Customer Service Representative

hace 2 meses


Guadalajara, México AMMEGA Group A tiempo completo

Customer Service Representative

Brindar y Garantizar un servicio excepcional resolviendo solicitudes, consultas y problemáticas de los clientes para que tengan una experiência positiva con la empresa con cada interacción que pueda tener con el área de customer service Representative. Esto se logra a través de la gestión eficaz en cotización y atención de pedidos, resolución de problemáticas externas e internas, seguimiento, organización la capacitación y adaptación.

Responsabilidades principales
- Atender las solicitudes de cotización y pedidos de los clientes, recibidos a través de múltiples canales de comunicación proporcionados por la empresa.
- Procesar cotizaciones en pedidos del proyecto seleccionado de acuerdo con los requerimientos de este.
- Registro, envío y procesamiento de cotizaciones y pedidos solicitados por el cliente en las herramientas de sistemas proporcionadas (crm o erp SALESFORCE Y MQ) y correo electrónico o contacto del cliente.
- Dirigir las solicitudes de recomendaciones y requerimientos técnicos a los responsables de soluciones para conveyor belt y power transmission
- Construye y amplía las relaciones con los clientes que ayude a garantizar el enfoque centrado en el cliente.
- Cumplir y/o superar los requisitos de KPI departamentales.
- atender las indicaciones del área de cobranza para el procesamiento y requerimiento de cotizaciones.
- Participación y compromiso en la capacitación y actualización para mejora de las habilidades del servicio y conocimiento del producto
- Colaboración en la capacitación en la mejora continua para actualización e innovación de los procesos solicitados por el responsable del área.
- Dar uso adecuado de su tiempo de trabajo para manejarlo eficientemente, y cumplir con los objetivos del servicio al cliente
- Gestión, seguimiento de quejas y reclamaciones de los clientes, asegurando una resolución y manteniendo una actitud empática y profesional de acuerdo con los procedimientos establecidos a través de las herramientas proporcionadas (SALESFORCE)
- Otros proyectos y funciones que se le asignen.
- Acatar, respetar y cumplir políticas, código de conducta y reglamento interno enfocados en la misión y visión de AMMEGA
- Participación, colaboración y compromiso de los proyectos de mejora por parte de corporativo (cursos AMMforce, safety, campañas de RRHH)

Compartidas
- Trabajar estrechamente con otros departamentos para resolver las solicitudes, quejas o problemáticas y mejorar la experiência del cliente con otras áreas de la empresa.
- Apego, compromiso y colaboración con los procesos establecidos interdepartamentales y del área.

Relaciones con Partes Interesadas
- Actúa como enlace entre la empresa y sus clientes - fomentando relaciones efectivas con los representantes de los clientes

**Requisitos**:

- Escolaridad bachillerato y/o técnico.
- Experiência 1 año en atención a clientes en sector comercial
- Excelentes habilidades de comunicación verbal y escrita.
- Fuerte aptitud lógico matemático, técnica y organizacional.
- Autogestionado que puede trabajar de forma independiente, o trabajo en equipo
- Experiência y conocimiento con un CRM.
- Sentido de responsabilidad y compromiso
- Conocimiento práctico de paquetería Microsoft
- Inglés básico

Tipo de puesto: Tiempo completo

Sueldo: $13,000.00 - $15,000.00 al mes

Beneficios:

- Seguro de vida
- Uniformes gratuitos

Tipo de jornada:

- Turno de 8 horas

Lugar de trabajo: Empleo presencial



  • Guadalajara, México Tata Consultancy Services (TCS) A tiempo completo

    Tata Consultancy Services is an IT services, consulting and business, ensuring a level of certainty no other firm can match. TCS offers a consulting-Lead, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. This is delivered through its unique Global Network. We are hiring **Customer Service...


  • Guadalajara, México Tata Consultancy Services (TCS) A tiempo completo

    Tata Consultancy Services is an IT services, consulting and business, ensuring a level of certainty no other firm can match. TCS offers a consulting-Lead, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. This is delivered through its unique Global Network. We are hiring **Customer Service...


  • Guadalajara, México Helpware A tiempo completo

    **About Us**: Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative...


  • Guadalajara, México Tata Consultancy Services (TCS) A tiempo completo

    Tata Consultancy Services is an IT services, consulting and business, ensuring a level of certainty no other firm can match. TCS offers a consulting-Lead, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. This is delivered through its unique Global Network. We are hiring **Customer Service...


