Support Management
hace 4 meses
En Edgebound siempre estamos listos para vivir nuevas experiências, somos la agencia de eCommerce número uno en México y tenemos un lugar para que te integres a nuestro equipo de trabajo.
Estamos en la búsqueda de un **Support Management** donde te aseguraras de que las plataformas de comercio electrónico operen de manera adecuada, óptima y eficientemente cumpliendo con los alcances contractuales de cada uno de los clientes (SLAs) generándoles valor y confianza mediante una comunicación clara, constante y efectiva.
**Responsabilidades**:
- Proporcionan un soporte de primer nível a todas las solicitudes realizadas por el cliente.
- Realizar el registro, canalización, documentación y cierre de tickets.
- Dirigen a los clientes a través del proceso de resolución de solicitudes.
- Comunicación directa con el cliente durante todo el ciclo de vida del ticket
- Escalan consultas y tickets no resueltos al siguiente nível de resolución.
- Actualización de base de conocimientos
- Realizar reportes de KPIs, mensuales y ejecutivos
- Proporcionan seguimiento de los clientes, dan información y brindan resolución de problemas.
- Realizar modificaciones o mejoras de procedimientos.
**Habilidades**
- Negociación
- Abstracción.
- Comunicación.
- Buena resolución de conflictos
- Multitarea
- Autodidacta
- Ordenado
- Trabajo y cumplimiento de objetivos bajo tiempo comprometido.
**Conocimientos Técnicos con 3 años de experiência en**:
- Manejo de administrador de eventos para la documentación de las solicitudes
- Suite Office
- ITIL
- Postman
- Editores de texto (Sublime, ATOM)
- Manejo de contratos de SLAs
- Conocimiento en tiendas de comercio electrónico
- Interpretación de JSON
- Herramientas de monitoreo de transaccionalidad y datos (FTPs,AWS)
- Metodología SCRUM
- ISO 20000
- Ingles conversacional
- Conocimiento en tiendas ecommerce
Tipo de puesto: Tiempo completo
Sueldo: $12,755.07 - $28,988.30 al mes
Horario:
- Turno de 8 horas
Prestaciones:
- Opción a contrato indefinido
Pregunta(s) de postulación:
- Cual es tu pretensión económica
Lugar de trabajo: remoto híbrido en 11040, Ciudad de México
-
Support Management
hace 5 meses
Molino del Rey, México Edgebound A tiempo completoEn Edgebound siempre estamos listos para vivir nuevas experiências, somos la agencia de eCommerce número uno en México y tenemos un lugar para que te integres a nuestro equipo de trabajo. Estamos en la búsqueda de un **Support Management** donde te aseguraras de que las plataformas de comercio electrónico operen de manera adecuada, óptima y...
-
Operations Support Supervisor
hace 1 mes
Boca del Río, México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completoThe Operations Support Supervisor is a mid-level management role responsible for delivering comprehensive leadership and guidance to a team of professionals, aimed at providing operational support services in collaboration with the Operations - Core team. The primary goal of this position is to ensure the efficient delivery of operational support services...
-
Operations Support Supervisor
hace 1 mes
Boca del Río, México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completoThe Operations Support Supervisor is a mid-level management role tasked with delivering comprehensive leadership and guidance to a team dedicated to providing operational support services in collaboration with the Operations - Core division. The primary aim of this position is to guarantee the efficient provision of operational support services in...
-
Operations Support Supervisor
hace 1 mes
Boca del Río, México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completoThe Operations Support Supervisor is a mid-level management role tasked with delivering comprehensive leadership and guidance to a team dedicated to providing operational support services in conjunction with the Operations - Core division. The primary aim of this position is to guarantee the effective provision of operational support services in accordance...
-
Quality Management System Engineer
hace 1 mes
Puente del Sol, México LyondellBasell Industries A tiempo completoLocation: SLP, MX, 78395- Req ID: 86462- Facility: San Luis Potosi-5410- Department: Technical Analytics1- Division: Global APSEstablish, implement and coordinate the necessary processes for the operation and improvement of the QMS, aligning it with the business processes to comply with ISO standards. Main Responsibilities: Develop and keep the group of...
-
Operations Support Team Leader
hace 1 mes
Boca del Río, México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completoThe Senior Operations Supervisor is a pivotal management role tasked with delivering comprehensive leadership and guidance to a dedicated team of employees, ensuring the provision of operational support services in collaboration with the Operations - Core team. The primary aim of this position is to guarantee the efficient delivery of operational support...
