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Reporting and Billing Specialist

hace 1 mes

Tlaquepaque, México Hewlett Packard A tiempo completo

**About the organization**

The HP Industrial Division is a growing business unit that provides world-class digital printing solutions, unlocks new business opportunities, and drives profitable growth in Industrial Printing. As solid market leaders we have been able to consolidate as technology innovators, market disrupters and profit generators for our customers.

Industrial Print Sales Operations is the backbone of the business activity, driving processes and tools to keep the sales motion meanwhile increasing our customer satisfaction and brand loyalty. Working collaboratively with the Sales Organization, Business Management, Service, and many other key stakeholders, drives operational excellence and manage business continuity risks.

**Responsibilities**
- Manages and supports our Indigo billing programs operationally, collaborating with other team members
- Tracks & monitors customer counter collection process
- Generates analysis for counters data files to complete invoicing process.
- Generates billing data files to complete invoicing process.
- Tracks click contracts, pricing, and counter collection processes gaps.
- Monitors, assists and tracks Services, Supplies or other programs set up as well as collection of gaps.
- Works closely with other Sales Operation functions within Customer Operations, also Finance, Sales, Service, Supplies, and other key stakeholders to determine strategy, policies, and procedures.
- Develops and maintains internal and external relationships to support management of scope and expectations.
- Operates as a team member and advises on methods to improve business processes and efficiencies.
- Identifies procedural changes within the Sales Operations team to achieve the highest level of operational excellence for the business.
- Complies with procedural/audit/records retention policies.
- Provides analytical reports and presents results periodically to business stakeholders.

**Education and Experience Required**
- First level university degree or equivalent experience; advanced university degree is a plus.
- Typically, 4-6 years of experience in a business-related function, preferably finance, accounting, or compensation.
- Demonstrated experience in self-directed roles with mínimal supervision.

**Knowledge and Skills**
- Fluent in English (written & oral).
- Process Management & Transformation: Identify process short-comings and work with others to improve or transform processes.
- Problem Solving: Approach problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution.
- Change Management: Develop methods for supporting innovation/change across the organization.
- Demonstrates analytical skills and strong process orientation with critical attention to detail.
- Excellent communication skills, with ability to build and maintain strong internal/external relationships and teamwork.
- Skills also include leadership, ability to work autonomously, tolerance of ambiguity, critical thinking, ability to influence and persuade, decision-making, flexibility, creativity, initiative, and presentation skills.
- High level competence in completing priorities and managing multiple tasks.
- Demonstrated sense of urgency with ability to stay focused on goals and objectives.