Associate Cloud Support Engineer

hace 6 meses

Ciudad de México DigitalOcean A tiempo completo

**Do you ever wonder what happens inside the cloud?**:
**We're looking for someone passionate about customer advocacy, improving the customer experience, and providing world-class support for our Managed Databases offering.**:
We are looking for a passionate Cloud Support Engineer to work in our 2nd shift 4PM-12AM EST (2:30AM-10:30AM IST/ 2AM-10AM PKT). As a Cloud Support Engineer, you'll work both independently and collaboratively with your team to troubleshoot and resolve highly-technical issues that customers encounter while using our platform. You'll partner cross-functionally with our product and engineering teams to drive feedback, improve internal & external tooling, launch new products & features, and deliver an exceptional customer experience.

**What You'll Be Doing**:

- Troubleshooting and resolving technical support requests created by our customers spanning a growing range of database engines, including: MySQL, PostgreSQL, Redis, MongoDB and Kafka.
- Representing the voice of support, speaking on behalf of our customers through direct engagement with our product and engineering teams.
- Contributing to internal documentation that provides your team with the resources they need to perform in their role and external documentation that allows our customers to self-serve.
- Engaging customers and responding to technical questions received through our community Q&A forum.

**What We'll Expect From You**:

- Knowledge of at least one database engine (MySQL, PostgreSQL, Redis, Kafka and MongoDB), with the ability to quickly learn new engines ranging from those currently available to those we may offer in the future
- Highly self-motivated with the ability to work independently, collaboratively, and with a high degree of autonomy in a remote work environment
- Growth mindset, with an unrelenting focus on improving your knowledge and skill set
- **Bonus**: Experience using and troubleshooting MongoDB (in production is a plus)
- **Bonus**: Experience with one or more programming languages (PHP, Python, NodeJS)

**Why You'll Like Working for DigitalOcean**:

- **We reward our employees**. The salary range for this position is based on relevant years of experience and skills. Employees may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees including grants of equity upon hire and the option to participate in our Employee Stock Purchase Program.
- **We value development.** You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that is always challenging our teams and employees to continuously grow. We maintain a growth mindset in everything we do and invest deeply in employee development through formalized mentorship and other internal programs. We provide all employees with reimbursement for relevant conferences, training, and education.
- **We care about your well-being. **In addition to cash and equity compensation, we also offer employees a competitive array of benefits. In the United States, these include health insurance, unlimited vacation, retirement benefits, a generous parental leave program, and additional resources to support employees' overall well-being. While the philosophy around our benefits is the same worldwide, specific benefits may vary in other countries due to local regulations and preferences.
- **We value diversity and inclusivity.** We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- This is a remote role
- #LI-Remote_

  • Cloud Support Intern

    hace 3 meses

    Ciudad de México, CDMX Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    Currently enrolled in a Bachelor’s degree in Computer Science or associated field with a graduation conferral date between December 2024 and December 2026 Would you like to use the latest cloud computing technologies? As a Cloud Support Associate Intern you will learn to solve critical customer problems that may span multiple AWS services and partner with...

  • Cloud Domain Support Engineer

    hace 7 meses

    Ciudad de México Ericsson A tiempo completo

    **Cloud Domain Support Engineer,**: ***: **Location: Mexico & Queretaro**: The BNEW SDU Mexico organization has office in Mexico City. ***: **About this opportunity**: The Support organization in Mexico is looking for skilled engineers that are interested in working with Flow 2 (F2) global customer support for the Cloud product area. ***: **What you will...

  • Cloud Support Associate, Aws

    hace 4 meses

    Ciudad de México, CDMX Amazon Web Services Mexico S. de R.L. de C.V. - C68 A tiempo completo

    Knowledge or experience with system administration, and troubleshooting any operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related). - Understanding or experience with tools, concepts, troubleshooting, and administration within cloud-based...

  • Cloud Support Associate

    hace 3 meses

    Ciudad de México, CDMX Amazon Web Services Mexico S. de R.L. de C.V. - C68 A tiempo completo

    Knowledge or experience with system administration, and troubleshooting any operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related). - Understanding or experience with tools, concepts, troubleshooting, and administration within cloud-based...

  • Cloud Engineer

    hace 4 días

    Ciudad de México NTT Data Services A tiempo completo

    **Req ID**: 227421 We are currently seeking a Cloud Engineer to join our team in CDMX, Ciudad de México (MX-CMX), Mexico (MX). The Cloud Engineer will be responsible for providing technical solutions to support and forward Independent Health’s cloud strategy. They will also be accountable for analyzing and implementing solutions to enable enterprise...

  • Cloud Support Engineer Ii

    hace 1 mes

    Ciudad de México, CDMX Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    Minimum of 3+ years of related professional experience and bachelor’s degree in Engineering/Computer Science/ Mathematics or any related field or equivalent military experience. - Experience with system administration, and troubleshooting any operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching,...

