Microsoft Sysadmin

Together we are powering the future of Higher Education:
Here at Ellucian, we are motivated by a mission ~ the power of education to transform lives and change the world. We are the global market leader in EdTech for Higher Education, serving more than 2,900 customers and reaching over 26 million students in 50+ countries. We are dedicated to helping Higher Ed thrive by transforming their institutions to agile, digitally connected campuses that enable student success.

About the Opportunity:
**Where you will make an impact**
- Management of virtual environments hosted either in Hyper-V or VMWare
- Management of Active Directory environments (setup, decommission, troubleshooting, best practices, security hardening, etc.)
- Understanding, implementing and troubleshooting Hybrid identities and environments
- Understanding, implementing and troubleshooting Azure or other multifactor authentication product
- Deployment, configuration, troubleshooting, security hardening, migration, update, upgrade and capacity planning of Windows Servers (2008 and above)
- Best practices assessments and remediation plan/implementation for Windows Servers and other Microsoft products
- Disaster recovery planning and testing for Windows Server, Exchange Server and Active Directory
- Understanding, implementing, configuring and troubleshooting Exchange Server and Exchange Online services and recipients.
- Azure and ADFS Single Sign-On implementation, troubleshooting and migration.
- Proactively search for processes and/or environments enhancements to benefit projects and ongoing operation.
- Train and mentor junior system admins or L1 personnel as required.
- Identify and if possible, automate processes through scripts, tools, etc.
- Work based on objectives.
- Enroll in the on-call process (24/7 production support).
- Performing other duties as assigned.
- List of main products and technologies we support (not limited to this list):

- Active Directory (Directory Services, Certificate Services, DNS, DHCP, GPOs)
- Azure AD Connect
- Active Directory Federation Services (ADFS)
- Messaging and Collaboration products either on-premises or cloud-based such as Exchange, SharePoint, Teams, OneDrive and the rest of Azure and Office 365 Suite services.
- Windows Servers either virtualized or physical.
- Microsoft Endpoint Configuration Manager (MECM).
- Tools, Apps and Software that integrates with the environments we support.

**What you will bring**
- Minimum of 3 years of hands-on experience setting up, configuring, supporting, updating, upgrading and troubleshooting three or more of the following products/services:

- Active Directory (Domain Services, Certificate Services, Federation Services, Group Policy Objects, DNS, DHCP)
- Azure Active Directory
- Azure AD Connect
- Hybrid identities and environments
- Exchange Server and/or Exchange Online
- Windows Server 2008 and above
- Windows 10 and above
- Crowdstrike, Envision, Symantec or other antimalware/antivirus software.
- Azure and Office 365 services and suite
- PowerShell (preferred) and/or other programming language
- Working knowledge of Diagnostics tools: Performance and Analysis of Logs, Wireshark, etc.
- Strong interpersonal skills and ability to work well in a team environment.
- Self-taught and proactive
- Has the ability to be self-motivated and find answers on his/her own.
- Previous experience working with an enterprise wide, large-scale environment.
- Excellent communications, interpersonal and organizational skills
- Capacity to recognize when you need help and ask for it
- Must be willing to work outside regular business hours as required by implementation of special projects, support and emergencies.
- Ability to work effectively with end-users and teammates, to gain their confidence, to understand their technical and operational needs and translate them into viable technical solutions.
- Work independently and multitask, prioritize tasks, and execute without constant supervision.
- Position Type: Full Time Home Office - Possibility for Hybrid if located in Puebla.
- Experience required: Intermediate in all or most of the products mentioned above.
- English: Fluent speaking and writing.
- Willingness to learn, help and share knowledge.

What makes #Ellucianlife:

- Comprehensive health coverage: family major medical expenses, dental and life insurance.
- Christmas bonus 30 days
- Saving fund
- Monthly food coupon
- 15 workdays vacation
- Thrive Flex Program that allows you to contribute towards your health, financial or learning interests
- 5 charitable days to support the community that supports us
- Diversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride and Go Green to name a few.
- Parental leave
- Employee referral bonuses to encourage the addition of great new people to the team
- We Foster a learning culture with:

- Tuition Reimbursement Assistance
- Professional development opportunities

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