Cloud Consultant
hace 2 meses
**Cloud Consultant(Hybrid 3 days a week in the office)**
**Location: Mexico City, Mexico.**
Responsible for providing world-class technical support to our enterprise clients for one of our management software solutions built for the digital workforce, which optimizes labor productivity and compliance. This position should be able to multi-task and prioritize workload to meet individual and team objectives. The incumbent will investigate software defects reported by customers and collaborate with R&D and Services as appropriate to deliver timely solutions. This position for those who thrive in a fast-paced environment and are looking to grow a rewarding career within Tech Support. This position offers the exciting opportunity to utilize your strong technical and problem-solving skills combined with the extensive product training and job coaching to help the Fortune 500 companies with their challenging issues that are critical to their daily operations.
**A Day in The Life Typically Includes**:
- Use analytical and problem-solving skills to efficiently investigate and resolve customer issues reported though a ticketing system.
- Manage RDBMS systems such as PostgreSQL, Aurora, Oracle, and SQL Server to replicate customer issues as needed.
- Work closely with R&D, Product Management and Services team on software defects, enhancement requests and consulting issues respectively.
- Meet or exceed all departmental goals including response times, customer satisfaction levels and knowledgebase contributions.
- Utilize excellent communication skills to diffuse heightened end-user sensitivity and interact with multiple levels of the Customer's organization.
- Ability to work on call on a rotational basis.
**Basic Qualifications**:
- Technical skills: Java, Groovy, SQL, Java Script.
- Proficiency with SQL and an understanding of relational database systems.
- Full proficiency in English.
- Exposure to object-oriented programming.
**Preferred Qualifications**:
- Any combination of the following would be a "Plus" such as Apache, WebLogic, WebSphere, AWS, Aurora, PostgreSQL, Cognos, among others.
- Eclipse IDE, and remote debugged java code as necessary.
Tipo de puesto: Tiempo completo
Salario: $43,000.00 - $46,000.00 al mes
Horario:
- Lunes a viernes
- Turno de 8 horas
Prestaciones:
- Bebidas gratis
- Estacionamiento gratuito
- Programa de referidos
- Seguro de gastos médicos mayores
- Seguro de vida
- Trabajar desde casa
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa
- Vales de restaurante
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