Monday to Friday)
Vacation days in a year - 12 days
**Job Summary**:
Vision Group highly believes on Artificial Intelligence & Internet-of-Things based systems for the digital world.
We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and confident on your skills and experience, do join immediately for achieving new goals
- Excellent in Analytical & Presentation Skills
- Have knowledge of utilizing ticketing tools and knowledge base documentation
- Good Technical and Communication skills and ability to articulate technical issues
- Analyse and resolve complex issues without oversight
- Initiative and Innovative
- Constantly looking for ways to improve processes
- Implementing new initiatives and innovative ideas
- Ensure that SLA is met at the required standard of quality
- Create and maintain documents for all process
- Ensuring adherence to all company approved policies and procedures
- Pro-activeness when shrinkage and required headcount needs to be balanced at any given intervals
- Giving prompt and accurate process related information to individual members
- Will be reporting to Team Leader - Support Functions
- Knowledge of Microsoft Office tools (Excel, Outlook, PowerPoint etc.)
- Knowledge of analytics data interpretation or navigation in PowerBI is a plus.
Who you are.
- Customer-oriented mindset.
- Take problems as growing opportunities.
- Great communication and interpersonal skills, as well as organizational skills.
- Fluency in English and Spanish is mandatory (verbal and written) and Portuguese language is a plus.
- Fond of multicultural environments;
**Skills and Qualifications**:
**Required**
- Proven Experience in a previous Customer management /Customer Service/Help desk position is a must with 1+ years
**Preferred**:
- Bachelor’s degree
- Familiarity with various types of CRM software
- Confidence in presenting reports and training materials
- Knowledgeable of IR in retail and finance concepts processes is a plus
**Key Skills**
- SQL (Optional), Python or JAVA (Optional), Linux (Optional)
**Salary**: $15,000.00 - $20,000.00 per month
Expected Start Date: 24/04/2023
