Technical Sales Engineer
hace 2 semanas
**About us**
We are professional and agile.
Our work environment includes:
- Modern office setting
- Food provided
**Technical Sales Engineer - *Hybrid opportunity**
**FUNCTION**
Provide clients with sales advice and support on products and services. Possess strong multilingual communication skills to work in a multi discipline cross functional role. Be able to support and communicate with multiple departments including, technical support engineering, customer service, sales, and marketing. Support data gathering methods and reporting needs. Provide leadership and guidance to resolving technical support escalations both internally and externally.
**RESPONSIBILITIES AND AUTHORITIES**
- Coordinate customer service technical support escalation issues, ensuring timely and satisfactory resolution of customer issues
- Be the technical focal point for Mexico, Central, and Latin America
- Be the technical focal point for company sales account managers.
- Diagnose, troubleshoot, and resolve PC hardware, networking, and software issues.
- Escalate critical customer situations to the appropriate level of management and engineering expertise
- Track and monitor all support cases to ensure timely resolution and follow-up
- Work closely with company sales, service, and support teams to address needs and concerns of Small/Medium business, Enterprise, and Education customers.
- Develop content to support in region third party service providers and sales groups.
- Oversee the coordination, administration and execution of technical support programs, projects, process, and performance metrics/standards.
- Ensure that issues and recommendations about programs, tools, projects, products, process, metrics, standards and customers are escalated in accordance with technical support policies and procedures.
- Review customer support scenarios to identify opportunity areas and recommend/implement improvements though analysis and feedback.
**RELATIONSHIPS**
- Reports to region sales manager
- Work closely with Sales Account Executives daily.
- Work closely with counterparts in other company Americas region.
**POSITION SPECIFICATIONS**
- Multilingual - Spanish and English required
- Bachelor’s degree in Computer Science, Information Technology or relevant field or equivalent combination of education and work experience
- One to two years of technical work experience preferred
- Good understanding of computer systems, mobile devices and other tech products with knowledge of computer components including motherboards, processors, memory, expansion cards, and peripherals is preferred
- Excellent verbal and written communication skills.
- Excellent sales and customer service skills with a proven ability to explain technical products to non-technical audiences.
- Ability to troubleshoot software and hardware issues on computers
- Ability to collaborate effectively and work as part of a team
- Organized, efficient, and results-driven
- Works well under pressure and manages stressful situations with ease
- Critical thinker with interpersonal skills
- Some overnight travel may be required
Pay: $38,000.00 per month
Ability to commute/relocate:
- Coyoacán, CDMX: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- technical work: 2 years (required)
- Technical Engineer: 1 year (required)
**Language**:
- English (required)
- Spanish (required)
Willingness to travel:
- 25% (preferred)
Work Location: In person
-
Technical Support Engineer
hace 5 días
Tlahuac, México Hewlett Packard A tiempo completo**Job Summary** - This role is responsible for leading technical support for end users and authorized service providers, utilizing proactive monitoring for issue prevention. The role maintains high customer satisfaction levels, addressing customer-related issues promptly, and offering comprehensive software services for post-sales and service delivery...
-
Technical Support Engineer
hace 3 semanas
Tlahuac, México Vision Group A tiempo completo**Job Summary** Vision Group highly believes on Artificial Intelligence & Internet-of-Things based systems for the digital world. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and confident on your skills and experience, do join immediately for achieving new goals. **Designation**:QA...
-
External Sales Engineer
hace 2 días
Tlahuac, México Endress+Hauser (México) S.A. de C.V. A tiempo completo**Roles + Responsibilities** Execute the sales process in the assigned territory and customer portfolio. Management and attention to opportunities generated in your territory and/or assigned client portfolio. Monitor and provide follow-up advice to clients. Understand and comply with the requirements requested by the company's internal...
-
Technical Support Engineer
hace 1 semana
Tlahuac, México Ciena A tiempo completo**Vacante para la empresa Ciena en Cuauhtémoc, Ciudad de México**: **Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, well-being, and belonging. We’re a technology company that leads with our...
-
Field Technical Support Engineer
hace 2 días
Tlahuac, México Hewlett Packard A tiempo completo**Job Summary** - This role is responsible for offering comprehensive software services focused on proactive and reactive services for mission critical customers and for enhancing customer satisfaction by addressing their requirements, providing guidance, and resolving challenges within established procedures. The role monitors operational performance,...
-
Technical Support Engineer-nms
hace 2 días
Tlahuac, México Ciena A tiempo completoCiena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, well-being and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...
