Passenger Lifecycle Intern

hace 3 meses

Ciudad de México DiDi Global A tiempo completo

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

Team Overview:
From day one you'll find a rich, collaborative, global culture where your responsibilities will have a direct impact on the company's strategy and growth.

Being part of the Passenger Platform Team will give you the unique opportunity to be responsible for improving and offering a solid experience to our passengers in all SSL (Spanish Speaking Latinamerica) countries, having as a main leverage product features and our internal communication channels (SMS, Mail, Push, among others).

Role Responsibilities:

- Take part in the definition and execution of the lifecycle strategy of our users, having as a main leverage our internal communication channels.
- Give support to the Growth Team making better the quality of our new users with a strong focus on improvingour retention.
- Execute the cross selling strategies, driving the growth of other product lines such as Food and Fintech, besides increasing of our users LTV.
- Work very close with several supporting areas like Marketing, Operations, Food and Fintech teams.

Role Qualifications:
Required:

- Educational Background: Studying Engineering, Business Administration or related fields ideally to be graduated in 1 year.
- Experience or desire to learn how to use data-based decision-making, exercising good judgment in ambiguous circumstances, and effectively communicating across a diverse team.
- Strong Excel skills.
- Proficiency in English & Spanish.
- SQL intermediate knowledge.
- Clear Communicator - you are a clear and concise communicator with the ability to synthesize a lot of information quickly and highlight the key insights.
- Proven problem solving skills.
- Excellent organization and time management systems for yourself and your stakeholders.

Preferred
- Demonstrated experience using programming languages or tools for data extraction and analysis such Python, R, etc.

EEO Statement:
**You'll love working at DiDi because**
- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

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