  • Cloud Support Engineer Ii

    hace 1 mes

    Ciudad de México, CDMX Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    Minimum of 3+ years of related professional experience and bachelor’s degree in Engineering/Computer Science/ Mathematics or any related field or equivalent military experience. - Experience with system administration, and troubleshooting any operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching,...

  • Cloud Engineer

    hace 4 días

    Ciudad de México NTT DATA A tiempo completo

    **Req ID**:227421 We are currently seeking a Cloud Engineer to join our team in CDMX, Ciudad de M\u00e9xico (MX-CMX), Mexico (MX). The Cloud Engineer will be responsible for providing technical solutions to support and forward Independent Health's cloud strategy. They will also be accountable for analyzing and implementing solutions to enable enterprise...

  • Lead Os and Cloud Engineer

    hace 2 semanas

    México NTT DATA A tiempo completo

    **Req ID**: 305501 We are currently seeking a Lead OS and Cloud Engineer - UNIX/Linux to join our team in Remote, México (MX-MEX), Mexico (MX). Thorough technical knowledge of Linux/UNIX/AIX platforms (Ubuntu, RHEL/SuSE). Must be able to demonstrate deep technical troubleshooting and problem-solving skills. Expertise in UNIX heterogeneous platform...

  • Cloud Support Engineer I

    hace 6 meses

    Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. - C68 A tiempo completo

    Minimum of 1+ years of related professional experience and bachelor’s degree in Engineering/Computer Science/ Mathematics or any related field or equivalent military experience. - Knowledge or experience with system administration, and troubleshooting any operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing,...

  • Cloud Support Engineer Ii

    hace 1 mes

    Ciudad de México, CDMX Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    Minimum of 3+ years of related professional experience and bachelor’s degree in Engineering/Computer Science/ Mathematics or any related field or equivalent military experience. - Experience with system administration, and troubleshooting any operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching,...

  • Senior Cloud Administrator

    hace 7 meses

    Ciudad de México Techunting A tiempo completo

    Description The primary responsibility of the Senior Cloud Administrator will be to oversee cloud infrastructure environments. The following functions will be performed in this role: Troubleshooting and proactive analysis related to Cloud infrastructure environments. Resizing resource loads (scaling), parameter configuration, security directive...

  • Data Cloud technical Support Engineer

    hace 4 meses

    Ciudad de México, CDMX Salesforce A tiempo completo

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Cloud / Ansible and Jenkins Technician

    hace 7 meses

    Ciudad de México Techunting A tiempo completo

    Description **Main Responsibilities**: Support for Jenkins deployment executions. Automation of processes through Ansible and Jenkins. Analysis of code errors in Terraform to support deployments. Administration and support for cloud-based infrastructure services (Azure, AWS, GCP, and OCI). Management of Azure, AWS, GCP, and OCI cloud portals. Maintenance of...

  • Cloud Support Engineer I

    hace 3 meses

    Ciudad de México, CDMX Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    1+ year of experience with enterprise systems administration in Windows Server and related services, and with Windows troubleshooting tools. - Knowledge or experience with network troubleshooting. - Ability to communicate effectively in English (written and spoken) within technical and business settings. As a Cloud Support Engineer you will learn at an...

  • Staff Support Engineer

    hace 7 meses

    Ciudad de México Gigamon A tiempo completo

    Gigamon, recently certified as a Great Place to Work, helps the world’s leading organizations run fast, stay secure and innovate. We provide the industry’s first elastic visibility and analytics fabric, which closes the cloud visibility gap by enabling cloud tools to see the network and network tools to see the cloud. With visibility across their entire...

  • Cloud Support Engineer I

    hace 5 meses

    Ciudad de México, CDMX Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    1+ year of experience with secure corporate access and communications between users/servers, securing architectures from various attacks and vulnerabilities, and understanding identity access management and cryptography concepts. - Knowledge or experience with system administration, and troubleshooting any operating system (Linux and/or Windows) and...

  • Cloud Support Engineer Ii

    hace 1 mes

    Ciudad de México, CDMX Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    Minimum of 3+ years of related professional experience and bachelor’s degree in Engineering/Computer Science/ Mathematics or any related field or equivalent military experience. - Experience with system administration, and troubleshooting any operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching,...

  • Appian AWS Cloud Systems Engineer

    hace 3 semanas

    Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Nuvit Service is seeking a highly skilled Appian AWS Cloud Systems Engineer to join our team.As a key member of our technical staff, you will be responsible for the deployment and management of Appian platforms in the AWS cloud.The ideal candidate will have 5-7 years of experience supporting Appian platforms and a strong background in Amazon AWS knowledge...

  • Oci Cloud Infrastructure Technician

    hace 7 meses

    Ciudad de México Techunting A tiempo completo

    Description **Main Responsibilities**: Administration and support for OCI cloud infrastructure services, and potentially for AWS, GCP, and Azure. Management of OCI cloud portals and optionally other portals for Azure, AWS, GCP, and OCI. Resizing of load resources, configuration of parameters, security policy configuration, inventory maintenance,...