Customer Service Representative

hace 3 días

Saltillo, México AkzoNobel A tiempo completo

**Date**:Mar 6, 2024

**Location**: Villa de Garcia, MX

**Company**:AkzoNobel

We supply the sustainable and innovative paints and coatings that our customers, communities - and the environment - are increasingly relying on. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from a pioneering paints company that’s committed to science-based targets and is taking genuine action to address globally relevant challenges and protect future generations.

© 2023 Akzo Nobel N.V. All rights reserved.

**LOCATION: GARCIA SITE (HYBRID)**

**WORK SCHEDULE: MONDAY TO FRIDAY 2:00 PM TO 10:00 PM, IT REQUIRES WORKING WEEKEND SHIFTS ON SATURDAYS.**

**_Job requirements_**
- _Bachelor degree is required_
- Associate’s or Bachelor’s degree, preferred
- 5+ years experience on SAP preferred
- Ability to read, comprehend and follow safety instructions and safety guidelines
- Fluent English and Spanish
- Must be able to work independently with high quality and accuracy
- Success in qualifying opportunities involving multiple key decision makers
- Strong knowledge of sales principles, methods, practices, and techniques
- Strong problem identification and objection resolution skills
- Able to build and maintain lasting relationships with customers
- Exceptional verbal communication and presentation skills
- Ability to multi-task and balance priorities
- Ability to interact effectively with internal and external customers
- Maintain high levels of customer satisfaction
- Must be able to use calculator, telephone, keyboard and various office machines on a daily basis
- Must be able to communicate both in person and on the telephone, enter information on the computer and read various instructions given to them

**_Purpose of the job_**

The AkzoNobel Coatings Customer Service Representative (CSR) is an important facet of the AkzoNobel Sales Team and plays an essential role in communication with internal and external customers by using extensive product and industry knowledge and experience to exemplify our brand image as an ambassador, as well as provide positive brand experiences to all customers.

The CSR assists customers and AkzoNobel Sales Team by research, coordination of information, entering customer orders, claim information, tracking short pays, and responding to inquires from internal or external customers. Ensure Akzo Nobel Coatings processes are followed involving the inspection and accountability of materials and the shipment of items from stock or production in accordance with customer requirements. Correct exception cases of overages, shortages, or damaged items. Plan, coordinate, or prepare outbound and inbound shipments with team members, public carriers, and customer will calls. Interpret customer’s instructions and coordinate special product handling, shipping instructions, or packaging requirements. Assist in maintaining adequate inventory levels, materials, and supplies to support distribution activity.

**_Key responsibilities_**
- Must follow all established safety rules and procedures
- Assist in the compliance with government regulations and AkzoNobel Coatings environmental, health, and safety (EHS) directives relative to shipments and document retention.
- Must demonstrate integrity while performing duties as per company’s Code of Conduct
- Communicates effectively with internal and external customers involving coordination with internal departments that may include manufacturing, purchasing, logistics, and sales.
- This role is a primary communication contact between the plant and the customer, in addition to following up on the resolution of customer complaints and ensuring that the customer is informed of the result. Respond in a timely manner to internal non-conformities related to the department, in alignment with the Sales Manager.
- Maintain files are complete; file documentation related to customer orders and credit notes according to the department's requirements.
- Tracking of proof of delivery for customers who require it.
- Generation, sending and electronic upload of invoices that are generated in the system. Ensure that the invoices generated are free of errors.
- Generation of return orders, with appropriate approvals and charter of authority schedule, and follow-up until the corresponding credit notes are applied. Customer communications on the status of the returns and support to minimize customer hardships as related to the return.
- Track the status of customer orders/requirements, expiration of customer certificates in addition to informing the indicated staff, and as needed to the customer, of any potential delivery problems. Mobilize domestic resources to expedite the delivery of orders as required.
- Ensure compliance with the rules and standards set by AkzoNob

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