Technical Support Analyst L1

hace 5 meses


Tlahuac, México TD SYNNEX A tiempo completo

**Job description**

**Job profile: SMX-4216-Systems Admin II**

**About the Role**

This job will provide advanced technical support services to TD SYNNEX Customers. Position will assume multiple roles during its dynamic work schedule to provide 24*7 coverage together with TD SYNNEX's Support Team, such roles include incident handling & response, report delivery, proactive monitoring, preventive maintenances & onsite visits. Support will be provided to a wide variety of IT infrastructure technologies.

**What You'll Do**
- This position will assume, during your work shift, the 24x7 monitoring of all customers subscribed to the Monitoring Service, reacting in the first instance to possible problems that may occur.
- Monitoring Service, reacting in the first instance to possible problems that may be alerted by the SAMA monitoring system alerted by the SAMA monitoring system.
- You will assume 24x7 support tasks, performing the basic follow-up of support incidents that may arrive by mail and/or telephone.
- You will actively collaborate in the attention of remote management requests from customers.
- You will support in the generation of periodic or punctual reports to customers. Due to your visibility
- You will also adopt a pre-sales position and generate business opportunities in the form of new services or products.
- You will attend specific training on products monitored, supported and/or managed.

**What We're Looking For**
- 1+ years working as an L1 Support Engineer.
- Bachelors Degree.
- Network arquitecture and operative systems skills.
- Firewalls, Routers & Switching skills.
- Network monitoring skills.
- Teamwork.
- Analytical skills.
- Active communication skills.

**What's In It For You?**
- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.
- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- ** Diversity, Equity & Inclusion**:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.
- ** Connect with Your Community**: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for



  • Tlahuac, México STEFANINI LATAM A tiempo completo

    ¡Sé parte de Stefanini! En Stefanini somos más de 30.000 genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor. **Responsabilidades y atribuciones** ¡Seguro no te quieres quedar fuera! **¡On-Site Technical Support L1!** ¿Por qué te elegiremos? ¡Porque los desafíos que asumirás reflejan tus...


  • Tlahuac, México Infor A tiempo completo

    General information- Country - Mexico - City - Mexico City - Department - Global Support - Job ID - 39464 - Description & RequirementsAs a Technical Support Analyst, you will be a team member in the Global Support organization and you will provide responsive, world-class, quality support to customer accounts for Infor’s products. This position is for...


  • Tlahuac, México TD SYNNEX A tiempo completo

    **Job description** **Job profile: SMX-4217-Systems Admin III** **JOB PURPOSE** This job will provide advanced technical support services to TD SYNNEX Customers. Position will assume multiple roles during its dynamic work schedule to provide 24*7 coverage together with TD SYNNEX's Support Team, such roles include incident handling & response, report...


  • Tlahuac, México STEFANINI LATAM A tiempo completo

    ¡Sé parte de Stefanini! En Stefanini somos más de 30.000 genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor. **Responsabilidades y atribuciones** ¡Seguro no te quieres quedar fuera! **¡On-Site Technical Support L1!** ¿Por qué te elegiremos? ¡Porque los desafíos que asumirás reflejan tus...

  • Technical Support

    hace 5 meses


    Tlahuac, México Hewlett Packard A tiempo completo

    **Job Summary** - This role is responsible for delivering tailored post-sales software services to local accounts, responds to a range of queries, and utilizes proactive monitoring for issue prevention. The role maintains high customer satisfaction by addressing requirements and resolving issues promptly. The role troubleshoots IT infrastructure problems,...


  • Tlahuac, México Infor A tiempo completo

    General information- Country - Mexico - City - Mexico City - Department - Global Support - Job ID - 39048 - Description & RequirementsA Day in The Life Typically Includes: - Use analytical and problem-solving skills to efficiently investigate and resolve customer issues reported through a ticketing system. - Manage SQL Server to replicate customer issues as...


  • Tlahuac, México Hewlett Packard A tiempo completo

    **Job Summary** - This role is responsible for improving the customer experience by providing installation information, addressing challenges, and delivering software services across pre-sales, post-sales, and service delivery support. The role caters to diverse customer needs, offering tailored solutions to complex accounts. The role employs proactive...


  • Tlahuac, México ABB A tiempo completo

    **Technical Sales Support**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...


  • Tlahuac, México Citi A tiempo completo

    The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives...


  • Tlahuac, México Siteline Technologies A tiempo completo

    As a Technical Support Representative on the Forms Team, you will play a crucial role in helping Siteline achieve its goals by supporting a fundamental part of our business. Working closely with the customer success team, you will assist customers in transforming PDF forms into customer fillable forms using our internal tool. This role offers the opportunity...


  • Tlahuac, México DiDi Global A tiempo completo

    Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...


  • Tlahuac, México Thomson Reuters A tiempo completo

    **Application Support Analyst** Are you ready to work with high profile customers, technical support, and product development teams to bring deep knowledge and excellence in customer service for our IDT operation, having high service capabilities and technical expertise? **About the Role** In this opportunity as a Application Support Analyst, you will be...


  • Tlahuac, México Citi A tiempo completo

    **Responsibilities**: - The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed. - Start of day checks, continuous monitoring, and regional handover. -...


  • Tlahuac, México Citi A tiempo completo

    The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives...


  • Tlahuac, México RH Pro Experts A tiempo completo

    An American multinational information technology company that develops personal computers, printers and related supplies, as well as 3D printing services, is looking for: **Bilingual Technical Support Representative** **English 100% conversational** Required academic level: Systems engineering, mechatronics, electronics. Skilled at offering clients...


  • Tlahuac, México SAE A tiempo completo

    An American multinational information technology company that develops personal computers, printers and related supplies, as well as 3D printing services, is looking for: **Bilingual Technical Support Representative** **English 100% conversational** Required academic level: Systems engineering, mechatronics, electronics. Skilled at offering clients...


  • Tlahuac, México Gates Corporation A tiempo completo

    **Sr.** **SAP Integration** **Analyst** In addition, this role will also be responsible for working with hosting service providers for SAP Basis work including environment patching and upgrades for SAP middleware (Process Orchestration / CPI). Internally, this role will report to Gates ERP Technical Services lead in US. **ESSENTIAL DUTIES AND...


  • Tlahuac, México Zoetis A tiempo completo

    **Descripción de la vacante** La principal función del Agente de Soporte Técnico L1 es asistir a los usuarios de los Equipos de Diagnóstico así como a la Fuerza de Ventas y Distribuidores en todos los aspectos referentes a la operación, aplicación y resolución de problemas de todos los productos de diagnóstico veterinario, al mismo tiempo que...


  • Tlahuac, México Thomson Reuters A tiempo completo

    **About the Role**: In this opportunity as an **Application Support Analyst -Digital Support**, you will: - Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs. - Responsible for monitoring and analyzing business operational and technical key metrics. - Effectively...


  • Tlahuac, México Citi A tiempo completo

    The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives...