Customer Service Representative
hace 2 meses
Customer Service Representative
Brindar y Garantizar un servicio excepcional resolviendo solicitudes, consultas y problemáticas de los clientes para que tengan una experiência positiva con la empresa con cada interacción que pueda tener con el área de customer service Representative. Esto se logra a través de la gestión eficaz en cotización y atención de pedidos, resolución de problemáticas externas e internas, seguimiento, organización la capacitación y adaptación.
Responsabilidades principales
- Atender las solicitudes de cotización y pedidos de los clientes, recibidos a través de múltiples canales de comunicación proporcionados por la empresa.
- Procesar cotizaciones en pedidos del proyecto seleccionado de acuerdo con los requerimientos de este.
- Registro, envío y procesamiento de cotizaciones y pedidos solicitados por el cliente en las herramientas de sistemas proporcionadas (crm o erp SALESFORCE Y MQ) y correo electrónico o contacto del cliente.
- Dirigir las solicitudes de recomendaciones y requerimientos técnicos a los responsables de soluciones para conveyor belt y power transmission
- Construye y amplía las relaciones con los clientes que ayude a garantizar el enfoque centrado en el cliente.
- Cumplir y/o superar los requisitos de KPI departamentales.
- atender las indicaciones del área de cobranza para el procesamiento y requerimiento de cotizaciones.
- Participación y compromiso en la capacitación y actualización para mejora de las habilidades del servicio y conocimiento del producto
- Colaboración en la capacitación en la mejora continua para actualización e innovación de los procesos solicitados por el responsable del área.
- Dar uso adecuado de su tiempo de trabajo para manejarlo eficientemente, y cumplir con los objetivos del servicio al cliente
- Gestión, seguimiento de quejas y reclamaciones de los clientes, asegurando una resolución y manteniendo una actitud empática y profesional de acuerdo con los procedimientos establecidos a través de las herramientas proporcionadas (SALESFORCE)
- Otros proyectos y funciones que se le asignen.
- Acatar, respetar y cumplir políticas, código de conducta y reglamento interno enfocados en la misión y visión de AMMEGA
- Participación, colaboración y compromiso de los proyectos de mejora por parte de corporativo (cursos AMMforce, safety, campañas de RRHH)
Compartidas
- Trabajar estrechamente con otros departamentos para resolver las solicitudes, quejas o problemáticas y mejorar la experiência del cliente con otras áreas de la empresa.
- Apego, compromiso y colaboración con los procesos establecidos interdepartamentales y del área.
Relaciones con Partes Interesadas
- Actúa como enlace entre la empresa y sus clientes - fomentando relaciones efectivas con los representantes de los clientes
**Requisitos**:
- Escolaridad bachillerato y/o técnico.
- Experiência 1 año en atención a clientes en sector comercial
- Excelentes habilidades de comunicación verbal y escrita.
- Fuerte aptitud lógico matemático, técnica y organizacional.
- Autogestionado que puede trabajar de forma independiente, o trabajo en equipo
- Experiência y conocimiento con un CRM.
- Sentido de responsabilidad y compromiso
- Conocimiento práctico de paquetería Microsoft
- Inglés básico
Tipo de puesto: Tiempo completo
Sueldo: $13,000.00 - $15,000.00 al mes
Beneficios:
- Seguro de vida
- Uniformes gratuitos
Tipo de jornada:
- Turno de 8 horas
Lugar de trabajo: Empleo presencial
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