-
Technical Support Engineer-packet
hace 2 días
Tlahuac, México Ciena A tiempo completoCiena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...
-
Controls Engineer
hace 4 días
Tlahuac, México ABB A tiempo completo**Controls Engineer - PLC Programmer**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together,...
-
Application Engineer
hace 4 días
Tlahuac, México Tetra Pak A tiempo completoAt Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen._ **Job Summary**: The position is based in Cuautitlan, Izcalli **What you will do**: As an...
-
Technical Specialist
hace 2 días
Tlahuac, México IBM A tiempo completoIntroduction The 'IBM Ecosystem' includes thousands of partners who 'Build' on, 'Sell' or 'Service' IBM technologies and platforms. As a Partner Technical Specialist your purpose is to influence your partners' technical strategies, working to incorporate and embed IBM's technology portfolio into Partner's reference architectures, practices, and solutions...
-
Global Technical Support Engineer-nms
hace 1 semana
Tlahuac, México Ciena A tiempo completo**Vacante para la empresa Ciena en Cuauhtémoc, Ciudad de México**: **Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, well-being, and belonging. We’re a technology company that leads with our...
-
Sr. Support Engineer
hace 5 días
Tlahuac, México Gigamon A tiempo completoWe are seeking a Technical Support Engineer to provide world-class support to Gigamon customers and partners. This role requires a friendly, polished communicator, committed to solving complex problems and delivering high-level customer satisfaction. You will get the opportunity to work with Engineering, Sales, and Customer Success to resolve Gigamon...
-
Controls Engineering Technical Specialist
hace 5 días
Tlahuac, México Cummins Inc. A tiempo completo**Controls Engineering Technical Specialist** **Description** **IRC1046662** **Controls Engineering Technical Specialist** Our culture believes in RAISING YOUR POTENTIAL. We offer global opportunities to develop your career, make your community a better place, and work with today's most innovative people looking to solve the toughest problems we face...
-
Global Technical Support Engineer
hace 1 semana
Tlahuac, México Ciena A tiempo completo**Vacante para la empresa Ciena en Cuauhtémoc, Ciudad de México**: **Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, well-being, and belonging. We’re a technology company that leads with our...
-
Technical Account Manager
hace 2 días
Tlahuac, México Tanium A tiempo completo**The Basics**: At Tanium, our Field Technical Account Manager (TAM) fulfills a necessary role in our organization to serve our prospects, partners and customers by delivering the Tanium value proposition across each interaction. TAMs collaborate with their manager and other senior team members to build and take ownership of the technical account strategy...
-
Technical Support Engineer
hace 3 semanas
Tlahuac, México SAE Soluciones Avanzadas en Electrónica A tiempo completo**About the role** - Performing hardware configurations, troubleshooting errors/problems, monitoring and/or testing performance. - Server maintenance, diagnosis, and incident resolution, with a focus on the NonStop system. - Providing excellent customer service to the company's clients. - Collaborating effectively as part of a team and maintaining positive...
-
Software Engineer
hace 6 días
Tlahuac, México Murex A tiempo completo**Who we are**: Murex is a global fintech leader in trading, risk management, and processing solutions for capital markets. Operating from our 19 offices, 2400 Murexians from over 60 different nationalities ensure the development, implementation, and support of our platform which is used by banks, asset managers, corporations, and utilities, across the...
-
Office Engineer
hace 5 días
Tlahuac, México Eosol Group A tiempo completoDescription About us? EOSOL is an engineering and technical assistance company international with headquarters in Pamplona, Spain and presence in France, Portugal, United States, Mexico, Chile, Colombia, Egypt, South Africa, Morocco and Kuwait. We have a unique position in the market of the sector of the renewable energies with solutions for a wide range of...
-
Staff Support Engineer
hace 2 días
Tlahuac, México Gigamon A tiempo completoWe are seeking a Technical Support Engineer to provide world-class support to Gigamon customers and partners. This role requires a friendly, polished communicator committed to solving complex problems and delivering high-level customer satisfaction. You will get the opportunity to work with Engineering, Sales, and Customer Success to resolve Gigamon products...
-
B2b Sales Delivery Manager
hace 2 días
Tlahuac, México L'Oreal A tiempo completo**SUMMARY** - In this role, the Sales Delivery Manager will be responsible for Project Management on multiple concurrent projects that will deliver Sales solutions to enhance the everyday selling experience for Sales teams across the Americas Zone. This is an Americas Zone based role within L’Oreal, which includes all the countries where L’Oreal has a...