-
Management Development Program
hace 2 semanas
Playa del Carmen, México Etéreo A tiempo completo**Company Description** Nestled along the coastal paradise of the Riviera Maya on a pristine oceanfront site notable for its lush, expansive mangrove gardens and deep white-sand beach, an extraordinary resort is taking shape: Etéreo an Auberge Resorts Collection destination will bring a compelling luxury experience where guests can escape in perfect comfort...
-
Operations Support Team Leader
hace 1 mes
Boca del Río, México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completoThe Senior Operations Supervisor is a pivotal management role responsible for offering comprehensive leadership and guidance to a dedicated team of employees aimed at delivering operational support services in collaboration with the Operations - Core team. The primary goal of this position is to guarantee the efficient provision of operational support...
-
Management Development Program
hace 2 semanas
Playa del Carmen, México Etéreo A tiempo completoJob DescriptionThe Management Development Program (MDP) is a 12-month on property paid training and development program. The program path consists of 80% work experience and 20% professional development. The program is broken into two main phases: Phase 1 - Mastering Service & Department Knowledge and Phase 2 - Management Essentials, Leadership & Soft Skills...
-
Director Warehousing
hace 2 días
san juan del río, México GatedTalent - Connecting Top Executive Search Firms And Executives A tiempo completoJob Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Possible. You will support end-to-end logistics (physical flows from plants to customers), including all warehouse, transport and co-packing operations, in terms of service, cost, health and safety, quality, food defense,...
-
Director Warehousing
hace 2 semanas
san juan del río, México Mondelēz International A tiempo completoJob Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Possible. You will support end-to-end logistics (physical flows from plants to customers), including all warehouse, transport and co-packing operations, in terms of service, cost, health and safety, quality, food defense,...
-
Talent & Culture Manager
hace 5 meses
Playa del Carmen, México Belmond Management A tiempo completoDesign and carry out job-related training and development programs to improve individual skills in organizational performance. Actively participates in setting annual objectives and KPIs for each area, Ensure compliance with all regulations, training all personnel and monitoring compliance Detection of Training Needs Conduct surveys in the...
-
Project Management Intern
hace 5 meses
Ciudad del Carmen, México Baker Hughes A tiempo completoThe intern experience will provide opportunities to develop the fundamental skills and knowledge related to the Oil & Gas Turbomachinery business as well as relations with other areas of the company. The Intern will work with the Field Services team on a variety of business related projects. Specifically, the EID intern will: Manage and File documents...
-
Desktop Support Technician
hace 2 semanas
Del Valle, México NTT DATA Services A tiempo completoReq ID: 294381 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Desktop Support Technician - Field Tech to join our team in Colonia Del Valle - Alcaldia Benito Juarez, Ciudad de...
-
Desktop Support Technician
hace 1 semana
Del Valle, México NTT DATA A tiempo completoJob Description Req ID: 294381 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Desktop Support Technician - Field Tech to join our team in Colonia Del Valle - Alcaldia Benito...
-
Stewardess
hace 7 meses
Ciudad del Carmen, México Ogenus Offshore Management UK Ltd A tiempo completoCertification Required Seamans Book STCW Medical Hygiene Training for Catering Personnel **Duties**: Managing the ship's living and dining areas. Responsible for procuring and managing the inventory of food, supplies, and equipment needed to support the crew.
-
Field Service/support Engineer
hace 5 meses
Ciudad del Carmen, México Sensia Global A tiempo completoJob Description Responsible for performing system engineering for automation process control projects based on programmable controllers, drives, motor control centers, operator/field device, instrumentation, etc. Works on project assignments that are dependent upon the Job Level (moderate to complex projects). Designs, defines and implements complex system...
-
Transport & Network Planning Am Intern
hace 5 días
Puente del Sol, México DRÄXLMAIER Group A tiempo completo**Objective of the position** - Support with the collection and analysis of master data for optimization projects. **Principal activities**: - Work within Logistics team to gather required data. - Establish method for maintaining all data to the latest status. - Support in developing tools to improve supply chain transparency. - Work with various Logistics...
-
Continuous Improvement Specialist
hace 2 semanas
San Juan del Río, Querétaro de Arteaga, México Kerry A tiempo completoAs a key ambassador for Continuous Improvement, you will drive a culture of coaching, mentoring, and influencing at all levels in our plant.Key Responsibilities:Collaborate with the Kerry Plant Transformation Deployment Team, Functional SME's, Plant Leadership Team, and external partners to drive diagnostics, future state design work, and implementation of...
-
Virtual Assistant
hace 4 semanas
Lomas Del Country, México Big Casas LLC A tiempo completo**Company Overview**: Join a dynamic and growing staffing company that specializes in placing talented virtual assistants in various businesses, mainly within the real estate industry. We provide top-notch support services to help businesses thrive. **Responsibilities (depending on employer)**: - Assist in preparing and organizing real estate documents and...