Business Analyst

hace 3 meses

Desde casa, México MSNS HR TECHNOLOGY LLC A tiempo completo

Role Overview
A business analyst is a self-driven individual who assesses the business processes in the organization and connects various departments with the IT sector. A business analyst is responsible for the implementation of process, tools and figuring out business issues and finding technical solutions for the same.
While analyzing current operational processes; assessment & designing or redesigning of these processes to drive significant improvements in productivity, quality and service and working closely with business stakeholders and technical team to specify and deliver new/enhanced processes.

**Responsibilities**:

- Partner with stakeholders across business units to develop analyses and documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams
- Evaluate, analyze, and communicate systems requirements, and maintain systems processes, including the delivery of monthly status reports to all appropriate parties
- Author and update internal and external documentation, and formally initiate and deliver requirements and documentation
- Conduct daily systems analytics to maximize effectiveness and troubleshoot problems
- Develop meaningful and lasting relationships with partners for optimized systems integration, and respond to questions and concerns from managers and executives with supporting research and recommendations
- Implement/Standardize/Optimize processes and functions for a large customer environment where IT services may get offered by multiple service providers
- Plan end-to-end process implementation considering various business and strategic scenarios
- Reengineer existing processes and design new processes to dramatically improve productivity, quality and service, ensuring appropriate stakeholder input and buy-in
- Work closely with technical team to implement the desired processes
- Support process and tool implementation through appropriate documentation for processes, functionalities, test scripts and training material
- Conduct operational trainings and follow organizational change management process
- Implement and report on KPI measurement & reporting

About you
- Experience with process analysis, process and solution design, and requirements engineering in CRM/customer management systems
- Strong analytical skillset, information visualization skill (PowerPoint, Excel) and you excel in presenting information to a target audience to enable them to take a decision. User centric design and how to source business requirements come natural to you
- Experience in agile development as well as traditional project management and a track record leading projects of global scale
- A consultative demeanor. You are able to listen to your business partners, interpret their needs and translate them into technical specifications. You like to constructively challenge and develop alternative proposals
- You enjoy communicating at all organizational levels and to utilize influencing skills to ensure focus is given to the most value adding activities
- You are solutions-oriented, able to work under stress and handle multiple priorities. You have a strong track record of delivering work with agility and high quality.
- You are a great teammate and willing to share knowledge within the team and broadly.
- You are fluent in English; proficiency in other languages is an asset.

**Job Type**: Contract
Contract length: 6 months

Pay: From $180.00 per hour

Expected hours: 40 per week

Ability to commute/relocate:

- Guadalajara, Jal.: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- When you are available for interview?
- What is Your English Speaking Level out of 10? (10/..?..)
- What is your current location?
- What is your salary Expectations USD/hr.
- Share your Linkedin Profile?

**Experience**:

- business Analyst: 3 years (required)

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