  • Guadalajara, México Wexpand A tiempo completo

    **Job Title: Customer Service Representative** As a Customer Service Representative, you'll be an integral part of our mission to make every move a joyful experience. **Your responsibilities will include**: - **Prompt and Courteous Support**: Answer customer support calls promptly and professionally, leaving a positive impression in every interaction. -...


  • Guadalajara, México Wipro A tiempo completo

    **Bilingual customer service representative** **$15000 - $17000 Mensual** - **Education**: High School / GED - **Experience**: 0- 6 months minimun, in Customer Service - **Skills Required**: Good communication skills, good analytical skills, typing speed of min 30 wpm with 90% accuracy - **Roles & Responsibilities**: Ensure accurate resolution of...


  • Guadalajara, México REALTRUCK A tiempo completo

    We are looking for an **OEM Customer Service Representative** to handle the reception and distribution of forecasts, follow up on production, and ensure the proper flow of EDI documents. This role also involves processing claims, following up with the Quality Control (QC) team, answering surveys, managing customer portals, reviewing scorecards, coordinating...


  • Guadalajara, México Flex LTD A tiempo completo

    Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...


  • Guadalajara, México Flex A tiempo completo

    Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...


  • Guadalajara, México Anstellen Global A tiempo completo

    Our client, a professional firm in the Technology industry is looking to engage a Customer Service Representative / Dispatcher, to support the needs of both the clients and staff. This position involves being the primary point of contact for: - Answer all incoming service calls and requests for Technical support. - Assigning and scheduling Technical...


  • Guadalajara, México Flex A tiempo completo

    Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...


  • Guadalajara, Jalisco, México Amcor Flexibles Latinamerica México A tiempo completo

    Amcor Flexibles Latinamerica México seeks a skilled Customer Service Representative to join its team.Key Responsibilities:• Monitor and manage customer orders, ensuring timely delivery and quantity requested.• Collaborate with sales and planning to resolve issues and negotiate new orders.• Develop and maintain strong relationships with clients,...


  • Guadalajara, Jalisco, México Insulet Corporation A tiempo completo

    Unlock Your Potential in a dynamic and innovative environment at Insulet Corporation!We're seeking a highly motivated and performance-driven individual to join our Product Support team as a Customer Service Representative I. In this role, you'll play a crucial part in delivering exceptional customer experiences and ensuring the success of our customers who...


  • Guadalajara, Jalisco, México Digital Risk, Llc. A tiempo completo

    **Job Summary**Mphasis is seeking a highly skilled Customer Service Representative to join our team in Guadalajara. As a Customer Service Representative, you will be responsible for processing customer purchase orders, following up on transactions, and providing exceptional customer service. **Key Responsibilities**Process customer purchase orders and follow...


  • Guadalajara, México Helpware A tiempo completo

    **About Us** Helpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners...


  • Guadalajara, México Tres R A tiempo completo

    **Vacante para la empresa Tres R en Guadalajara, Jalisco***:Customer Service Representative.** **Requisitos**: - **Ingles conversacional.**: - Cuentas con Bachillerato trunco o en curso. - **No necesitas experiência.**: - **Vives en Guadalajara.** **Ofrecemos**: - **Sueldo $10,500 mas bonos.**: - Prestaciones de ley. - Capacitación pagada. -...


  • Guadalajara, México Tata Consultancy Services (TCS) A tiempo completo

    About TCS **Tata Consultancy Service (TCS)** is an IT Service consulting and business solution provider that has been partnering with the World's Largest Businesses in their transformation journeys. Title: Customer Service Representative Location: Guadalajara, Mexico (Onsite) Language requried: English Required: - Good knowledge of Windows OS,...


  • Guadalajara, México 300 FLEXTRONICS MANUFACTURING MEX, SA DE CV. A tiempo completo

    Job Summary To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Customer Service Representative  located in Guadalajara, North Campus. Reporting to the Business Development Manager the Customer Service Representative role will be in charge of communicating with customers and...


  • Guadalajara, Jalisco, México Helpware A tiempo completo

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients.


  • Guadalajara, México Helpware A tiempo completo

    In the role of a Customer Service Representative, you will address a variety of customer inquiries in a personalized, friendly, and informative manner, ensuring an exceptional customer experience. **Primary Responsibilities**: - Become an expert on the product, knowing all the specifics of its functioning. - Address customer inquiries, troubleshoot...