Sr Technical Support Associate

hace 1 mes


San Luis Potosí S L P, México Resideo A tiempo completo

**JOB DUTIES:
- Facilitate issue identification and analysis
- Investigate and resolve technical issues
- Track requests resolution
- Provide technical training
- Build relationships with customers
- Test products & softwareDevelop and share knowledge

**YOU MUST HAVE:
- Some experience in the field or related.Full conversational English.

**WE VALUE:
- Conversational French (B1 and above)
- Bachelor degree in Management, Computer Science or a technology related discipline
- Experience in customer service is preferred
- Good interpersonal and verbal & written communication skills
- Knowledge of technologies used in Resideo products.
- Strong continuous improvement mindset, strong leadership impact
- Demonstrated experience with Knowledge Management & Call Center ManagementGood administration skills

LI-JB1
LI-HYBRID


  • IT Support Associate

    hace 5 días


    San Luis Potosí, S. L. P., México Cummins Inc. A tiempo completo

    Our culture believes in **_POWERING YOUR POTENTIAL_**. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems. We believe in flexibility for you to explore your passions while making an impact through meaningful work within our...


  • San Luis Potosí, S. L. P., México ABB A tiempo completo

    **Technical Support Engineer**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.**: **This...


  • San Luis Potosí, S. L. P., México Resideo A tiempo completo

    **JOB DUTIES: - Facilitate issue identification and analysis. - Investigate and resolve technical issues. - Track requests resolution. - Provide technical training. - Build relationships with customers. - Test products & software.Develop and share knowledge. **YOU MUST HAVE: - Some experience in related field. - Conversational French.Excellent...


  • San Luis Potosí, S. L. P., México ADI Global Distribution A tiempo completo

    **JOB DUTIES: - Supervise technical service-related operations. - Ensure all team members are meeting performance and quality KPIs. - Perform Call Quality Assessments. - Follow up and coach team members about customer survey feedback - Reach out to Dealer Customers who provide detractor NPS/CSAT scores. - Oversee the work of technical support agents to...


  • San Luis Potosí, S. L. P., México Bosch Group A tiempo completo

    **Descripción de la empresa** Our strategic objective is to create connected solutions, improving the quality of life worldwide. Let’s grow together, enjoy more, and inspire each other. - **Reinvent yourself**:At Bosch, you will evolve. - **Discover new directions**:At Bosch, you will find your place. - **Balance your life**:At Bosch, your job matches...


  • San Luis Potosí, S. L. P., México ADI Global Distribution A tiempo completo

    **JOB DUTIES: - Answer customer technical inquiries that can be highly complex, ensuring clear and effective communication. - Listen attentively to customer needs and concerns, ensuring a customer-first approach. - Provide amazing customer service experiences that exceed customer expectations. - Provide detailed feedback on product issues by writing bug...


  • San Luis Potosí, San Luis Potosí, México Resideo A tiempo completo

    **About the Job**We are seeking a highly skilled Technical Support Associate to join our team at Resideo. In this role, you will be responsible for providing exceptional technical support to our customers.**Job Responsibilities**The successful candidate will have the following key responsibilities:Facilitate issue identification and analysis to ensure prompt...


  • San Luis Potosí, San Luis Potosí, México Abb A tiempo completo

    **About the Role**:A highly skilled Technical Support Specialist is required to join the ABB IS Services team. The successful candidate will be responsible for providing technical support and optimization services to ensure the availability and performance of our business-facing services.This role reports to the IS Technical Service Mgr Technical Plt.**Key...


  • San Luis Potosí, San Luis Potosí, México Resideo A tiempo completo

    Job Overview:We are seeking a skilled Technical Support Professional to join our team at Resideo. As a key member of our support team, you will provide exceptional customer service and technical expertise to our customers.Estimated Salary Range: $55,000 - $75,000 per yearAbout the Role:In this role, you will be responsible for answering complex technical...


  • San Luis Potosí, San Luis Potosí, México Schweitzer Engineering Laboratories A tiempo completo

    Schweitzer Engineering Laboratories is seeking an Electrical Systems Development Associate to provide technical support to staff and customers, develop and maintain knowledge in SEL processes and technologies, perform testing on new and existing technology, document and communicate test results. As a key member of our team, you will understand, create, and...


  • San Luis Potosí, S. L. P., México Cummins Inc. A tiempo completo

    **DESCRIPTION** **Job Summary**: Performs basic non production activities which support the manufacturing processes in accordance with quality and productivity requirements safely in a manufacturing environment with direct guidance. **Key Responsibilities**: Health, Safety & Environmental (HSE) Stop work and immediately report any major injury...


  • San Luis Potosí, S. L. P., México Cummins Inc. A tiempo completo

    **Job Summary**: Performs basic non production activities which support the manufacturing processes in accordance with quality and productivity requirements safely in a manufacturing environment with direct guidance. **Key Responsibilities**: Health, Safety & Environmental (HSE) Stop work and immediately report any major injury hazards. Report any...


  • San Luis Potosí, S. L. P., México Cummins Inc. A tiempo completo

    **Job Summary**: Performs basic non production activities which support the manufacturing processes in accordance with quality and productivity requirements safely in a manufacturing environment with direct guidance. **Key Responsibilities**: Health, Safety & Environmental (HSE) Stop work and immediately report any major injury hazards. Report any...


  • San Luis Potosí, S. L. P., México Cummins Inc. A tiempo completo

    **Job Summary**: Performs basic non production activities which support the manufacturing processes in accordance with quality and productivity requirements safely in a manufacturing environment with direct guidance. **Key Responsibilities**: Health, Safety & Environmental (HSE) Stop work and immediately report any major injury hazards. Report any...


  • San Luis Potosí, S. L. P., México ABB A tiempo completo

    **Customer Support Specialist**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.**: **This...


  • San Luis Potosí, S. L. P., México Cummins Inc. A tiempo completo

    **DESCRIPTION** Our culture believes in **_POWERING YOUR POTENTIAL_**. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems. We believe in flexibility for you to explore your passions while making an impact through meaningful work...


  • San Luis Potosí, S. L. P., México ABB A tiempo completo

    **EL Sales Support Specialist - Configuration and Quotation**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next...


  • San Luis Potosí, San Luis Potosí, México Resideo A tiempo completo

    **Key Responsibilities:**• Identify and analyze technical issues to provide effective solutions.• Investigate and resolve technical problems to ensure customer satisfaction.• Track and manage requests to ensure timely resolution.• Provide technical training to enhance customer knowledge.• Build strong relationships with customers through excellent...


  • San Luis Potosí, S. L. P., México ABB A tiempo completo

    **IS Technical Service Manager**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.**: **This...


  • San Luis Potosí, S. L. P., México ABB A tiempo completo

    **ELECTRIFICATION Sales Support Manager**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your...