Cashier

**Here at SmallWorld Financial Services, we know how important it is to be able to support friends and family from abroad. Put simply, we believe that the more people we can help transfer money to overseas family, friends and businesses, the smaller the world becomes.**

**Our employees are as diverse as our customer base and we value the sharing of skillsets and cultures that come with a truly international company present in several countries.**

**SmallWorld is one of the largest money transfer companies in the world. We have a network of over 360,000 pick-up locations and a global team of over 1000 people who are responsible for over 15 million worldwide transactions each year.**

**Are you passionate about working for a global company that celebrates differences? Do you want to empower people and families to support each other regardless of distance?**

**Then join us Let's make this big world into SmallWorld**

**Job purpose summary**:
As a cashier, you work as a part of the team to provide a professional customer service experience to all of our customers, ensuring that you understand the process of sending money to different countries and supporting your team and customers on a daily basis. The job holder will be required to cover shifts in the absence of other branch cashiers. The successful applicant may be required to cover another branch, where practical, following a line manager request or as necessitated by the needs of the business.

Position reports to: The Netherlands Branch Coordinator

**Key responsibilities**:

- Ensure all customers are served in a competent, efficient and friendly manner.
- Provide information to customers regarding available promotions, policies and procedures related to transactions.
- Support the Team leader and Senior Cashier to promote the branch in your local area.
- Support all customers to send money to different countries.
- Buying and selling foreign currencies.
- Perform KYC, checking customer documents and uploading on the company's operating system (Omnex).
- Providing customer support as well as sorting out problems.
- Scan and upload receipts in Omnex.
- Follow all the company's money transfer procedures.
- Count money in cash drawers at the beginning of the shifts to ensure that amounts are correct, making sure enough change will be available.
- At the end of the day balance the tills.
- Complete the cashier payslip daily.
- Complete the branch payslip when required.
- On specific occasions follow the line manager's instructions to run the Branch.
- Other ad hoc duties as directed by your line manager, country manager or the other Dutch senior manager.

**Essential work skills**:

- Have excellent communication skills both written and verbal;
- At least 1 year of money handling experience;
- Be able to work independently as well as part of a team;
- Work calmly under pressure;
- Good in numeracy and computer Skills
- Being attentive and patient;
- Flexible;
- Act professionally;
- Have good time management skill;
- Knowledge of the product;
- Willingness to learn
- ** English and Spanish mandatory; Dutch intermediate**

INDHP